COVID-19 (Coronavirus) Updates for RBFCU Members

RBFCU continues to monitor developments and public health measures enacted by various governments. We will make announcements as conditions warrant. We are making our best efforts to mitigate risks to our employees and members while keeping our services available as an essential business. Members should check this page regularly for updates.

Latest news

 


We’re open to serve you

Smartphone

If you need help with your accounts, you can contact us by phone at 210-945-3300, or sign in to your Online Banking account to reach us via chat or secure message during business hours. For more details, including hours of operation, visit rbfcu.org/contact-us.

RBFCU Branch

RBFCU offers services to our members at drive-thru lanes and ATMs, and at nearly 30,000 surcharge-free ATMs through the CO-OP network. You may use a personal stylus pen on our touchscreen ATMs for your safety.


Branch transactions

Beginning Thursday, Jan. 6, RBFCU will limit lobby service at branches and direct members to use drive-thrus. This is a temporary change in service as RBFCU manages staffing concerns and strives to protect the health and safety of our employees and members during the current public-health situation. Branches that do not have a drive-thru may allow limited member/visitor access based on staffing availability.

We strongly encourage our members to utilize RBFCU services that do not require visiting a location. For services that require lobby access, please use precautions as recommended by the Centers for Disease Control and Prevention (CDC) when visting an RBFCU branch, and follow the directions of branch employees. If you are COVID-19 positive, please do not visit a branch location; instead, contact us for options.

Drive-thru services available

Online/Mobile Banking services

  • Deposits
  • Withdrawals
  • Transfers
  • Cashier’s checks
  • Money orders
  • Mastercard payments
  • Loan payments
  • Non-member check cashing
  • Domestic wires
  • ACH requests (establishing and canceling)
  • Stop-payment requests
  • Sign Power of Attorney (POA) for Consumer Lending
  • Open additional accounts for existing members
  • Cash advances for members (max $5,000)
  • IRA withdrawals
  • Savings bond redemption
  • Closing account(s)
  • Mobile check deposits
  • Transfers
  • Loan and credit card payments
  • Cashier’s check requests (max $5,000)
  • View statements
  • Credit card/Line of credit Cash Advance
  • Open accounts, certificates, IRA certificates (IRA savings account must already be opened)
  • Chat with Online Banking, Payment Services and Consumer Lending
  • View status of loan application
  • Stop payment requests (desktop site only)
  • International and Domestic wire transfers
  • Manage debit and credit cards (report lost/ stolen/freeze/unfreeze/activate/set alerts etc.)
  • Select/change debit and credit card PINs
  • Order checks

 


Stay connected to your RBFCU accounts

We encourage all members to access their accounts via Online Banking and the RBFCU Mobile app whenever possible. If you’re new to Online Banking, use your computer or device to visit rbfcu.org, click “Sign Up,” and follow the prompts to set up your account.

Banking on a laptop computer

Deposit checks, pay bills, transfer funds and more from the safety of your home with your Online Banking account.

Accessing banking accounts on mobile phone

View your transactions, pay bills, make deposits, find your nearest RBFCU branch or ATM, and check your balance anytime with the RBFCU Mobile app.

Paying bills on mobile phone

Our online Bill Pay service lets you make single or recurring electronic payments from your account quickly and easily. Pay all of your bills on your schedule.

How to make a Mobile Deposit using the RBFCU Mobile app


Smartphone over check

1. Get started

Sign in to the RBFCU Mobile app, and tap "Mobile Deposit" at the bottom of the screen.

Pen signing back of check

2. Sign

Endorse your check by signing your name on the back, then add “For mobile deposit only,” your account number and the date.

Finger tapping on smartphone screen

3. Select account

Using the drop-down menu at the top of the screen, select the account where you’d like to deposit the check.

Camera

4. Snap!

Tap the “Front” and “Back” camera icons to take photos of the front and back of the check using your mobile device’s camera, and follow the prompts.

Checkbox with checkmark in it

5. Verify

Once you’ve taken photos of the check, make sure that the deposit amount shown in the app matches the amount written on your paper check.

Checkered flag

6. Complete!

Click “Submit” to complete your deposit. The RBFCU Funds Availability Policy applies, but typically you should see the funds in your account right away.



Helpful perspectives and guidance

RBFCU’s goal is to be more than just your financial institution. If you need financial guidance during these unsettled times, our resource articles can help you make informed decisions.

Ask RBFCU