COVID-19 (Coronavirus) Updates for RBFCU Members
RBFCU continues to monitor developments and the extent of business closures enacted by various governments. We will make announcements as conditions warrant. We are making our best efforts to mitigate risks to our employees and members while keeping our services available as an essential business. Members should check this page regularly for updates.
We're here to help
If you are an RBFCU member facing financial difficulties due to COVID-19, we have several ways we may be able to help. Please contact an RBFCU Member Service Specialist at 1-800-580-3300 to discuss available options:
- Penalty-free Certificate withdrawal: Eligible members will be able to withdraw, without penalty, an amount equal to two months net pay.
- Waived late fees on payments for Consumer and Mortgage Loans: Please note, your late fees cannot be waived until they have been assessed at the 15-day mark.
- Skip-a-Pay on Consumer Loans: Members with an RBFCU Vehicle Loan or Personal Loan may be eligible for our Skip-A-Pay option offered for months March-June through their Online Banking account. Members who have an RBFCU Mastercard® credit card may also be eligible for Mastercard Skip-A-Pay in upcoming months. Check your Mastercard credit card statement to see if you are eligible. If you aren’t offered a Skip-A-Pay option, please call or chat to discuss other payment arrangement options.
- Extensions on Mortgage Loans: Please contact us so that we may identify options that might be available for your unique situation.
- Commercial Loans: RBFCU is temporarily closing down the application process for loans through the Paycheck Protection Program (PPP) as we focus our efforts on the overwhelming number of requests we have received since the program was made available by the SBA on April 3. Learn more »
- GreenPath Financial Wellness: GreenPath can partner with you to ease financial stress, manage debt, save for the future, make informed financial decisions, and achieve your financial goals.
Stay connected to your RBFCU accounts
We encourage all members to access their accounts via Online Banking and the RBFCU Mobile app whenever possible. If you’re new to Online Banking, use your computer or device to visit rbfcu.org, click “First-Time User,” and follow the prompts to set up your account.
Online Banking
Deposit checks, pay bills, transfer funds and more from the safety of your home with your RBFCU Online Banking account.
RBFCU Mobile app
View your transactions, pay bills, make deposits, find your nearest RBFCU branch or ATM, and check your balance anytime with the RBFCU Mobile app.
Free online Bill Pay
RBFCU’s Bill Pay service lets you make single or recurring electronic payments from your account quickly and easily. Pay all of your bills on your schedule.
How to make a Mobile Deposit using the RBFCU Mobile app
1. Get started
2. Sign
3. Select account
4. Snap!
5. Verify
6. Complete!1. Get started
Sign in to the RBFCU Mobile app, and tap "Mobile Deposit" at the bottom of the screen.
2. Sign
Endorse your check by signing your name on the back, then add “For mobile deposit only,” your account number and the date.
3. Select account
Using the drop-down menu at the top of the screen, select the account where you’d like to deposit the check.
4. Snap!
Tap the “Front” and “Back” camera icons to take photos of the front and back of the check using your mobile device’s camera, and follow the prompts.
5. Verify
Once you’ve taken photos of the check, make sure that the deposit amount shown in the app matches the amount written on your paper check.
6. Complete!
Click “Submit” to complete your deposit. Typically, you should see the funds in your account right away.
We’re open to serve you
Talk to us
If you need help with your accounts, you can contact us by phone at 1-800-580-3300, or sign in to your Online Banking account to reach us via secure message or online chat during business hours. For more details, including hours of operation, visit rbfcu.org/contact-us.
Drive-thru and ATM service
While our branch lobbies are currently closed, RBFCU continues to offer services to our members at drive-thru lanes and ATMs, and at nearly 30,000 surcharge-free ATMs through the CO-OP network. You may use a personal stylus pen on our touchscreen ATMs for your safety.
Branch transactions
We strongly encourage our members to utilize RBFCU services that do not require visiting a location. However, we understand there are some services that require lobby access. As of April 1, 2020, lobby services are restricted to the services listed below. Please call 1-800-580-3300 on your arrival to gain access to the branch. If you must visit an RBFCU location, we ask that you please use precautions as recommended by the Centers for Disease Control and Prevention (CDC), and follow the directions of RBFCU employees.
Drive-thru services allowed | Lobby services allowed |
|---|---|
| Deposits | Safe deposit box access |
| Withdrawals | Safe deposit box closure |
| Transfers | Scheduled Mortgage closings |
| Cashier’s checks | Dropping off Mortgage-related documentation |
| Money orders | Pre-approved large cash withdrawals of more than $10,000 (Please call to confirm cash availability at your branch.) |
| Loan payments | Coin machine usage for Business Coin Operating Accounts |
| Mastercard payments | Dropping off Lending-related documents (at branch location without a drive-thru) |
| Non-member check cashing | |
| Domestic wires | |
| ACH requests (establishing and canceling) | |
| Stop-payment requests | |
| Sign Power of Attorney (POA) for Consumer Lending | |
| Open additional accounts for existing member | |
| Cash advances for members (limit of $3,000) | |
| IRA withdrawals | |
| Savings bond redemption | |
| Closing account(s) |
Be on alert for scams and practice ‘financial distancing’ against fraud
We’re asking all members to be on alert for any suspicious emails, phone calls and text messages that may offer deals on medical supplies or health-related items, or fraudulent donation sites that may impersonate our company, charities, or government agencies. This is often called phishing.
These criminals want you to divulge sensitive information, such as usernames and passwords, to make purchases or donations on spoof websites, or to download malware onto your device by opening a malicious attachment.
RBFCU is encouraging our members to practice financial distancing, which means you should not respond to anyone claiming to be a representative of RBFCU, or other financial concern, unless you initiated the contact and are receiving a return call or email. RBFCU never distributes emails or other messages, nor will a representative place phone calls to members asking for sign-in information, including passwords and one-time passcodes.
If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click on any links, and do not open any attachments — just delete the message. If you feel your account, username or password has been compromised, please contact RBFCU at 1-800-580-3300. You can also report scams to the Federal Trade Commission at 1-877-FTC-HELP (1-877-382-4357), 1-877-ID-THEFT (1-877-438-4338), or online at www.ftc.gov.
Helpful perspectives and guidance
RBFCU’s goal is to be more than just your financial institution. If you need financial guidance during these volatile times, our resource articles can help you make informed decisions.
Keep your kids learning with ‘It’s a Money Thing’
With schools and businesses in our communities closed, many RBFCU members are teaching their children at home while balancing other duties, including working from home.
For older children and teens, RBFCU is proud to offer “It’s a Money Thing,” an awesome series of financial education articles designed to help kids learn about money. Each article includes a video and downloadable worksheet to help reinforce the lesson.
RBFCU remains a trusted financial partner
Many people are justifiably concerned about the financial system as the COVID-19 response has slowed economic activity. We want to reassure our members that RBFCU is a financially strong institution.
Learn more about how your accounts are protected, and about RBFCU’s strong financial position.
For updates on COVID-19, visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO).
Skip-A-Pay is eligible only for qualified members. Not available for real estate related loans, business loans, lines of credit, and credit builder loans. Terms and conditions subject to change without notice. By accepting this offer, you acknowledge that interest will continue to accrue on the outstanding balance of your loan, the maturity date will be extended and your regular payment will resume in April or May. We reserve the right to decline any request for any reason. Complete disclosures will be provided at your acceptance of Skip-A-Pay.
Federally Insured by NCUA.