ATTENTION MEMBERS

Branch lobby services are available by appointment only. Sign in to your Online Banking account and chat with a Member Service Representative to schedule an appointment.

COVID-19 (Coronavirus) Updates for RBFCU Members

RBFCU continues to monitor developments and the extent of business closures enacted by various governments. We will make announcements as conditions warrant. We are making our best efforts to mitigate risks to our employees and members while keeping our services available as an essential business. Members should check this page regularly for updates.

Latest news

 


Stay connected to your RBFCU accounts

We encourage all members to access their accounts via Online Banking and the RBFCU Mobile app whenever possible. If you’re new to Online Banking, use your computer or device to visit rbfcu.org, click “First-Time User,” and follow the prompts to set up your account.

Banking on a laptop computer

Online Banking

Deposit checks, pay bills, transfer funds and more from the safety of your home with your RBFCU Online Banking account.

Accessing banking accounts on mobile phone

RBFCU Mobile app

View your transactions, pay bills, make deposits, find your nearest RBFCU branch or ATM, and check your balance anytime with the RBFCU Mobile app.

Paying bills on mobile phone

Free online Bill Pay

RBFCU’s Bill Pay service lets you make single or recurring electronic payments from your account quickly and easily. Pay all of your bills on your schedule.

How to make a Mobile Deposit using the RBFCU Mobile app

1. Get started

Sign in to the RBFCU Mobile app, and tap "Mobile Deposit" at the bottom of the screen.

2. Sign

Endorse your check by signing your name on the back, then add “For mobile deposit only,” your account number and the date.

3. Select account

Using the drop-down menu at the top of the screen, select the account where you’d like to deposit the check.

4. Snap!

Tap the “Front” and “Back” camera icons to take photos of the front and back of the check using your mobile device’s camera, and follow the prompts.

5. Verify

Once you’ve taken photos of the check, make sure that the deposit amount shown in the app matches the amount written on your paper check.

6. Complete!

Click “Submit” to complete your deposit. Typically, you should see the funds in your account right away.


We’re open to serve you

Smartphone

Talk to us

If you need help with your accounts, you can contact us by phone at 1-800-580-3300, or sign in to your Online Banking account to reach us via secure message or online chat during business hours. For more details, including hours of operation, visit rbfcu.org/contact-us.

RBFCU Branch

Drive-thru and ATM service

RBFCU continues to offer services to our members at drive-thru lanes and ATMs, and at nearly 30,000 surcharge-free ATMs through the CO-OP network. You may use a personal stylus pen on our touchscreen ATMs for your safety.


Branch transactions

We strongly encourage our members to utilize RBFCU services that do not require visiting a location. However, we understand there are some services that require lobby access. As of July 20, 2020, lobby services will be available by appointment only. To schedule, sign in to your Online Banking account and chat with a Member Service Representative or call 1-800-580-3300. If you must visit an RBFCU location, you are required to wear a face covering, use precautions as recommended by the Centers for Disease Control and Prevention (CDC), and follow the directions of RBFCU employees.

Drive-thru services allowed

Lobby services by appointment

  • Deposits
  • Withdrawals
  • Transfers
  • Cashier’s checks
  • Money orders
  • Mastercard payments
  • Loan payments
  • Non-member check cashing
  • Domestic wires
  • ACH requests (establishing and canceling)
  • Stop-payment requests
  • Sign Power of Attorney (POA) for Consumer Lending
  • Open additional accounts for existing members
  • Cash advances for members (limit of $5,000)
  • IRA withdrawals
  • Savings bond redemption
  • Closing account(s)

 


Helpful perspectives and guidance

RBFCU’s goal is to be more than just your financial institution. If you need financial guidance during these volatile times, our resource articles can help you make informed decisions.

Skip-A-Pay is eligible only for qualified members. Not available for real estate related loans, business loans, lines of credit, and credit builder loans. Terms and conditions subject to change without notice. By accepting this offer, you acknowledge that interest will continue to accrue on the outstanding balance of your loan, the maturity date will be extended and your regular payment will resume in April or May. We reserve the right to decline any request for any reason. Complete disclosures will be provided at your acceptance of Skip-A-Pay.