COVID-19 (Coronavirus) Updates for RBFCU Members

RBFCU continues to monitor developments and public health measures enacted by various governments. We will make announcements as conditions warrant. We are making our best efforts to mitigate risks to our employees and members while keeping our services available as an essential business. Members should check this page regularly for updates.

 

We’re open to serve you

Smartphone

If you need help with your accounts, you can contact us by phone at 210-945-3300, or sign in to your Online Banking account to reach us via chat or secure message during business hours. For more details, including hours of operation, visit rbfcu.org/contact-us.

RBFCU Branch

RBFCU offers services to our members at drive-thru lanes and ATMs, and at nearly 30,000 surcharge-free ATMs through the CO-OP network.


Branch transactions

For lobby transactions, click here to schedule an appointment. When visiting an RBFCU location for your scheduled appointment, you are required to use precautions that may be posted at the branch and follow the directions of RBFCU employees. If you are COVID-19 positive, please do not visit a branch; instead, contact us for options.

Drive-thru/ATM services

Lobby services*

  • Deposit cash and checks
  • Withdraw cash
  • Transfers
  • Loan and credit card payments (drive-thru only)
  • Balance inquiries
  • Safe deposit box access and open/closure
  • New account opening
  • Account updates
  • Notary (members only)
  • Medallion Signature Guarantee (members only, fee applies)
  • Speak with a Specialized Department Representative — IRA, Fraud or Estate Assistance
  • International and Domestic wire transfers
  • Auto loan application (purchase or refinance)

*All other lobby services not listed are available without an appointment. Wait times may vary. Please sign in to your Online Banking account to chat with a Member Service Representative for appointment review.

 


Stay connected to your RBFCU accounts

We encourage all members to access their accounts via Online Banking and the RBFCU Mobile app whenever possible. If you’re new to Online Banking, use your computer or device to visit rbfcu.org, click “Sign Up,” and follow the prompts to set up your account.

Banking on a laptop computer

Deposit checks, pay bills, transfer funds and more from the safety of your home with your Online Banking account.

Accessing banking accounts on mobile phone

View your transactions, pay bills, make deposits, find your nearest RBFCU branch or ATM, and check your balance anytime with the RBFCU Mobile app.

Paying bills on mobile phone

Our online Bill Pay service lets you make single or recurring electronic payments from your account quickly and easily. Pay all of your bills on your schedule.

How to make a Mobile Deposit using the RBFCU Mobile app


Smartphone over check

1. Get started

Sign in to the RBFCU Mobile app, and tap "Mobile Deposit" at the bottom of the screen.

Pen signing back of check

2. Sign

Endorse your check by signing your name on the back, then add “For mobile deposit only,” your account number and the date.

Finger tapping on smartphone screen

3. Select account

Using the drop-down menu at the top of the screen, select the account where you’d like to deposit the check.

Camera

4. Snap!

Tap the “Front” and “Back” camera icons to take photos of the front and back of the check using your mobile device’s camera, and follow the prompts.

Checkbox with checkmark in it

5. Verify

Once you’ve taken photos of the check, make sure that the deposit amount shown in the app matches the amount written on your paper check.

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6. Complete!

Click “Submit” to complete your deposit. The RBFCU Funds Availability Policy applies, but typically you should see the funds in your account right away.



Helpful perspectives and guidance

RBFCU’s goal is to be more than just your financial institution. If you need financial guidance during these unsettled times, our resource articles can help you make informed decisions.

Ask RBFCU