Privacy & Security
Your financial privacy and safety is important to RBFCU
The security of your information is one of our top priorities. The RBFCU Information Security Team constantly monitors potential threats to our online and mobile platforms. This information can help protect your privacy while using RBFCU digital banking platforms, as well as help keep you and your family secure while online.
Review and familiarize yourself with this important information:
For a complete list for disclosures and agreements, please visit the Forms & Disclosures page.
System and Browser Requirements
Systems are periodically updated to meet new technology requirements and to fix security concerns. Keeping your preferred browser and mobile device up-to-date helps ensure that you’re secure when using rbfcu.org, Online Banking and the RBFCU Mobile® app. It also helps ensure that all the features and functions on RBFCU’s digital banking platforms operate properly on your device.
Online Banking
The following browsers are recommended for the best experience when using Online Banking. Mobile versions of these browsers are not fully supported.
| Operating System | Google Chrome™ | Mozilla Firefox™ | Microsoft® Edge™ | Apple® Safari® | Internet Explorer® |
|---|---|---|---|---|---|
| Windows® | Latest version | Latest version | Latest version | N/A | Not supported |
| Mac® | Latest version | Latest version | N/A | Latest version | Not supported |
Windows®
Google Chrome™ :
Mozilla Firefox™ :
Microsoft® Edge™ :
Apple® Safari® :
Internet Explorer® :
Latest version
Latest version
Latest version
N/A
Not supported
Mac®
Google Chrome™ :
Mozilla Firefox™ :
Microsoft® Edge™ :
Apple® Safari® :
Internet Explorer® :
Latest version
Latest version
N/A
Latest version
Not supported
To verify which browser version you have or to upgrade to the latest version, select your browser:
RBFCU Mobile App
The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile app. The minimum supported OS1 to use the RBFCU Mobile app are:
iPhone®
iPhone iOS 15 or later
iPad®
iPadOS® 15 or later
Apple Watch®²
watchOS® 10 or later
Android™
Android OS 8.1 or later
1Some devices may not be supported due to hardware limitations.
2Currently Apple Watch can be used to check available account balances only.
Help Protect Your Accounts
Help Protect Your Accounts
• RBFCU and RBFCU employees will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes (OTP), or other personal information, like account, credit card, debit card or Social Security numbers. Also, RBFCU employees will never need to sign in to your Online Banking account on your behalf. If someone contacts you claiming to be an RBFCU employee and asks you to approve a sign-in request for them, do not respond. If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to abuse@rbfcu.org, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance.
• Periodically review your contact information within Online Banking to make sure RBFCU can reach you if we detect potential fraud on your accounts. In the RBFCU Mobile app, select the profile icon, then “Profile Settings,” then “Contact Settings.”
• Change your Online Banking password every 90 days. For tips on creating a secure password, visit our Security & Fraud Center.
• Enable extra security by using MFA each time you sign in to your Online Banking account. RBFCU offers MFA with an authenticator app, one-time passcode (OTP), or a security question and answer. Learn more about our MFA options here.
• Monitor your accounts regularly and report any suspicious transactions. Click here to learn how to report suspicious or fraudulent transactions.
• Set up customizable Alerts to keep track of your accounts and transactions by text message and/or email.
For more information, visit our Security & Fraud Center.
All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with RBFCU.
RBFCU does not charge a fee for the RBFCU Mobile app, but you may be charged for data by your mobile wireless provider.
Enrolling in Alerts is free, but you may be charged for text messages by your mobile wireless provider. Alerts are a supplemental service and are not a replacement for responsible account review and management. You are responsible for any fees or charges incurred on your account whether you receive your Alerts or not.
RBFCU and RBFCU employees will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes (OTP), or other personal information, like account, credit card, debit card or Social Security numbers. Also, RBFCU employees will never need to sign in to your Online Banking account on your behalf. If someone contacts you claiming to be an RBFCU employee and asks you to approve a sign-in request for them, do not respond.
If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to abuse@rbfcu.org, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance. Additionally, members should monitor their accounts regularly and report any suspicious transactions.
