Privacy & Security

Your financial privacy and safety is important to RBFCU

The security of your online information is one of our top priorities. The RBFCU Information Security Team constantly monitors potential threats to our online and mobile platforms. This information can help protect your privacy while using RBFCU digital banking platforms, as well as help keep you and your family secure while online.


Review and familiarize yourself with this important information:

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Privacy Policy

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Security & Fraud Center

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Online Banking User Agreement

For a complete list for disclosures and agreements, please visit the Forms & Disclosures page.


System and Browser Requirements

Systems are periodically updated to meet new technology requirements and to fix security concerns. Keeping your preferred browser and mobile device up-to-date helps ensure that you’re secure when using rbfcu.org, Online Banking and the RBFCU Mobile app. It also helps ensure that all the features and functions on RBFCU’s digital banking platforms operate properly on your device.


Online Banking

The following browsers are recommended for the best experience when using Online Banking. Mobile versions of these browsers are not fully supported.

OSGoogle Chrome™Mozilla Firefox™Microsoft® Edge™Apple® Safari®Internet Explorer®
Mac®Latest versionLatest versionN/ALatest versionNot supported
Windows®Latest versionLatest versionsLatest versionN/ANot supported

To verify which browser version you have or to upgrade to the latest version, select your browser:


RBFCU Mobile App

The RBFCU Mobile app requires the latest operating systems (OS) for security updates. For full app functionality, please ensure your device is running the latest software, detailed in the table below:

iPad

iPadOS® 13 or later

iPhone

iPhone® iOS 13 or later

Androidâ„¢

Android OS 8.0 or later

Help Protect Your Accounts

  • RBFCU will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions and one-time passcodes, or other personal information, like account or Social Security numbers. If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to abuse@rbfcu.org, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance.
  • Periodically review your contact information within Online Banking to make sure RBFCU can reach you if we detect potential fraud on your accounts. In the RBFCU Mobile app, select the “My Profile” icon, then “Profile Settings,” then “Contact Settings.”
  • Change your Online Banking password every 90 days. For tips on creating a secure password, visit our Security & Fraud Center.
  • Enable extra security by using a one-time passcode (OTP) each time you sign in to your Online Banking account. To enable OTP in the RBFCU Mobile app, select the “My Profile” icon, then “Profile Settings,” then “Security Center,” then “One-Time Passcode” and follow the instructions.
  • Set up customizable Alerts to keep track of your accounts and transactions by text and/or email.

 

For more information, visit our Security & Fraud Center.

Apple, iPad, iPadOS, iPhone, Mac and Safari are trademarks or registered trademarks of Apple, Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used by Apple under license.

Google, Android and Google Chrome are trademarks of Google LLC.

Microsoft, Internet Explorer, Microsoft Edge and Windows are trademarks or registered trademarks of the Microsoft group of companies.

Mozilla, Firefox and the Firefox logo are trademarks of the Mozilla Foundation in the U.S. and other countries.

RBFCU does not charge a fee for the RBFCU Mobile app, but you may be charged for data by your mobile wireless provider.

Enrolling in Alerts is free, but you may be charged for text messages by your mobile wireless provider. Alerts are a supplemental service and are not a replacement for responsible account review and management. You are responsible for any fees or charges incurred on your account whether you receive your Alerts or not.

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