Privacy & Security

Your financial privacy and safety is important to RBFCU

The security of your information is one of our top priorities. The RBFCU Information Security Team constantly monitors potential threats to our online and mobile platforms. This information can help protect your privacy while using RBFCU digital banking platforms, as well as help keep you and your family secure while online.

Review and familiarize yourself with this important information:

For a complete list for disclosures and agreements, please visit the Forms & Disclosures page.

System and Browser Requirements

Systems are periodically updated to meet new technology requirements and to fix security concerns. Keeping your preferred browser and mobile device up-to-date helps ensure that you’re secure when using rbfcu.org, Online Banking and the RBFCU Mobile app. It also helps ensure that all the features and functions on RBFCU’s digital banking platforms operate properly on your device.

Online Banking

The following browsers are recommended for the best experience when using Online Banking. Mobile versions of these browsers are not fully supported.

To verify which browser version you have or to upgrade to the latest version, select your browser:

RBFCU Mobile App

The latest operating systems (OS) versions are required for security updates and will provide the best experience while using the RBFCU Mobile® app. The minimum supported OS to use the RBFCU Mobile app are:

For more information, visit our Security & Fraud Center.

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with RBFCU.

RBFCU does not charge a fee for the RBFCU Mobile app, but you may be charged for data by your mobile wireless provider.

Enrolling in Alerts is free, but you may be charged for text messages by your mobile wireless provider. Alerts are a supplemental service and are not a replacement for responsible account review and management. You are responsible for any fees or charges incurred on your account whether you receive your Alerts or not.

RBFCU will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions, multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes (OTP), or other personal information, like account, credit card, debit card or Social Security numbers.

If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to abuse@rbfcu.org, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance. Additionally, members should monitor their accounts regularly and report any suspicious transactions.