Contact Us

Debit card issues

To report a lost or stolen card, call 1-800-580-3300 and select option 4 from the menu to speak to a Payment Services representative.

To report card fraud, call

• San Antonio: 210-945-3300, ext. 42264
• Austin: 512-833-3300, ext. 42264
• Toll-free/Dallas: 1-800-580-3300, ext. 42264

Representatives are available daily from 6 a.m. to 1 a.m.

Credit card issues

To report a lost or stolen credit card, call our card servicing partner 24 hours a day, seven days a week.

• In the U.S.: 1-866-317-0355
• Traveling internationally: 1-727-570-4881

For all other card issues and concerns, call 1-800-580-3300.

Consumer loans

To contact a Consumer Lending representative, call 1-800-580-3300, select option 3, then option 3 again.

Representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

Mortgage loans

To speak to a Mortgage loan officer, call 1-800-580-3300, select option 3, then option 2.

Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

Insurance

RBFCU Insurance Agency specialists can be reached at

• San Antonio: 210-564-2999
• Toll-free: 1-888-564-2999

You can also reach us by email at rbia@rbfcu.org.

Specialists are available from 8:30 a.m. to 5 p.m. Monday through Friday.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

Financial advisors

RBFCU Investments Group advisors can be reached by phone at

• San Antonio: 210-637-4569
• Toll-free: 1-888-294-0202

Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

Preferred real estate agents

To contact an RBFCU preferred real estate agent, call 210-880-2476 or email us at realty@rbfcu.org.

You can also submit a form requesting a preferred real estate agent to contact you directly.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

Business Solutions

To open a business checking or savings account, contact Remote Member Assistance at 1-800-580-3300, ext. 66950, then choose option 2.

For loans and account services, contact our Business Solutions Team:

• San Antonio: 210-945-3800
• Austin: 512-833-3300, ext. 53800
• Toll-free/Dallas: 1-800-580-3300, ext. 53800

You can also email us at BusinessSolutions@rbfcu.org.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

HAL — Automated account information

HAL, our automated account access system, gives you access to your account information 24/7. You can get current information including:

• Balances
• Deposits
• Dividends paid
• Specific checks cleared
• Withdrawals
• Loan balances
• Payment due dates

HAL also allows you to:

• Transfer funds within your account
• Transfer funds between accounts
• Make loan and MasterCard^® payments
• Report a lost or stolen card

To access HAL, call 1-800-580-3300. You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at 1-800-580-3300.

Technical support

Log Me In ... To Your Rescue

If you experience technical trouble when visiting our web site or using our eServices, a NetBranch Services Representative can help you with Log Me In Rescue.

With Log Me In Rescue, a NetBranch Services Representative can assist you while you are online. This assistance tool provides our representative temporary, permission-based access to your computer. Our representative can only view the computer screen and cannot access your computer in any other way.

Log Me In Rescue allows us to quickly and accurately diagnose technical problems saving you valuable time. Once connected, the representative makes suggestions based on what they see to help troubleshoot any problems you are experiencing with our website.

To Your Rescue

To help you troubleshoot computer problems when accessing our website, call NetBranch Services at 210-945-3774 or 1-800-580-3300, ext. 53774. NetBranch Services is available to assist you from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.