To freeze your debit card and/or report it lost or stolen, sign in to your Online Banking account, select “View Services,” then “Manage Cards.” Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” from the bottom menu.

To report a lost or stolen card, call

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 4
• Austin: 512-833-3300, option 4 

To report card fraud, call

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 42264
• Austin: 512-833-3300, ext. 42264

Representatives are available daily from 7 a.m. to 1 a.m.

To freeze your credit card and/or report it lost or stolen, sign in to your Online Banking account, select “View Services,” then “Manage Cards.” Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” from the bottom menu.

To report a lost or stolen credit card, call our card servicing partner 24 hours a day, seven days a week.

• In the U.S.: 1-866-317-0355
• Traveling internationally: 1-727-570-4881

For all other card issues and concerns, call

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300
• Austin: 512-833-3300

For loan services including payoffs, contact a Consumer Lending representative by calling

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 3 again
• Austin: 512-833-3300, option 3, then option 3 again

Representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

To speak to a Mortgage representative, call

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 2
• Austin: 512-833-3300, option 3, then option 2

Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

To speak to a Domain Mortgage representative, call 1-833-552-7759.

To speak to a Preserve Title representative, call 210-945-3370.

Representatives are available from 9 a.m. to 5 p.m. Monday through Friday.

Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to

RBFCU
Attn: Mortgage Servicing
P.O. Box 2247
Universal City, Texas 78148-2247

RBFCU Insurance Agency specialists can be reached at

• San Antonio: 210-564-2999
• Toll-free: 1-888-564-2999

You can also reach us by email at rbia@rbfcu.org.

Specialists are available from 8:30 a.m. to 5 p.m. Monday through Friday.

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

RBFCU Investments Group, Trust Services and Wealth Management professionals can be reached by phone at

• San Antonio: 210-637-4569
• Toll-free: 1-888-294-0202

Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

To contact an RBFCU preferred real estate agent, call 210-880-2476 or email us at realty@rbfcu.org.

You can also submit a form requesting a preferred real estate agent to contact you directly.

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

To open a business checking or savings account, contact Remote Member Assistance at

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 66950, then option 2
• Austin: 512-833-3300, ext. 66950, then option 2

For business loans and account services, contact our Business Solutions Team:

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3800
• Austin: 512-833-3300, ext. 53800

You can also email us at BusinessSolutions@rbfcu.org.

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

To learn more about the RBFCU Retirement Program and benefits of enrolling, contact us at 1-833-291-1310.

To speak to one of our insurance agents to explore your choices and make the best decision to meet your needs, call us at 1-833-291-1309.

HAL, our automated account access system, gives you access to your account information 24/7. To access HAL, call

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 1
• Austin: 512-833-3300, option 1

You can get current information including:

• Balances
• Deposits
• Dividends paid
• Specific checks cleared
• Withdrawals
• Loan balances
• Payment due dates

HAL also allows you to:

• Transfer funds within your account
• Transfer funds between accounts
• Make loan and Mastercard^® payments
• Report a lost or stolen card

You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300
• Austin: 512-833-3300

If you experience technical issues while using RBFCU’s website or Online Banking platforms, call Online Banking Services at

• San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 53774
• Austin: 512-833-3300, ext. 53774

and a representative will be able to provide remote assistance from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

The representative will provide you with a six-digit PIN. Enter the PIN in the box below, and click “Connect.”

By clicking “Connect,” you’ll temporarily grant the representative view-only permission to your computer. The representative will only be able to view your computer screen, and will not be able to access your computer in any other way.

Once connected, the representative will be able to quickly and accurately diagnose the issue and provide troubleshooting suggestions.