Debit card issues

To report a lost or stolen card, call 1-800-580-3300 and select option 4 from the menu to speak to a Payment Services representative.

To report card fraud, call

• San Antonio: 210-945-3300, ext. 42264
• Austin: 512-833-3300, ext. 42264
• Toll-free/Corpus Christi/Dallas-Fort Worth: 1-800-580-3300, ext. 42264

Representatives are available daily from 7 a.m. to 1 a.m.

Credit card issues

To report a lost or stolen credit card, call our card servicing partner 24 hours a day, seven days a week.

• In the U.S.: 1-866-317-0355
• Traveling internationally: 1-727-570-4881

For all other card issues and concerns, call 1-800-580-3300.

Consumer loans

For loan services including payoffs, contact a Consumer Lending representative by calling 1-800-580-3300, selecting option 3, then option 3 again.

Representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

Mortgage loans

To speak to a Mortgage representative, call 1-800-580-3300, select option 3, then option 2.

Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

Insurance

RBFCU Insurance Agency specialists can be reached at

• San Antonio: 210-564-2999
• Toll-free: 1-888-564-2999

You can also reach us by email at rbia@rbfcu.org.

Specialists are available from 8:30 a.m. to 5 p.m. Monday through Friday.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

Financial professionals

RBFCU Investments Group professionals can be reached by phone at

• San Antonio: 210-637-4569
• Toll-free: 1-888-294-0202

Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

Preferred real estate agents

To contact an RBFCU preferred real estate agent, call 210-880-2476 or email us at realty@rbfcu.org.

You can also submit a form requesting a preferred real estate agent to contact you directly.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

Business Solutions

To open a business checking or savings account, contact Remote Member Assistance at 1-800-580-3300, ext. 66950, then choose option 2.

For business loans and account services, contact our Business Solutions Team:

• San Antonio: 210-945-3800
• Austin: 512-833-3300, ext. 53800
• Toll-free/Corpus Christi/Dallas-Fort Worth: 1-800-580-3300, ext. 53800

You can also email us at BusinessSolutions@rbfcu.org.

* Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log into your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

HAL — Automated account information

HAL, our automated account access system, gives you access to your account information 24/7. You can get current information including:

• Balances
• Deposits
• Dividends paid
• Specific checks cleared
• Withdrawals
• Loan balances
• Payment due dates

HAL also allows you to:

• Transfer funds within your account
• Transfer funds between accounts
• Make loan and MasterCard^® payments
• Report a lost or stolen card

To access HAL, call 1-800-580-3300. You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at 1-800-580-3300.

Technical support remote assistance tool

If you experience technical issues while using RBFCU’s website or online banking platforms, call Online Banking Services at 1-800-580-3300, ext. 53774, and a representative will be able to provide remote assistance from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

The representative will provide you with a six-digit PIN. Enter the PIN in the box below, and click “Connect.”

By clicking “Connect,” you’ll temporarily grant the representative view-only permission to your computer. The representative will only be able to view your computer screen, and will not be able to access your computer in any other way.

Once connected, the representative will be able to quickly and accurately diagnose the issue and provide troubleshooting suggestions.