Contact Us

Our goal is to provide you the best possible service. We have representatives ready to answer your questions, help with loan applications and more. Call us or schedule an appointment today — we’ll be happy to address your concerns and assist with your financial needs.

Please note: Appointments are preferred for branch lobby services. Click here to schedule an appointment. If you don’t see your appointment type listed, sign in to your Online Banking account to chat with a Member Service Representative.

Call or email us

For general questions, our Member Service Center representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

San Antonio/Corpus Christi/Dallas-Fort Worth:
210-945-3300
Austin: 512-833-3300

For general comments or questions, you may email Member Services.*

For technical or online issues, you may email Technical Support.*

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

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Have a specific question or concern?

Choose from the list below to access specific contact information:

  • Debit card issues

    To report a lost or stolen card, call

    to speak to a Payment Services representative.

    To report card fraud, call

    Representatives are available daily from 7 a.m. to 1 a.m.

  • Credit card issues

    To report a lost or stolen credit card, call our card servicing partner 24 hours a day, seven days a week.

    For all other card issues and concerns, call

  • Consumer loans

    For loan services including payoffs, contact a Consumer Lending representative by calling

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, selecting option 3, then option 3 again.
    • Austin: 512-833-3300, selecting option 3, then option 3 again.

    Representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

  • Mortgage loans

    To speak to a Mortgage representative, call

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, select option 3, then option 2.
    • Austin: 512-833-3300, select option 3, then option 2.

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

  • Insurance

    RBFCU Insurance Agency specialists can be reached at

    You can also reach us by email at rbia@rbfcu.org.

    Specialists are available from 8:30 a.m. to 5 p.m. Monday through Friday.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • Financial professionals

    RBFCU Investments Group professionals can be reached by phone at

    Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

  • Preferred real estate agents

    To contact an RBFCU preferred real estate agent, call 210-880-2476 or email us at realty@rbfcu.org.

    You can also submit a form requesting a preferred real estate agent to contact you directly.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • Business Solutions

    To open a business checking or savings account, contact Remote Member Assistance at

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 66950, then choose option 2.
    • Austin: 512-833-3300, ext. 66950, then choose option 2.

    For business loans and account services, contact our Business Solutions Team:

    You can also email us at BusinessSolutions@rbfcu.org.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • HAL - Automated account information

    HAL, our automated account access system, gives you access to your account information 24/7. To access HAL, call

    You can get current information including:

    • Balances
    • Deposits
    • Dividends paid
    • Specific checks cleared
    • Withdrawals
    • Loan balances
    • Payment due dates

    HAL also allows you to:

    • Transfer funds within your account
    • Transfer funds between accounts
    • Make loan and Mastercard® payments
    • Report a lost or stolen card

    You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at

  • Technical support

    If you experience technical issues while using RBFCU’s website or Online Banking platforms, call Online Banking Services at

    and a representative will be able to provide remote assistance from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

    The representative will provide you with a six-digit PIN. Enter the PIN in the box below, and click “Connect.”

    By clicking “Connect,” you’ll temporarily grant the representative view-only permission to your computer. The representative will only be able to view your computer screen, and will not be able to access your computer in any other way.

    Once connected, the representative will be able to quickly and accurately diagnose the issue and provide troubleshooting suggestions.

 

Message us

Sign in to your Online Banking account and send us a secure message. Our representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

You can also chat with us via your Online Banking account.

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Visit us

We have more than 60 locations across Texas, all with team members who are eager to help you save time, save money and earn money using RBFCU’s products and services.

Please note: Appointments are preferred for branch lobby services. Click here to schedule an appointment. If you don’t see your appointment type listed, sign in to your Online Banking account to chat with a Member Service Representative.

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Find an answer

Our frequently asked questions section may give you the information you need right here on our website.

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Contact us by mail

RBFCU
P.O. Box 2097
Universal City, Texas 78148-2097

 

Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to:
RBFCU
Attn: Mortgage Servicing
P.O. Box 2247
Universal City, Texas 78148-2247

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2021 holiday closures schedule

All RBFCU facilities will be closed in observance of the following holidays:

  • New Year’s Day — Friday, Jan. 1
  • Martin Luther King Jr. Day — Monday, Jan. 18
  • Presidents Day — Monday, Feb. 15
  • Memorial Day — Monday, May 31
  • Independence Day observance — Monday, July 5
  • Labor Day — Monday, Sept. 6
  • Veterans Day — Thursday, Nov. 11
  • Thanksgiving — Thursday, Nov. 25
  • Christmas — Saturday, Dec. 25
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*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

We use cookies to analyze and improve website use, and assist in overall user experience.

For your protection, please do not provide any personal information via email. If you are a member, please sign in to your Online Banking account to send a secure message.

If you are using a screen reader and are having problems using this website, please call 1-800-580-3300 for assistance.

Contact us today or stop by a local branch to find out how you can become a member.

Federally Insured by NCUA Federally Insured by NCUA. Equal Housing Lender. Equal Housing Lender

© Randolph-Brooks Federal Credit Union 2021.