Your questions, answered

We’ve collected some of the most frequently asked questions about our products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

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Banking

FAQ FAQs

  • Am I able to opt out of Samsung Pay at any time?

    Adding your RBFCU debit or credit card to Samsung Pay is your choice; you can add and remove cards, as needed.

  • Am I able to opt-out of Apple Pay at any time?

    Adding your credit or debit cards to Apple Pay is your choice. You can add and remove cards as needed.

  • Am I getting charged every time I receive an eAlert?

    eAlerts are a free service provided by RBFCU. We will not charge you for eAlerts and you can set up as many as you wish. However, if you choose mobile/text alerts, you may be charged additional fees by your mobile service provider.

  • Are my payments safe with Apple Pay?

    When you use Apple Pay, your RBFCU card number isn’t stored on your phone or given to the merchant. A unique digital code is created specifically for that device and used as an identifier for your payment, rather than using your card information. You still enjoy all the benefits of your RBFCU credit or debit card, which includes our zero liability policy that protects you from unauthorized purchases.

  • Are my payments safe with Samsung Pay?

    Samsung Pay incorporates several layers of security. When you add your RBFCU debit or credit card to Samsung Pay, or use it to make a purchase, actual card numbers and other sensitive data are not stored on your device or on Samsung servers, or shared with the merchant. Instead, purchases are authorized using an encrypted security code and the member’s fingerprint.

  • Can any type of check be scanned for deposit?

    You can only scan single-party domestic checks made payable to the owner(s) of the account.

    Some other options that are not eligible for online deposits include savings bonds, foreign checks, third-party checks, checks written to you from another account of yours at RBFCU, items stamped with “non-negotiable,” incomplete checks, stale-dated or post-dated checks, checks that contain evidence of alteration, checks purported to be a lottery or prize winnings, and checks previously submitted for deposit.

  • Can I join the credit union through the app?

    Yes, you can use the RBFCU Mobile app to join the credit union. When you download the app, choose the “Open Account” option from the main navigation menu. You can complete the qualification and account opening process from there.

  • Can I open a checking account from the mobile app?

    Yes, members can open checking accounts via the app. Log in using your credentials, then choose "Open Account" from the menu. From there, you can complete the application in just a few simple steps.

  • Can I qualify my business for membership to open an account?

    Yes, you can qualify your business for membership based on your location, or based on where you (the legal owner), live, worship or attend school. If you are interested in allowing your business and employees to take advantage of credit union membership, you can contact our Business Development team and request the benefits of credit union membership for your entire organization by becoming a Select Group.

  • Can I request to increase my daily/monthly online deposit limit?

    Yes, you can contact our Member Service team to request an account review if you need a temporary increase to your current online deposit limit.

  • Can I take a loan from my IRA?

    You cannot take a loan from an IRA, but you can complete an early withdrawal from your IRA account. You may be able to complete these transactions without incurring a penalty, depending on the situation. For example, if you are over age 59½, are completing a first-time home purchase, if the IRA owner is disabled or dies, or if you are incurring qualified education expenses.

  • Can I use Samsung Pay at the ATM to withdraw money?

    No. Samsung Pay cannot be used at the ATM or at any payment terminal that requires you to insert your card into the reader (e.g. gas stations, vending machines, etc.).

  • Can I use Samsung Pay for in-app and online purchases?

    Yes. Samsung Pay can be used in-app and online. Simply select Samsung Pay at checkout and authenticate the purchase with your fingerprint.

  • Can my family members qualify for membership?

    Yes, your immediate family members can qualify for RBFCU membership through you. Immediate family members are defined as spouse, children, parents, siblings, stepparents, stepchildren and adopted relatives.

  • Do I earn cash back with mobile payment services?

    Yes, making payments using mobile payment services like Apple Pay, Samsung Pay or Masterpass will earn the same cash back and rewards that a Freedom Debit Card or Platinum CashBack Rewards Mastercard credit card transaction would normally earn.

  • Do I have to be a member to get an auto loan with RBFCU?

    To secure a loan with RBFCU, membership is required. If you would like to complete your loan application right away, then complete the membership application later, you may access our non-member loan application.

  • Do I have to be a member to use the mobile app?

    A few of the RBFCU Mobile app’s functions are available to non-members, including the convenience of qualifying for membership and opening an account. You can also use the branch locator, and review rates and contact information.

    However, to access most of the benefits of the app, you must be a member.

  • Do I have to start taking IRA distributions at a certain age?

    Owners of a traditional IRA have to begin taking a required minimum distribution (RMD) the year they turn 70½.

  • Do I need to include a deposit slip with my scanned or mobile check deposit?
    No. The online deposits program generates an electronic record with each deposit.
  • Does my actual card need to be activated, before I attempt to add it to my Apple Pay Wallet?

    Yes. Only cards that have been activated will be successfully added to Apple Pay.

  • Does my card need to be activated before I attempt to add it to Samsung Pay?

    Yes. Only cards that have been activated will be successfully added to Samsung Pay.

  • How can I change beneficiaries on my IRA account?

    To change a beneficiary on your IRA, complete an IRA Designation or Change of Beneficiary Form. Once you complete the form, you can

    • mail it to RBFCU, Attn: IRA Department, P.O. Box 2097, Universal City, TX 78148-2097,
    • fax it to 210-637-4510, or
    • drop it off at your nearest RBFCU location.
  • How different is a chip card?

    A chip card looks and performs very similarly to a traditional credit or debit card. The main difference is the small metallic computer chip, or microprocessor, on the front of the card. The chip card is designed to be used with a chip-enabled terminal at the point of sale (POS). Additionally, as an added level of security, you may be asked to enter a PIN for transactions you traditionally signed for in the past on credit transactions, as well as debit ones.

    However, because it still has the traditional magnetic strip, you can still use it for transactions even if the merchant has not converted to a chip-enabled terminal.

  • How do I access online deposits from the mobile app?

    To access online deposits, log into the RBFCU Mobile app, then choose the online deposits icon on the bottom right menu. From there, the app will walk you step-by-step through the electronic deposit process.

  • How do I activate my debit chip card?
    • If your card expires and a new card is reissued (and the card number does not change), you may activate your new card by simply completing a transaction using your PIN at a terminal or ATM. Please note: You cannot activate your card at a gas station.
    • If your card is reissued with a new card number, because it was lost or stolen, you will choose a new PIN by calling 1-866-307-4655 and activate your card by completing a transaction using your PIN at a terminal or ATM.
    • The PIN is the number you selected when you first activated your card. Note: Your PIN number will not change when your card expires and is reissued, but if you receive a new card and the card number has changed, you will need to select a new PIN (see instructions to activate your debit card above).
  • How do I add my debit or credit card to Samsung Pay?

    To add your RBFCU debit or credit card, select “Apps” from the Home screen, select “Samsung Pay,” and select “Add Card.” From there, use your camera to enter the card information or type it in manually. This card will be your default payment card, but you can add as many as ten cards to use in the app.

  • How do I attach my line of credit to my checking account?

    If you already have a checking account with RBFCU, send a secure message through your online banking account and let us know which checking account you would like to protect with your line of credit.

    If you do not have a checking account, you can open one online. During the online opening process, you will have the option to attach your line of credit to your checking account and use it as overdraft protection.

  • How do I deposit checks with a digital camera?

    To deposit a check(s) using a digital camera, log into your online banking account. Once you are logged into your account from your laptop or desktop computer, select the “eDeposits” icon on the home page. Taking a picture of the front and then the back of the check, enter the amount and select the “Load from a file” option to upload the images. Lastly, select the “Submit” option.

  • How do I deposit checks with a scanner?

    Before you begin the scanning process, ensure you have the following minimum computer requirements: Internet Explorer 10+; FireFox 41+; Safari 8+; Chrome (most current version and one version previous); Java runtime environment 1.7+; a high speed Internet connection; and TWAIN Compliant Scanner. With these requirements confirmed, you may log into your online banking account.

    From the Account Summary screen, select the “I Want To” menu and then “Make eDeposit.” Pop up blockers may need to be removed as a new page will need to be allowed to open.

    On the new page for “New Deposit,” select the scanner, enter the amount of the check and proceed to scan both the front and back of the check(s). Once all necessary information is entered, you may select the continue option. Confirm the deposit information and submit.

  • How do I deposit checks with my smartphone or tablet?

    To deposit a check(s) using your mobile device, log into your online banking account via the RBFCU Mobile app and click the “eDeposits” icon. Endorse your check by signing your name on the back and adding your account number. You can also add notes regarding your deposit, such as which account to deposit it to or labeling it “mobile deposit.” Then, take a photo of the check’s front and back using your mobile device’s camera. Select the appropriate account and enter and verify the amount. Lastly, select the “Submit” option to complete your deposit.

  • How do I download the RBFCU Mobile app?

    RBFCU offers a FREE mobile application for both Android and iPhone devices.

    • For Android devices: Select the Play Store, search for RBFCU and download the app.
    • For iOS (Apple) devices: Select the App Store, search for RBFCU and download the app.

    For full functionality, both the provider’s software and RBFCU app version must be up to date.

  • How do I enroll in electronic bill pay?

    To enroll in electronic bill pay service, access your online banking account and click the “Payments & ePay” tab. Choose the “Enroll” link located in the ePay box.

  • How do I enroll in online statements?

    To enroll in RBFCU online statements:

    On the eDocuments Preference page you will see a listing of documents associated with eDocuments, including online statements. Once you accept the service terms and conditions and are enrolled, an email notification will inform you when statements or documents are available to view.

  • How do I get a copy of my online/mobile deposit?

    If you are logged into your online banking account, you can select "Make eDeposit" from the "I want to" menu. Click on the Deposit History Tab at the top right corner of the eDeposits page, and a listing of your scanned deposits will be displayed.

  • How do I get started with Apple Pay?

    You’ll need an RBFCU debit or credit card and an Apple Pay-enabled device that meets the following criteria:

    • An enabled device, such as iPhone 6 or iPhone 6 Plus or later, to pay in stores and within apps; iPad Air 2 or iPad Mini 3 or later to pay within apps; Apple Watch paired with iPhone 5 or later
    • iOS 8.1 or later
    • Touch ID or passcode on your device
    • iCloud account

    For instructions on how to set up and use Apple Pay on your iPhone or iPad, please visit https://support.apple.com/en-us/HT201239

  • How do I get started with Samsung Pay?

    You’ll need an RBFCU debit or credit card and a compatible Samsung Galaxy device that meets the following criteria:

    • An enabled device, such as Samsung Galaxy S6, S6 edge, S6 edge+ or Note5
    • A Samsung account
    • Registered fingerprint or Pay PIN
    • Be located in the United States, when adding your RBFCU debit or credit card to Samsung Pay

    For instructions on how to set up and use Samsung Pay, please visit: http://www.samsung.com/us/samsung-pay/

  • How do I know if I am eligible for Courtesy Pay?

    You can look to see which of your accounts is eligible for Courtesy Pay by logging into your online banking account. Once you are logged into your account, go to “My Profile,” then select “Member Services.” If you select the drop-down bar under the “Courtesy Pay” area, it will show you which accounts are eligible and which Courtesy Pay Option you have set up on each account. You can change your Courtesy Pay Option here as well.

  • How do I log into electronic bill pay?

    Log into your online banking account, then select the “ePay” tab. Click the “Log into ePay” link on the subsequent navigational bar. From here, you can create user credentials for ePay or log in if you already have an ePay username and password.

  • How do I qualify for membership with RBFCU?

    There are several ways to qualify for membership with RBFCU. Common ways to qualify for membership include your employer, place or worship community organization, neighborhood, or school. You may also qualify through immediate family members who are part of the credit union (spouse, children, parents, siblings, stepchildren, adopted relatives, etc.). You can complete a short online application to see if you qualify for membership.

    If you are unable to qualify through any of the options listed above, you may contact us and our member service specialists can help you determine if there are additional opportunities to qualify.

  • How do I request an IRA distribution?

    To request an IRA distribution, you can send a secure message through your online banking account. You can also contact us by phone or visit a branch.

  • How do I sign up for alerts regarding changes to my credit?

    If you are an IDProtect Plus user, you can log in or register at idprotectme247.com and set up the alerts you desire.

    If you are not an IDProtect Plus user, you can add IDProtect Plus at any time by logging into your online banking account. Click the “My Profile” and “Member Services” links within your account and make your coverage selection.

  • How do I turn off a text or email alert on my account?

    Log into your online banking account, then choose “My Profile.” Select “Manage eAlerts” from the subsequent menu. From there, you’ll have the option to edit any alerts you currently have on your accounts.

  • How do I use my chip card at chip-enabled terminals?

    To use a chip-enabled terminal, the cardholder will insert their card into the bottom of the terminal and follow the prompts on the screen. The terminal will read the information contained in the chip, making sure the card is valid and authenticating it more securely.

    Here's the step-by-step process:

    1. Insert card: Instead of swiping, you will insert your card into the terminal, chip first, face up.
    2. Leave the card in the terminal: The card must remain in the terminal during the entire transaction.
    3. Follow the instructions on the screen: It may or may not ask for your PIN.
    4. Remove your card: When the purchase is complete, take your card.
  • How do I use Samsung Pay?

    With Samsung Pay, there are two ways to use your device to pay:

    • Tap your device at newer contactless payment terminals.
    • Swipe your device at traditional magnetic stripe terminals by placing the back of your device next to the payment terminal’s card reader or the same location you would normally swipe your card.
  • How does RBFCU pay checks and other transactions?

    We pay all checks and debits on your checking account in order of arrival sequence throughout the day. We do not pay items according to dollar amount of the item or by transaction type (debit, check or ACH).

  • How long can I view my online/mobile deposit history?

    Deposit history is maintained for 18 months. For deposit history more than 18 months old, send us a secure message within your online banking account requesting the information you need.

  • How long does it take to qualify for membership?

    Qualifying for membership is quick and easy. You can complete the qualification process and open your account online within 10 minutes.

    If you are visiting a branch, our member service representatives can process member qualification within 5 to 10 minutes and assist you with opening your account.

  • How many checks can be included in one deposit? Can multiple deposits be submitted each day?
    Up to 999 checks can be included in one deposit and multiple deposits can be submitted as long as the accumulated dollar amount of the deposit(s) does not exceed the daily deposit limit.
  • How many times can I use Courtesy Pay in a day?

    There is no limit on the number of times you can use Courtesy Pay in a day. However, your account has a specific Courtesy Pay dollar amount that you cannot exceed.

  • How much does a Same Day Bill Pay cost?

    The cost for a Same Day Bill Pay transaction is $12. Using this convenient service can help you avoid more costly fees from other service providers. However, not all payees offer Same Day Bill Pay. If a payee offers it, it will display as “Rush Delivery” in the payee’s area of Bill Pay in your online banking account.

  • How much is an overdraft fee?

    Courtesy Pay fees are $24 per transaction. If you do not have Courtesy Pay on your account and you make a transaction without sufficient funds, you may be charged a non-sufficient funds fee of $24 and the item will be returned unpaid.

  • How much is the online deposit limit?

    The default daily deposit limit is $5,000. If you need to request a temporary limit increase, please contact our Member Service Center at 1-800-580-3300.

  • How often can I request my credit report with IDProtect Plus?

    If you are an IDProtect Plus user, you can request a 3-in-1 credit report and an updated single-bureau credit score every 90 days or upon receipt of an IDProtect Plus alert of suspicious activity.

  • How often can I use Courtesy Pay?

    There is no limit on the number of Courtesy Pay charges one can accumulate. However, if intended abuse of the program is identified, Courtesy Pay can be revoked.

  • How will I be notified if there are changes to my credit information?

    If you are an IDProtect Plus user, you will receive notifications based on the guidelines you set up with them. You can set or make changes to your preferences at idprotectme247.com.

  • How will I know if I've used my six transfers for the month?

    Log into your online banking account, and you can access your "Transfers This Month" on the bottom right of the "Transfers & Payments" page.

    Transfers limited by the regulation include those made using online/mobile banking, phone, or automatic overdraft protection from a savings account. You may complete as many transfers as you wish from your checking account to other accounts, or in person at a local branch.

  • I am trying to scan the back of my check and continue to receive an "Image Quality Error, Image Too Light." What can I do?
    Ensure you have properly endorsed the check. If not, delete the back image of the check, endorse the item and rescan. If you have the proper endorsement on the check, it is possible your device is not detecting the whole check. You can try adjusting the light or drawing dots on each corner of the check.
  • I currently have IDProtect. How do I upgrade to IDProtect Plus?

    You can add IDProtect Plus at any time by logging into your online account. Simply click the “My Profile” and “Member Services” links within your account and make your IDProtect Plus coverage selection.

  • I don't agree with the Courtesy Pay fee I was charged. What do I do?

    In your online banking account, we offer additional detail regarding each Courtesy Pay transaction, including the balance in your account and the other pending transactions at the time the Courtesy Pay fee was assessed. Please take a moment to review this information for more detail on why a fee was assessed. If you feel a Courtesy Pay fee was incurred in error, please contact us at 1-800-580-3300.

  • I enrolled in electronic bill pay. Why do I see two deposits in my account for less than $1?

    When you enroll into electronic bill pay (aka ePay) and pass the verification process, a test deposit is deposited into your account to confirm your account. The deposits will be from “Checkfree Webpay Acct Confm.”

  • I have Courtesy Pay, but I want to remove it from my account. What do I do?

    Log into your online account and navigate to “My Profile,” then click on “Member Services” and follow the self-service directions. If you need assistance, you can also call our Member Services Center at 1-800-580-3300 or visit your local branch.

  • I lost my card. What do I do?

    To report a lost or stolen debit card, log into your online banking account or the RBFCU Mobile app and choose “Manage Cards.” From this screen, you can report your card as lost or stolen.

    Alternatively, you can call our Member Service Center.

    To report a lost or stolen credit card, contact our card servicing agent (1-866-317-0355 in the U.S. or 1-727-570-4881 internationally).

  • I opted out of Courtesy Pay but now I want it back. What do I do?

    Log into your online account and navigate to “My Profile,” then click on “Member Services” and follow the self-service directions. If you need assistance, you can also call our Member Service Center at 1-800-580-3300 or visit your local branch.

  • I set up my electronic bill pay request before the bill date, but my bill was still late. Why did this happen?

    If the company or person you want to pay does not accept electronic payments, electronic bill pay will print a check and mail it for you. This process typically takes three to five business days.

    If a payment is late, we recommend calling the biller’s customer service department and asking to have the late fee or finance charge waived.

  • I was asked questions about another person or about someone I'm no longer associated with during the application process. Why did this happen?
    The questions we ask are pulled from public information data sources. RBFCU does not curate this information and you may be asked a question regarding a person with whom you have shared an address in the past. 
  • I was charged a Courtesy Pay fee even though my account wasn't negative when I made the transaction. What happened?

    The most common reason is that your current balance was not negative, but your available balance had insufficient funds. Your available balance is your current balance minus any pending changes. If you feel a Courtesy Pay fee was incurred in error, please contact us at 1-800-580-3300.

  • If I receive a reissued card, with a different expiration date, do I need to update my card information with Apple Pay?

    You have two options: You can remove the previous card from your device, then add your new reissued card to Apple Pay. You may also speak with an RBFCU Payment Services Representative, who can manually update your device account number with the new reissued card information.

  • If I receive a reissued card, with a different expiration date, do I need to update my card information with Samsung Pay?

    You have two options: You can remove the previous card from your device, and then add your new reissued card to Samsung Pay. You may also speak with an RBFCU Payment Services Representative, who can manually update your device account number with the new reissued card information.

  • If my physical RBFCU card is lost or was stolen and I have Samsung Pay, what do I do?

    You may report your lost or stolen card by logging into your online account and choosing the Manage Cards option, contacting a Member Service Representative or visiting any RBFCU branch location. Once you’ve reported the card lost, stolen, or compromised, you should then remove the card from your Samsung devices.

  • If my Samsung device is lost or was stolen and I want to delete my card, what should I do?

    If you believe your device or Samsung Pay information has been lost, stolen or compromised in any way, call RBFCU Member Services immediately at the number on the back of your card.

  • Is an overdraft item different from a returned item?

    Yes. An overdraft item is when there is not enough money in the account to cover the transaction requested. A returned item is any item negotiated on a member’s account that is returned unpaid from the institution it was drawn from. A fee is charged in both instances.

  • Is Apple Pay free?

    There is no charge from RBFCU to use Apple Pay. However, message and data rates may apply from your wireless provider, depending on your data plan.

  • Is Apple Pay more secure than my traditional card?

    Apple Pay provides a more private way to pay. By using Apple Pay technology, you obscure your card number when you make a payment. Apple Pay doesn’t store your credit or debit card number on the device, so your information (including name, card number and security code) are not passed to the merchant where you make your purchase.

    However, you still have the benefit of the guarantees related to your RBFCU cards, including Courtesy Pay (debit) and fraud monitoring.

  • Is Courtesy Pay available to me when I opt in?

    Courtesy Pay coverage is available as soon as you opt in.

  • Is Samsung Pay free?

    RBFCU does not charge a fee for members to use Samsung Pay; however, message and data rates may apply from your wireless provider, depending on your data plan.

  • Is Samsung Pay more secure than my traditional card?

    Samsung Pay provides a more private way to pay. By using Samsung Pay technology, you obscure your card number when you make a payment. Samsung Pay doesn't store your card number on the device or on Samsung servers, or share your information with the merchant when you make a purchase.

  • Is there a charge for electronic bill pay?
    No, it is a free service.
  • My Apple device is lost or was stolen and I want to delete my card. What should I do?

    If you believe your device or Apple Pay information has been lost, stolen or compromised in any way, call RBFCU Member Services immediately at the number on the back of your card.

    For iPhone or iPad, you can go to the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline. If you suspend your card(s) using Find My iPhone, you can reactivate your Card(s) simply by unlocking your device and entering your Apple ID “Passcode” when prompted. For any supported Apple device, you can always go to https://www.icloud.com/#settings, choose the applicable device and delete your Card(s).

  • My physical RBFCU card is lost or was stolen and I have Apple Pay. What do I do?

    You may report your lost or stolen card in the typical manner (log into your online banking account or contact a Payment Services fraud representative). Once you’ve reported the card lost, stolen, or compromised, you should then want to remove the card from your Apple Pay devices.

  • The time on my computer and the time on my online/mobile deposit do not match. Is something wrong?
    The time stamp on the deposits is in Eastern Standard Time. Your computer or device will reflect the time zone where you reside. 
  • What are the advantages of chip card technology?

    Chip card technology provides stronger protection against fraudsters, in particular against “skimming,” a technique criminals use to copy data from a card’s magnetic strip and create a counterfeit card. When a retailer uses a chip-enabled terminal, the chip technology, along with your PIN, encrypts the card data, which helps prevent your account information from being compromised.

  • What are the minimum system requirements necessary to use online deposits?

    The minimum supported environments include:

    • Internet Explorer 10+
    • Firefox 41+
    • Chrome (most current version and one version previous)
    • Safari 8+
    • Java runtime environment 1.7+
    • High Speed Internet Connection
    • TWAIN Compliant Scanner
  • What do I do if a merchant asks for the last four digits of my card when using Apple Pay?

    A digital device account number will be generated by Apple Pay, which is a different number than the number on your RBFCU credit or debit card. Give the merchant the last four digits of the “Device Account Number.” This can be found when you highlight the card, then touch the circled info button (the circled “i” found in the bottom right corner), and then scroll down to the “Device Account Number.” If you provide the last 4 digits of the actual card number, your transaction will be declined.

  • What do I need to do to get a new chip card?

    All cards on your account will automatically be converted to the new RBFCU chip card at no cost and sent to you in the mail once your card is up for renewal. There will be no change to your interest rate for credit cards, or any other benefits on your account. To ensure delivery, please be sure RBFCU has your most recent address on file.

    To request a chip card before your card’s renewal date, you may contact our Member Service Center at 1-800-580-3300.

  • What fees are charged to use online deposit services?

    Members can enjoy the convenience of online deposits without incurring a fee from the credit union.

  • What happens if I exceed six transfers from savings per month?

    You can complete as many transfers as you like each month in person, but federal regulations limit the number of “convenience” (not in person) transfers from savings to six monthly. After the sixth transfer, the item presented to pay from the savings account is an EFT/ACH, it may be paid as exception, but a fee will be charged. If the item is presented against the checking account and you have set up the savings as overdraft protection, the checking account item maybe returned unpaid or paid using Courtesy Pay (must be opted in).

  • What if I do not have an email address when I apply for an account or a loan?
    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.
  • What is a credit union?

    Credit unions are not-for-profit cooperatives, owned by their members who save and borrow there. We exist to serve our members, not to make a profit, so credit unions do not issue stock or pay dividends to outside stockholders. Instead, we return our earnings to members by providing lower loan rates, generally pay higher dividends on deposits and charge lower fees.

    Credit unions are a democracy. Each credit union member has equal ownership and one vote, regardless of how much money they have on deposit.

    Every credit union is governed by a board of directors, elected by and from the credit union's membership. Board members serve voluntarily and receive no compensation.

    Credit unions cannot serve the general public; instead, people must qualify for membership. People are eligible for credit union membership through their employer or organizational affiliations like churches or social groups, or a community-chartered credit union.

    Credit unions provide beneficial education to their members so they can become better educated consumers of financial services. We not only focus on our adult members, but work to give our youth and young adults the skills they need to become financially savvy.

  • What is a member number?

    A member number is assigned to you when you open your account. It is not the same as your account number. It is a number we use to identify you within our internal system.

  • What is an SEP IRA?

    An SEP IRA is a Simplified Employee Pension Individual Retirement Account. This type of IRA is established by employers to make tax-deductible contributions on behalf of eligible employees.

  • What is Apple Pay?

    Apple Pay is a payment technology that allows you to pay for your purchases with your compatible iPhone by holding your phone near an Apple Pay-enabled reader. You can also use your iPad Air and iPad Mini to pay within certain apps.

  • What is RBFCU's checking account routing number?
    RBFCU's routing number is 314089681.
  • What is Samsung Pay?

    Samsung Pay is a mobile payment technology that allows you to pay for your purchases with a Samsung Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy S6edge, Galaxy S6 active, Galaxy S6, and Gear S3.

  • What should I do if my identity is stolen?

    If your credit or personal information is stolen or compromised, it’s important that you take quick action to stop further damage to your credit and identity. For more information on what to do after identity theft, visit 5 Steps to Take Immediately After Identity Theft.

  • What should I do with the check once it has been scanned?

    Store your check(s) in a safe place until you receive confirmation via the deposit history in your online account that your deposit has been accepted, and then destroy the check by shredding or another commercially acceptable means of data destruction.

  • What type of accounts can I make online or mobile deposits into?

    You can complete an online or mobile deposit to any checking or savings account.

  • When will I receive a chip card?

    Credit cards: RBFCU began issuing chip credit cards in July 2015 and will continue to convert credit cards with new and reissued cards.

    Debit cards: RBFCU began converting debit cards in June 2016. Members will receive a new chip card once their traditional card(s) expire.

    However, members may request to receive a new credit or debit chip card prior to their card’s expiration by contacting the Member Service Center at 1-800-580-3300.

  • When will my deposit be credited to my account?

    Deposits scanned Monday through Friday from 6:30 a.m. until 7 p.m. and on Saturday from 8:30 a.m. until 4 p.m., Central Time on days the credit union is open should be credited on the same business day. Deposits scanned after those times should be credited on the next business day. There could be times that the program may flag a deposit for manual review and release by credit union personnel (i.e., image is not clear when received at the credit union). If this happens, you will see the deposit under the Deposit History tab as “Submitted Deposit” and you will not see the deposit reflected in your online account until credit union personnel has an opportunity to review and release the deposit. The manual review process should happen the same business day, the next business day at the latest.

  • Where can I get more information on Apple Pay?

    More information is available at https://www.apple.com/apple-pay/

  • Where can I get more information on Samsung Pay?

    More information is available at http://www.samsung.com/us/samsung-pay/

  • Which merchants accept Samsung Pay?

    Typically, Samsung Pay is accepted anywhere you can tap or swipe your device.

  • Which merchants are participating in Apple Pay?

    Apple Pay is accepted in grocery stores, boutiques, restaurants, hotels and so many places you already enjoy. For a complete list of participating retailers, visit https://www.apple.com/apple-pay/where-to-use-apple-pay/

  • Who is eligible for mobile and online deposit? How do I know if I am eligible?

    Members must have their savings or checking account open for a minimum of 60 days and not have any derogatory information on their account (e.g., delinquent payments) to be eligible for mobile deposits. Members who meet the product requirements will have “Make eDeposit” in the “I want to” drop-down menu on the “Account Summary” page. Members can also see if they qualify by going to their “My Profile” link in the top right corner of the page. There members will select the “Member Services” link. Under the eDeposits section, members will see whether or not they are eligible to make deposits online.

  • Why do I have to answer these personal questions during the account opening/membership application process?
    You may be asked to verify your identity by answering questions from public information sources, including questions about vehicles you or others in your household have owned, questions about addresses/places of residence, etc.
  • Why do I have to qualify for membership?

    Unlike banks that are open to anyone, laws require credit unions like RBFCU to have a defined field of membership, which means you have to be a member to access the products and services credit unions provide. There are a variety of ways to qualify based on where you work, live, worship or attend school. When you become a member of RBFCU, you take advantage of lower loan rates, higher dividends on deposits and lower fees.

  • Why do I need a chip card?

    Chip card technology helps prevent fraudsters from gaining account information from a card’s magnetic strip. In addition, most U.S. merchants have converted or are in the process of converting to new chip-enabled terminals. If you currently use a magnetic strip card in the U.S., you can keep using it as you normally would. Cards with the magnetic strip will work on chip-enabled terminals and chip cards can be used at terminals that read magnetic strips.

  • Will a chip card prevent data breaches or fraud?

    While no technology is completely foolproof, chip technology provides an added level of security and makes it more difficult for data to be compromised. The computer chip within the card offers more security by encrypting the card information which prevents fraudsters from gaining account information from the magnetic strip and creating a cloned card.

  • Will all merchants accept chip cards?

    Some merchants already have chip-enabled terminals to accept chip cards and the number of retailers accepting chip cards continues to grow. Your new card will have both the new chip technology and the magnetic strip so it can either be swiped or inserted at a chip-enabled terminal. All or most stores in these chains accept chip cards: Target, Walmart, CVS and Walgreens. For online purchases, you will use your card just as you do today.

  • Will I still earn my debit rewards if I use Samsung Pay?

    Yes. You will still earn 10 cents cash back on your purchases if you use your debit card to pay through Samsung Pay.

  • Will I still earn my rewards if I use Apple Pay?

    You will still earn 10 cents cash back on your purchase if you use your Freedom Debit Card to pay through Apple Pay. If you use your RBFCU CashBack Rewards Mastercard, you will still earn cash back rewards.

  • Will my chip card require a PIN?

    Chip-enabled terminals may require a PIN number to complete transactions.

    Important: While the PIN may be necessary to complete a transaction, the merchant should not ask for your PIN. Your PIN should NEVER be shared with anyone and should always be kept confidential when processing any transaction. If a merchant asks for your PIN, do not give it to them under any circumstance. Please ask the merchant to extend their terminal to reach you so that you can enter your PIN. If you are in a drive-thru and the terminal cannot reach you, you may have to go inside so that you can enter your PIN and complete the transaction.

  • Will there be a fee to receive a new chip card?

    No fees will be assessed to upgrade your traditional card to a chip card. You may receive your new card when your current card expires or you can contact our Member Service Center at 1-800-580-3300 to request a card upgrade in advance.

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Loans

FAQ FAQs

  • Am I required to get insurance on my boat?

    Yes, full coverage insurance is required on all vehicles, including boats. For an insurance quote from our affiliate, RBFCU Insurance Agency, please visit our Auto Insurance page.

  • Am I required to get insurance on my motorcycle?

    Yes, full coverage insurance is required on all vehicles, including motorcycles. For an insurance quote from our affiliate, RBFCU Insurance Agency, please visit our Auto Insurance page.

  • Am I required to get insurance on my RV?

    Yes, full coverage insurance is required on all vehicles, including RVs. For an insurance quote from our affiliate, RBFCU Insurance Agency, please visit our Auto Insurance page.

  • Are RBFCU’s loan decisions made locally?

    RBFCU loans are reviewed in-house at both our Austin and San Antonio headquarters.

  • Are there any vehicles that RBFCU does not finance?
    RBFCU does not finance salvaged or reconditioned vehicles.
  • Can I change my Line of Credit payment due date?

    To change your payment due date, the loan must be current and we require permission from all loan parties agreeing to the change. Line of Credit payments can only be billed on the 4th, 15th, or 21st of the month and the payments are due 25 days after they are billed. To request a change, send us a secure message through your online banking account or call our Collections team at 1-800-580-3300.

  • Can I extend my loan term when I refinance my vehicle?

    Depending on your circumstances, you may have the option to extend your loan term, which can lower your monthly payments. When you complete your refinancing application, include the loan term you desire.

  • Can I get a payday loan advance from RBFCU?
    RBFCU does not offer payday loans. We do offer personal loans and line of credit loans as potential financing options. 
  • Can I get a preapproval for a boat, motorcycle, etc. loan?
    Yes, we do offer preapprovals for many different types of consumer loans, which can make your vehicle shopping experience easier. You can complete the loan application online. 
     
  • Can I get more specific details about the repossessed vehicle I'm considering purchasing from RBFCU?

    You may call us at 1-888-556-2965, ext. 53302 to obtain more details about a vehicle available for sale.

  • Can I pay off my loan online?

    Yes, you are able to pay off most loans online. Log into your online banking account and go to your loan account summary. There you can get a current payoff, a 10-day payoff or a 15-day payoff. Once you determine the payoff amount, transfer those funds from your account to the loan to pay it off.

  • Can I refinance a motorcycle or other vehicle, or only an auto?
    Refinancing can be a great option on all vehicle loan types, including motorcycles, RVs and watercraft. You can complete the refinancing application online. 
  • Can I still purchase GAP coverage through RBFCU if I apply at the dealership?

    Yes, you can contact RBFCU to add GAP within a year of your original contract date. You can either pay out of pocket or have your loan refinanced to add this protection. Some of our Preferred Dealers also sell RBFCU’s GAP coverage, so you can complete the purchase at the same time as you finalize your loan.

  • Can I use my preapproval letter if I finance at the dealership?
    If you finance with RBFCU at the dealership, you won't be required to provide the preapproval loan code from your letter. However, you will still be able to take advantage of the preapproval rate. 
  • Do I get a special rate for buying a repossessed vehicle?
    No, RBFCU does not offer special loan rates on repossessed vehicles. We do, however, offer competitive low-rate auto loans, which are subject to credit approval, and rates are subject to change.
  • Do I need a down payment to buy a vehicle?
    RBFCU does not always require a down payment for auto loans. Whether you need to make a down payment will depend on your unique situation, including loan amount, loan term and credit history. 

  • Do I need my PIN to use my credit card?

    RBFCU cards are PIN preferred and typically require a PIN to be used.

  • Do you offer Roadside Assistance?

    Yes. Roadside Assistance can be purchased through RBFCU Investments Group. Click here for more information.

    RBFCU Investments Group LLC is a wholly owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through MEMBERS Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CBSI is a registered broker-dealer in all fifty states of the United States of America.

  • Does it cost more to apply for an RBFCU loan at the dealership?

    There are no additional fees to complete your RBFCU loan application through the dealership. It's simply an additional convenience that we've worked with our Preferred Dealers to provide our members. We also give you the same low rate if you apply at the dealer as you would receive for completing an online loan application.

  • How can I report a possible error with the servicing of my loan?

    To report a possible loan servicing error, call us at 1-800-580-3300, press option 3 and follow the menu options to reach the Consumer Lending Center or log into your online banking account and send us a secure message.

  • How can I request a credit line increase?

    To increase your credit card or line of credit limit, you will need to submit a new credit application. You can complete the application through your online banking account. Just choose the product you currently have and indicate you want a credit line increase on the application.

  • How can I use a Line of Credit as overdraft protection?

    You can add a line of credit as overdraft protection when you open a new checking account. If you want to add it to an already established checking account, contact our Member Service Center at 1-800-580-3300 or send us a secure message through your online banking account.

  • How different is a chip card?

    A chip card looks and performs very similarly to a traditional credit or debit card. The main difference is the small metallic computer chip, or microprocessor, on the front of the card. The chip card is designed to be used with a chip-enabled terminal at the point of sale (POS). Additionally, as an added level of security, you may be asked to enter a PIN for transactions you traditionally signed for in the past on credit transactions, as well as debit ones.

    However, because it still has the traditional magnetic strip, you can still use it for transactions even if the merchant has not converted to a chip-enabled terminal.

  • How do I activate my credit card chip card?
    • For security purposes, you will be required to call the automated voice response system at 1-866-839-3492 from your home telephone number.
    • The PIN for your credit card will be mailed separately. You can change this to a PIN of your choice at an RBFCU ATM, with the exception of ATMs located at Murphy gas stations. Important: You must know your current credit card PIN to be able to change it at the ATM. Please contact RBFCU at 1-800-580-3300 if you did not receive your PIN.
  • How do I add my credit or debit card to Apple Pay?

    You can start using Apple Pay as soon as you add a credit or debit card to the Wallet app on iPhone.

    To add a card, go into Settings > Wallet & Apple Pay, and select “Add Credit or Debit Card.” You can also open Wallet and select “Add Credit or Debit Card.” Follow the prompts to add your card.

    This card will be your default payment card, but you can go to Wallet anytime and add, then select, a different card. For more information, please visit the Apple support website.

  • How do I add my credit or debit card to Samsung Pay?

    To add your RBFCU card, from your phone's Home screen go into Apps > Samsung Pay, and select "Add Card." From there, use your camera to enter the card information or type it in manually. You can add as many as 10 cards to use in the app.

  • How do I cash out my credit card rewards?

    You can redeem your credit card rewards by logging into your account and selecting Mastercard from the navigation. On the subsequent menu, you'll see options for accessing Scorecard Rewards. You'll need to create a username and password to review your reward information and access your earnings.

  • How do I change my credit card PIN?

    You can change your credit card PIN at any RBFCU ATM location. You must know your current credit card PIN to be able to change it to a number of your choice.

    The option to change an RBFCU Mastercard credit card PIN is only available at RBFCU ATMs. RBFCU ATMs located at Murphy gas stations and non-RBFCU ATMs are not able to process credit card PIN changes.

  • How do I check my loan status?

    For consumer loans, you can check your loan status by logging into your online account, then selecting “Application Status” from the next menu. You can also call our Consumer Lending Center at 1-800-580-3300, press option 3 twice or visit your nearest branch.

    For a mortgage or business loan, please communicate with your loan officer regarding your loan status.

  • How do I get my paperwork if I don't finalize at a branch?

    Documents requiring your signature can be sent to you by mail, email, DocuSign (a method of electronically obtaining your signature) or fax.

  • How do I request a balance transfer?

    To complete a balance transfer online, follow these instructions:

    1. Log into your online banking account.
    2. Click on the credit card name located on your account summary homepage.
    3. Select the “Balance Transfer” option located on the left-hand side of the page.
    4. Complete the required information in the boxes provided and click the “Next” button to confirm your transaction.1 Your information will be submitted to our Payment Services Department for processing.

    1Balance transfers may take up to 30 days to process.

    You can also request a balance transfer by contacting our Payment Services Department at 1-800-580-3300, ext. 74571 or by visiting your nearest RBFCU branch location.

  • How do I request a cash advance on my credit card?

    Completing a cash advance is the fastest way to access funds from your RBFCU Mastercard credit card.

    To request a cash advance via your online account, follow these instructions:

    1. Log into your online account.
    2. Click on the credit card name located on your account summary homepage.
    3. Select the easy “Cash Advance” option located on the left hand side of the page.
    4. From the drop down menu, select which account will receive the deposited funds.
    5. Click the “Next” button to confirm your transaction. Your funds will be deposited within minutes.

    To complete a cash advance at an ATM1 follow these instructions:

    1. Place your card in the ATM and enter your PIN number.
    2. Follow the prompts to process the cash advance and your cash will be dispensed immediately.2

    1ATM fees may apply. 2Cash advance prompts may vary depending on ATM type and geographical location.

    You can also request a cash advance by contacting our Payment Services Department at 1-800-580-3300, ext. 74571 or by visiting your nearest RBFCU branch location.

  • How do I set up online payments for my RBFCU Mastercard credit card?

    If you’re using your computer:
    Log into your online banking account. Once you are logged in, click on either the “Transfers & Payment” or “Mastercard” tabs. There you can select the “Make/Schedule Payment” or “Payment” option to complete your payment.

    If you’re using the RBFCU Mobile app:
    Select the “Accounts” icon at the bottom of your screen and go to your credit card account. Select “Actions” from the top of the screen and choose “Make Payment to Mastercard” to complete your payment.

  • How do I use my chip card at chip-enabled terminals?

    To use a chip-enabled terminal, the cardholder will insert their card into the bottom of the terminal and follow the prompts on the screen. The terminal will read the information contained in the chip, making sure the card is valid and authenticating it more securely.

    Here's the step-by-step process:

    1. Insert card: Instead of swiping, you will insert your card into the terminal, chip first, face up.
    2. Leave the card in the terminal: The card must remain in the terminal during the entire transaction.
    3. Follow the instructions on the screen: It may or may not ask for your PIN.
    4. Remove your card: When the purchase is complete, take your card.
  • How does RBFCU verify my income if I’m self-employed?

    For self-employed individuals, RBFCU will require your complete tax returns for the past two years. Also, we will need to know if any IRS extensions were requested and granted. In most cases, only “net” income will be considered when self-employed.

  • How long will it take my application to be approved?

    All consumer loan and credit card applications submitted to RBFCU are reviewed within one business day. 

  • How much will a Credit Builder Loan improve my credit score?
    There's no guarantee on how much a Credit Builder Loan will improve your credit score, because many different variables can affect your credit score. However, your credit report will reflect your successful completion of on-time, scheduled payments, which shows your commitment to being a responsible consumer. 
  • How soon will I know if my auto loan application has been approved?

    A decision will be made on your loan application and you will be notified typically within one business day. RBFCU members can also check their loan’s status by logging into their online banking account.

  • How will I know if I was approved for my loan?

    A lending specialist will contact you within one business day of your application. If you receive push notifications through the RBFCU Mobile app, your loan status will be communicated to you through that channel, giving you quicker access to your loan decision. You can also check your loan status by logging into your online banking account.

  • I didn't receive my PIN with my card. How can I request my PIN?

    Generally, your RBFCU Mastercard credit card PIN will arrive in a separate, perforated envelope in the mail within seven business days. However, if you have any questions, call an RBFCU Payment Services Representative at 1-800-580-3300, ext. 74571.

  • I don't live near a branch. How do I sign my paperwork?

    Documents requiring your signature can be sent to you by mail, email, DocuSign (a method of electronically obtaining your signature) or fax. We will notify you if any documents must be mailed back to us with original signatures.

  • I have "Next Steps" on my loan status page. How do I complete them?

    “Next Steps” are documentation required (paystubs, notarized documents, etc.) to ensure we have all the information needed to process your loan. They will be removed from your loan status page as you complete them. In many cases, you can send a secure message with the required information. If original paperwork or documents are requested, you may bring them to a branch location or may communicate with your lending specialist regarding specifics.

  • I have an older RBFCU credit card. How do I upgrade?

    To convert a current RBFCU Mastercard, you will need to submit a new credit card application. You may do so by applying through your online banking account or our RBFCU Mobile app. You may also call us at 1-800-580-3300 or visit a branch.

  • I have GAP coverage through another institution. Will it still apply if I refinance?

    In most cases you will need to purchase new GAP when refinancing as GAP covers the loan and when you refinance you will now have a new loan. Please check with your current GAP carrier to verify this information.

  • I paid off my vehicle. How do I get my title?

    Paper titles will be mailed within 10 business days to the address on file, and delivery time is based upon U.S. Postal Service timelines depending on the address. For an electronic lien title (also known as ELT), the lien will be released from the state’s records within three to five business days and mailed to the address on file. If applicable, the Texas Department of Motor Vehicles (DMV) will produce your paper title and mail it to your address on file with the DMV. For Texas titles, if your loan was finalized on or after Oct. 21, 2016, your title is an ELT. If your loan was finalized prior to Oct. 21, 2016, your title is paper. For out-of-state titles, call or message us for more details.

  • In which states is RBFCU auto financing available?
    RBFCU offers auto financing in all 50 states as well as in Puerto Rico, Guam and overseas.
  • Is there a fee to get a Credit Builder Loan?

    There are no fees associated with applying for a loan. With a Credit Builder Loan, you will be required to pay interest on the loan, but you’ll receive a portion of that interest back in dividends on your funds monthly throughout the duration of the loan.

  • Once I pay off the Credit Builder Loan, will I qualify for another loan with RBFCU?

    Successfully completing a Credit Builder Loan doesn’t automatically qualify you for additional loan products. In every lending situation, our underwriters take a holistic review of your loan request, credit history and financial standing. However, the Credit Builder Loan is reflected as being paid on your credit report, so lenders may take this into account as a reflection of your financial responsibility.

  • Should I apply for a loan online or in a branch?

    You may apply for a consumer loan or a mortgage loan wherever is most convenient for you. Applying online may be easier because you can ensure you have all the necessary information (paychecks, loan amounts, etc.) to process your loan request, rather than not having all the required materials while applying at the branch. To get started, visit our Loans page or Home Loans page.

    For business loans (excluding business credit cards), call 1-800-580-3300, ext. 53800 to schedule an appointment with a business loan officer to begin the process.

  • What are the advantages of chip card technology?

    Chip card technology provides stronger protection against fraudsters, in particular against “skimming,” a technique criminals use to copy data from a card’s magnetic strip and create a counterfeit card. When a retailer uses a chip-enabled terminal, the chip technology, along with your PIN, encrypts the card data, which helps prevent your account information from being compromised.

  • What are the benefits of purchasing a repossessed vehicle?
    Purchasing a repossessed vehicle may save you money and give you more car than you expected. These vehicles are priced below retail value, may include manufacturer upgrades, and are mechanically inspected and approved.
  • What are the limits for motorcycle loans?
    We do not have specific loan limits, but take into consideration many other factors regarding your financial standing, loan-to-value, and the vehicle itself. 
  • What do I need to do to get a new chip card?

    All cards on your account will automatically be converted to the new RBFCU chip card at no cost and sent to you in the mail once your card is up for renewal. There will be no change to your interest rate for credit cards, or any other benefits on your account. To ensure delivery, please be sure RBFCU has your most recent address on file.

    To request a chip card before your card’s renewal date, you may contact our Member Service Center at 1-800-580-3300.

  • What do I tell the dealer when I want to finance through RBFCU?

    During the finance stage of your transaction, most dealerships will ask if you have a preferred lender (i.e., credit union, bank or finance company) for your loan. Tell them you want to finance with RBFCU.

    We work directly with dealerships through our Preferred Dealers program to handle your application at the point of sale and make the car-buying process convenient for you. To review our Preferred Dealers, visit http://rbfcu.cudlautosmart.com/Dealer/.

  • What if I do not have an email address when I apply for an account or a loan?
    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.
  • What is a Credit Builder Loan?

    A Credit Builder Loan is a loan designed to assist members with no credit or past credit problems as they strive to establish a better credit history. The money borrowed is secured in the member’s savings account while regular payments are made. For more information, visit our Credit Builder Loan page.

  • What is a 'specialized collateral' loan?

    A specialized collateral loan is a loan for large farm equipment, UTVs and some trailers.

  • What is the difference between a cash advance and a balance transfer?

    Cash advances and balance transfers provide an easy way to access available funds on your RBFCU Mastercard credit card. A cash advance can be completed via your online banking account or an RBFCU ATM. A balance transfer is used to move an existing balance from another credit card over to your RBFCU Mastercard. After completing a balance transfer form, the transferred balance will be deducted from your RBFCU credit card’s available balance, and RBFCU will mail a check to pay off the other credit card company. Electronic transfers for balance transfers are not available at this time.

  • What is the difference between a Credit Builder Loan and a personal loan?

    A Credit Builder Loan is a tool to build your credit.The biggest difference is that Credit Builder Loan funds are placed in an account for safekeeping while you make scheduled payments.

    A personal loan provides funds for your needs that are available immediately.

  • What is the maximum limit for a personal loan?
    When you apply for a personal loan, we take your overall situation into consideration, including your income and any debts/obligations you may have. If you have a specifc need for a certain amount, be sure to note it in the comments on your personal loan application. 
  • What is the value on the vehicle I would like to purchase?

    Sites such as the National Automobile Dealers Association (NADA) and Kelley Blue Book can help you get an estimate on your vehicle’s value.

  • What types of vehicle loans do you offer?

    RBFCU offers vehicle loans for automobiles/trucks, boats, ATVs, jet skis, motorcycles and recreational vehicles. We offer financing, refinancing from other institutions, net-to-clear and other options.

  • What's the difference between a Credit Builder Loan and a payday loan?

    A Credit Builder Loan allows you to hold a specific amount in an RBFCU savings account and make regular payments until you’ve paid the full loan amount. This loan option is intended to help you build a strong payment history that can be reflected on your credit report and considered when you make future lending requests.

    Payday loans, which RBFCU does not offer, provide instant funds for use, often at extremely high interest rates. If you currently have a payday loan and are struggling with high interest rates, you may want to consider refinancing those loans with an RBFCU personal loan.

  • What's the difference between financing through RBFCU and financing at the dealership?

    If you apply for an RBFCU loan at the dealership versus online or in a branch, you're still receiving all the benefits of an RBFCU loan — including the great rate. The biggest difference is that you're completing the application and closing your loan at the dealership, which can save you time and make the process more convenient.

  • When do I make my first auto loan payment?

    Qualified borrowers may choose a first payment date up to 60 days from the date the auto loan is finalized. You can specify your preferred date to your lending specialist (e.g., the first of the month, etc.) before signing your loan documents.

  • When should I refinance my vehicle?

    Refinancing a vehicle loan makes sense when it helps to lower a monthly payment and/or an annual percentage rate. It can also allow you to add warranty, GAP coverage and/or payment protection insurance to your loan or to access net funds from the value of your vehicle.

  • When will I receive a chip card?

    Credit cards: RBFCU began issuing chip credit cards in July 2015 and will continue to convert credit cards with new and reissued cards.

    Debit cards: RBFCU began converting debit cards in June 2016. Members will receive a new chip card once their traditional card(s) expire.

    However, members may request to receive a new credit or debit chip card prior to their card’s expiration by contacting the Member Service Center at 1-800-580-3300.

  • Who do I contact if I haven't heard back about scheduling a test drive for an RBFCU repossessed vehicle?

    If you have any questions about an RBFCU repossessed vehicle or are wanting to schedule a test drive, call the RBFCU Collections Remarketing Analyst at 1-888-556-2965, ext. 53302. We are open 8:30 a.m. to 5 p.m., Monday through Friday. However, there is a voicemail service at that telephone number, please feel free to leave a message and your call will be returned as soon as possible.

  • Why do I need a chip card?

    Chip card technology helps prevent fraudsters from gaining account information from a card’s magnetic strip. In addition, most U.S. merchants have converted or are in the process of converting to new chip-enabled terminals. If you currently use a magnetic strip card in the U.S., you can keep using it as you normally would. Cards with the magnetic strip will work on chip-enabled terminals and chip cards can be used at terminals that read magnetic strips.

  • Will a chip card prevent data breaches or fraud?

    While no technology is completely foolproof, chip technology provides an added level of security and makes it more difficult for data to be compromised. The computer chip within the card offers more security by encrypting the card information which prevents fraudsters from gaining account information from the magnetic strip and creating a cloned card.

  • Will all merchants accept chip cards?

    Some merchants already have chip-enabled terminals to accept chip cards and the number of retailers accepting chip cards continues to grow. Your new card will have both the new chip technology and the magnetic strip so it can either be swiped or inserted at a chip-enabled terminal. All or most stores in these chains accept chip cards: Target, Walmart, CVS and Walgreens. For online purchases, you will use your card just as you do today.

  • Will my chip card require a PIN?

    Chip-enabled terminals may require a PIN number to complete transactions.

    Important: While the PIN may be necessary to complete a transaction, the merchant should not ask for your PIN. Your PIN should NEVER be shared with anyone and should always be kept confidential when processing any transaction. If a merchant asks for your PIN, do not give it to them under any circumstance. Please ask the merchant to extend their terminal to reach you so that you can enter your PIN. If you are in a drive-thru and the terminal cannot reach you, you may have to go inside so that you can enter your PIN and complete the transaction.

  • Will there be a fee to receive a new chip card?

    No fees will be assessed to upgrade your traditional card to a chip card. You may receive your new card when your current card expires or you can contact our Member Service Center at 1-800-580-3300 to request a card upgrade in advance.

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Home Loans & Realty

FAQ FAQs

  • Am I eligible to skip my mortgage loan payment?

    Mortgage loan payments are not subject to RBFCU's skip-a-payment program. However, should you need to speak with someone about extending your loan payment for 30 days, please call RBFCU's Collections team at 1-800-580-3300.

  • Are RBFCU’s loan decisions made locally?

    RBFCU loans are reviewed in-house at both our Austin and San Antonio headquarters.

  • Are there any conditions associated with getting an RBFCU Realty discount?

    To be eligible for commission rebate, you must be an RBFCU member, use RBFCU Realty and at least one preferred provider (RB Mortgage, RB Title, or RBFCU mortgage), and notify RBFCU Realty of your interest in the program prior to projected closing date and execution of contract.

  • Are there any special deals for first-time homebuyers through RBFCU?

    No. However, if you qualify as a first-time homebuyer, you could put down as little as 3 percent based on your credit score. A general rule of thumb is the better the credit score, the less money you may need to put down.

  • Are there any stipulations on when I have to build on land purchased with an RBFCU land loan?
    RBFCU does not place building stipulations on land purchased with our land loans. However, you will be subject to any guidelines put in place by the subdivision or property owners' association where your land is located. 
  • Are there closing costs associated with my land loan?

    On average, closing costs for a land loan are around $2,000 but can vary greatly depending on whether you need a survey and appraisal, and which title company you use to close and its associated fees.

  • Can I build a pool with my home improvement loan?
    Yes, our home improvement loans can be used to build pools as well as to do other outdoor projects like landscaping. 
  • Can I change my mortgage loan payment due date?

    No, you cannot. All mortgage loan payments are due on the first of each month. If you're having trouble making your mortgage payments, please call RBFCU's collections team at 1-800-580-3300.

  • Can I close my mortgage online?

    No. While you can do some initial paperwork electronically, the final paperwork requires the buyer’s signature, the seller’s signature and a notary seal.

  • Can I complete a mortgage application online?
  • Can I do a cash-out refinance on my mortgage?

    The cash-out option is available on primary home (e.g., a home equity loan) loans, investment property loans or second home loans. To find out which option is best for you, contact RBFCU's Mortgage Resource Center at 1-800-580-3300. A mortgage lending representative will help discuss your available options.

  • Can I get a home equity loan on my vacation or investment property?

    Texas has unique requirements for taking equity out of your primary residence homestead. The term “home equity” loans refers to lending on primary residences only. However, we may be able to assist you with a different product such as a cash-out refinance using your vacation or investment home as security for the loan. Contact one of our loan officers for additional information.

  • Can I pay off my loan online?

    Yes, you are able to pay off most loans online. Log into your online banking account and go to your loan account summary. There you can get a current payoff, a 10-day payoff or a 15-day payoff. Once you determine the payoff amount, transfer those funds from your account to the loan to pay it off.

  • Can I refinance an FHA loan to a conventional loan?

    Yes, our mortgage lending specialists can help you determine whether a move to a conventional loan might be advantageous to you.

  • Can I refinance my land loan from another institution?

    Yes, you can refinance a land loan through RBFCU from another institution. Please indicate your interest in refinancing when you complete your loan application and our lending specialists can provide you with details regarding your loan and requirements.

  • Can I refinance my mortgage even if I owe more than my home is currently worth?

    Yes, but you would need to pay the difference between what is owed on your mortgage and your home's current value at closing.

  • Can I set up automatic payments for my home equity loan?

    Yes, automatic payments can be set up on a home equity loan.

  • Can I use a home improvement loan to finance an addition to my home?

    Yes, a home improvement loan can be used to finance a home addition.

  • Can I use a home improvement loan to pay off additional debts or consolidate debts?

    No, a home improvement loan can only be secure for the improvement contract price. However, a home equity loan or personal loan might fit your needs for debt or debt consolidation.

  • Can I use my VA benefits to purchase a home more than once?

    Yes, you may be eligible to use your VA benefits to purchase a home more than once. Contact an RB Mortgage representative to see if you qualify.

  • Can RBFCU help me with my purchase contract for a home?

    A purchase or earnest money contract is between a buyer and a seller. Because RBFCU is not licensed for buyer/seller transactions, we recommend you contact a real estate agent for assistance.

    TIP: RBFCU Services LLC offers homebuying and selling services along with home closings, home appraisals, home and auto insurance coverage and FHA and VA loans through its various affiliates. RBFCU Realty LLC, RBFCU Appraisal LLC and RBFCU Insurance Agency LLC are wholly owned subsidiaries of RBFCU Services LLC. RB Mortgage LLC is principally owned by RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU).

  • Can you recommend a real estate agent?

    We will be happy to refer you to RBFCU Realty LLC, an affiliate of RBFCU, to serve your homebuying and selling needs.

  • Could new credit affect mortgage loan approval?
    While you are in the process of buying or refinancing a home, it is best to refrain from adding new credit, as they can jeopardize your loan approval. It is possible for your lender to pull a new credit report at its discretion to verify whether new credit has been acquired.
  • Do I have to get a jumbo loan if I need more than $424,100?

    Yes, any loan amount greater than $424,100 is considered a jumbo loan.

  • Do I have to own my own land to get a construction loan?

    Yes, RBFCU construction loans are for new construction on property you own, not for construction being completed by a builder (in a new subdivision, etc.). If you are seeking to finance a loan of that type, you may want to consider a traditional mortgage loan. If you are seeking to make improvements to a property you already own, you may want to consider a home improvement loan or home equity loan.

  • Do I have to refinance to the same term of my current mortgage?
    No, you can shorten the term, keep it the same or extend it.
  • Do I pay for mortgage insurance on my FHA loan up front or monthly?

    You have the option to pay your mortgage insurance up front or monthly, depending on your preference.

  • Do you charge an application fee or any other loan-related fees?
    RBFCU does not charge application fees, but we do collect the taxes required by each state.
  • Does it typically take longer to close a jumbo loan?

    Typically it does not take any longer to close on a jumbo loan.

  • Does my builder need to be approved if I want a construction loan?

    Yes, RBFCU must approve the builder for a construction loan.

  • Does RBFCU offer adjustable-rate mortgage (ARM) jumbo loans?
  • Does RBFCU offer other options besides a 5/5 adjustable-rate mortgage (ARM) loan?
    No, not at this time.
  • Does RBFCU Realty offer property management?

    RBFCU Realty does not currently offer property management services.

  • Does RBFCU's adjustable-rate mortgage (ARM) loan have a payment cap?
    No, not at this time.
  • Does RBFCU's adjustable-rate mortgage (ARM) loan have a rate cap?
    Yes. The rate cap is 2 percent.
  • Does the appraiser need to enter my home or rental property?

    Most appraisals will require interior access. However, there are some instances where the lender only requires an exterior observation.

  • During the loan application process, will my credit report be pulled multiple times?

    Your credit report is pulled at the time your application is received and is valid for 90 days. If your mortgage loan does not close within that time frame, a second credit report is pulled for another 90-day cycle.

  • How can I become a real estate agent with RBFCU Realty?

    RBFCU Realty is continually looking for talented real estate agents. If you are interested in learning more about the benefits of RBFCU Realty and how you can become an agent with us, please contact us at 210-637-3098.

  • How can I check the balance of my HELOC?

    The balance of your home equity line of credit (HELOC) can be obtained by logging into your online account or by contacting our Mortgage Servicing Team.

  • How can I estimate my closing costs?

    Closing costs on average are 3 to 6 percent of the loan amount. To estimate your closing costs, use the table below or visit our Calculators page to use the “What will my closing costs be?” calculator.

     

    RB Title Closing Cost ESTIMATESA

    For Seller/Buyer Transaction
      Seller Buyer
    Escrow Fee/Settlement Fee $255 $255
    Recording Fee (estimate) $30 $112
    Owner’s Title Policy (OTP) B -
    Mortgage Title Policy - $100C
    Endorsements (as required) - $25
    Policy Guaranty Fee $3.00 $3.00

     

    For Borrowers Who Refinance
      Seller Buyer
    Escrow Fee/Settlement Fee - $255
    Recording Fee (estimate) - $112
    Mortgage Title Policy - B
    Endorsements (as required) - $25
    Policy Guaranty Fee - $3.00

     

    A Closing cost estimates are subject to change without notice and are provided for reference only.

    B Fee is determined by the Texas Department of Insurance and is approximately 1 percent of the sales price when selling.

    C Fee is $100 if simultaneously issued with OTP. The fee will be approximately 1 percent of loan amount if not simultaneously issued with an OTP.

  • How can I estimate my property taxes?

    If you multiply the value of your property by 2.5 percent, this will give you an estimate of how much you may pay in property taxes each year.

  • How can I figure out if I qualify for a mortgage loan?

    Qualifying for a mortgage is based on your debt-to-income ratio: the amount of money owed vs. the amount of money you make. The top number is determined by the new mortgage payment (including principal, interest, taxes and insurance) divided by your gross monthly income. The bottom number is determined by your new mortgage payment, car payment(s), credit card payments, student loans, child support, etc., (if applicable) divided by your gross monthly income. The ideal number should be between 28 and 36 percent, but should not be more than 43 percent for an individual. Debt-to-income ratios can go higher than mentioned. As a first-time homebuyer, you could put down as little as 3 percent, based on your credit score. A general rule of thumb is the better the credit score, the less money you may need.

  • How do I check my loan status?

    For consumer loans, you can check your loan status by logging into your online account, then selecting “Application Status” from the next menu. You can also call our Consumer Lending Center at 1-800-580-3300, press option 3 twice or visit your nearest branch.

    For a mortgage or business loan, please communicate with your loan officer regarding your loan status.

  • How do I choose an appraiser?

    As the buyer of a property, you do not have to address any appraisal questions. RBFCU will order a property appraisal to assess the true value of your selected property and to protect your interests.

  • How do I finalize my consumer loan?

    Your lending specialist will let you know when your loan is ready to be finalized and what final steps are required. Depending on the type of loan, you may be able to complete all finalization with an electronic signature or at the dealership for auto loans.

  • How do I finalize my mortgage loan?

    To finalize your mortgage, a closing will be scheduled for you to sign all the documents at either a title company or any RBFCU branch. If cash is required for your down payment or closing costs, you must either have the funds wire transferred to RBFCU or in the form of a certified cashier's check in the amount needed, made payable to RBFCU.

  • How do I find out my home's value?

    The estimated value of your home can be found through your county’s tax office through their online website. Upon review of your application, we will determine if an appraisal will be required. If an appraisal is required, we will order this for you.

  • How do I know if my home equity loan is tax deductible?

    You can consult with your tax advisor regarding which purposes may be permissible for tax deductions. Typically, mortgage interest payments are tax deductible, and your advisor will be able to tell you whether your home equity payments also qualify.

  • How do I obtain a Certificate of Eligibility (COE) to apply for a VA loan?

    Fill out VA Form 26-1880 (you can get the form here or from a RB Mortgage representative), contact the VA or one of our representatives can get the form for you.

  • How do I pay off my home equity loan if I sell my home?

    Upon the sale of your home, the proceeds or portion of the proceeds from the sale will be used to pay off the home equity loan.

  • How do I request a payoff amount for my mortgage loan?
    Your mortgage loan processor will typically request a payoff before the closing is set. However, if RBFCU has issues receiving the payoff information, we will contact you.
  • How do I request title service?

    To request RB Title services, you may fax or email us your order, which is usually initiated with the receipt of your earnest money contract or closing instructions from your lender. Our fax number is 210-945-3356 and our email address is rbtc@rbfcu.org.

  • How does RBFCU determine its interest rate?
    Interest rates are based on an applicant's credit history, credit score and loan value. Product rates, which are subject to change, are determined by the RBFCU Volunteer Board of Directors.
  • How does RBFCU use my credit report?
    RBFCU will use your credit report to review your existing payment history and determine the mortgage loan amount based on your outstanding debt. Some mortgage products also use your credit report to determine what your rate will be.
  • How does RBFCU verify my income if I’m self-employed?

    For self-employed individuals, RBFCU will require your complete tax returns for the past two years. Also, we will need to know if any IRS extensions were requested and granted. In most cases, only “net” income will be considered when self-employed.

  • How does the RBFCU Realty rebate program work?

    To be eligible for commission rebate, you must be an RBFCU member, use RBFCU Realty and at least one preferred provider (RB Mortgage, RB Title or RBFCU mortgage). Inform RBFCU Realty of your interest in the program prior to your closing date and execution of contract.

    Buying a home

    If you are buying a home through one of our agents, you will earn a partial rebate on the closing disclosure, based on the commissions that are paid to us by the seller. If the RBFCU Realty agent that represents the buyer in a transaction receives a commission of 3 percent of the purchase price, you will receive a rebate equal to 20 percent of the RBFCU Realty agent’s commission.

    Here’s an example: If the purchase price of your new home is $300,000 and the 3-percent commission received by RBFCU Realty would be $9,000. You would receive 20 percent of that, which is $1,800.

    Selling a home

    If you are selling a home through one of our agents and you are an RBFCU member, RBFCU Realty will charge a discounted commission of 5.4 percent to sell your home. If you are not an RBFCU member, RBFCU Realty will charge a 6-percent commission to sell your home.

    RBFCU Realty program is subject to change without notice. RBFCU Realty LLC is a wholly owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU).

  • How long do I have to accept my mortgage loan offer before the application expires?

    Each application will be valid for 90 days from the date approved. After 90 days, you must reapply for your loan.

  • How long does it take to find out if I am approved for a jumbo loan with RBFCU?

    Upon receiving a completed loan application and any other requested documentation (income/asset verification, etc.), generally, you will have a decision on the loan request within two to three business days.

  • How long does it take to refinance a mortgage loan?

    A refinance on a mortgage loan can take about 45 days to process.

  • How long does it typically take to close on an FHA or VA loan?

    The typical turnaround time to close on an FHA or VA loan is 30 to 45 days, and depends on your specific lending situation.

  • How long does it typically take to get a home equity loan?

    It normally takes 45 days to close on a home equity loan or home equity line of credit (HELOC). RBFCU will do everything we can to close the loan as soon as possible.

  • How long does the appraiser need access to the property?

    Typically 45 minutes. The appraisal time depends on the complexity of the property.

  • How long will it take for an appraisal to come back so I can move forward with the mortgage process?
    A property appraisal can be completed within two to three weeks from the date ordered. However, the more unique the property — for example, if it includes acres of land — the longer it may take. Please know that your RBFCU loan officer is here to help you through the lending process and can answer your questions.
  • How long will it take to complete a mortgage loan?

    Depending on the type of mortgage you have, it can be funded within approximately 35 days for purchases, and around 45 days for refinancing.

  • How long will it take to get an approval on my mortgage loan application?

    Upon receiving a completed loan application, you generally will have a decision on the loan request within 24 to 72 hours based on the type of loan.

  • How long will it take to receive my preapproval?

    A preapproval process will typically take within 24 to 72 hours based on the type of loan.

  • How long will my appraisal process take?
    The total process takes approximately two to three weeks to complete. This depends on the time of year, the type and complexity of the appraisal, where the property is located, and whether any revisions to the report are needed.
  • How long will my mortgage loan offer and interest rate be honored?

    Your mortgage loan is preapproved for a period of 90 days. Your rate is locked in when RBFCU receives either your earnest money contract or an address to the property.

  • How many years do I have to pay off an adjustable-rate mortgage (ARM) loan?
    It depends on the type of ARM you get. Currently, RBFCU offers a 5/5 ARM loan, where your interest rate and payment are locked in for the first five years of your term, then adjust every five years after that.
  • How much are closing costs on an RBFCU mortgage refinance?
    Your closing costs vary based on your loan amount, the term of your loan and your loan type.
  • How much can the seller pay toward my closing costs?

    For a Federal Housing Administration (FHA) loan, a seller can pay up to 6 percent of the loan amount. For a conventional mortgage, a seller can pay from 3 to 9 percent, depending on the amount of your down payment.

  • How much flood insurance do I need?
    If you live in a designated flood zone or you are looking to purchase a home located in a designated flood zone, you will need enough flood insurance to cover all loans against your property.
  • How much homeowners insurance do I need?
    You will need enough homeowners insurance to cover all loans held against your property.
  • How much money can I borrow for my mortgage?

    Qualifying for a mortgage loan is based on your debt-to-income ratio: the amount of money owed vs. the amount of money you make. Your loan amount will depend on your income, the amount of the new payments and current expenses. An individual's overall debt-to-income ratio should not be more than 43 percent. As a first-time homebuyer, you could put down as little as 3 percent based on your credit score. A general rule of thumb is the better the credit score, the less money you may need.

  • How much money do I need for a down payment?
    The amount needed for a down payment depends on the mortgage loan product you select. A down payment can range from as little as 3 percent — offered to first-time homebuyers, based on their credit scores — to as much as 20 percent. A general rule of thumb is the better the credit score, the less money you may need.
  • How often do interest rates change?
    The RBFCU Volunteer Board of Directors evaluates credit union product rates monthly. While product rates don’t often change, economic factors do change, which can have a direct effect on the product rates set by the credit union board.
  • How soon will someone contact me after I’ve submitted my mortgage application?

    Once you submit your mortgage loan application for review, RBFCU will contact you within 24 hours, unless it’s a weekend application.

  • How will I be notified if my mortgage loan application is approved?
    When your application is approved, RBFCU will contact you by phone and leave a voicemail, if available. We will also follow up with an email to your address on file. If we do not have a valid email address for you, RBFCU will mail the required paperwork to your mailing address on file.
  • I am a disabled veteran. What documentation is needed to be exempt from VA funding fees?

    You will need to provide a Certificate of Eligibility (COE) from the Veteran Affairs Department, which will indicate if you are exempt from VA funding fees.

    To obtain a COE, fill out VA Form 26-1880, which you can get online here or from a RB Mortgage representative. If you need assistance, please contact the VA or one of our RB Mortgage representatives.

  • I am in the process of divorcing my spouse and would like to buy a home. What are the requirements?

    Before you can begin the mortgage loan process, you must wait until your divorce is finalized, plus an additional 31 days after a judge has signed your final divorce decree. Then, your lender will require a review of the final decree.

  • I found online listings that appraise my house at a higher cost. Why is there a difference?

    Many times the borrower is aware of what other homes are listed for in the neighborhood, but not the actual final selling price.

  • I’m working with another financial institution. Can RBFCU Appraisal handle my appraisal?

    No. RBFCU will need to order their own appraisal from a list of approved appraisers.

  • I’ve already started work on my home. Is it too late to apply for a home improvement loan?
    Another loan option may better suit your needs. In order to qualify for the home improvement loan, work could be required to cease for up to 30 days. If you are already in process, you may wish to consider a personal loan or home equity loan. 
  • I’ve heard that adjustable-rate mortgage (ARM) loans are risky. Is that true?

    ARM loans offer the opportunity to get into the house of your dreams sooner than you think. At the same time, it is best to understand how an ARM loan works and to ensure it meets your overall financial plans. Call our Mortgage Resource Center at 1-800-580-3300 and speak with a mortgage loan representative.

  • Is there a cost to list my home?

    There are no costs associated with listing your home through an RBFCU Realty real estate agent. You'll receive the benefits of working with an RBFCU Realty agent and will only pay for their services once your property’s sale is completed. Contact an RBFCU Realty agent today to get the process started.

  • Is there a difference in the appraisal process for an FHA/VA loan?

    Yes. For Veterans Affairs (VA) loans, we have to go through the VA portal which then assigns your property to an appraiser. For Federal Housing Administration (FHA) loans, we use a third-party appraisal management company who orders the FHA appraisals for us.

  • Is there a limit on how big my home equity loan can be?

    The maximum amount for a home equity loan will depend on the value of your home and the balance of any other mortgages. The maximum loan to value is 80 percent.

  • Is there a refinance application fee?
    No, RBFCU does not charge an application fee for any loan, but we would collect closing costs based on the type of loan issued.
  • Is there anything I can do to help the appraiser?

    Have a list of improvements and enhancements you have made to the property, including the dates completed.

  • My primary home is not in Texas. Does RBFCU offer mortgage financing for property outside of the state of Texas?

    No, RBFCU only offers mortgage financing for property within the state of Texas at this time.

  • On a 5/5 adjustable-rate mortgage (ARM) loan, how frequently can my interest rate and payment increase?
    An adjustable-rate mortgage (ARM) loan is designed to lock in both your interest rate and payment for a designated term. After the initial term has lapsed, your interest rate and payment change. For example, in a 3/1 ARM loan, your interest rate and payment are locked in for the first three years of your loan, then both will adjust every year following your initial term. On an RBFCU 5/5 ARM loan, your interest rate and payment are locked in for the first five years of your term, then adjust every five years after that.
  • Should I apply for a loan online or in a branch?

    You may apply for a consumer loan or a mortgage loan wherever is most convenient for you. Applying online may be easier because you can ensure you have all the necessary information (paychecks, loan amounts, etc.) to process your loan request, rather than not having all the required materials while applying at the branch. To get started, visit our Loans page or Home Loans page.

    For business loans (excluding business credit cards), call 1-800-580-3300, ext. 53800 to schedule an appointment with a business loan officer to begin the process.

  • Should I buy a preowned home or a new home?

    The choice to buy a preowned home or new home is based on your preferences. Some homebuyers like the idea of moving into a preowned home because many household related things are done or can be changed over a period of time. Others, however, like the idea of selecting their wall color, cabinet style, counter tops, flooring and adding upgrades (like adding a covered porch, etc.) right away.

  • Should I get preapproved before talking to an RBFCU Realty real estate agent?

    Getting preapproved for a mortgage loan before you begin the shopping process can be a great idea. Knowing how much you’re able to spend on your home will help your real estate agent work with you to find the perfect home and perfect area for your purchase. If you’re ready to get preapproved, apply here.

  • Should I lock my interest rate on my mortgage?

    As soon as your mortgage loan carries an associated address, the interest rate is locked with a one-time, float-down option, which gives you the opportunity to lower your locked rate once, should it drop.

  • Should I refinance my mortgage?

    If you're trying to determine whether you should refinance your mortgage, use our mortgage calculators to determine what your monthly savings might be at different rate points. A typical rule of thumb is that if you can reduce your current interest rate by 0.75-1% or higher, then it might make sense to consider refinancing move. If you have questions about whether refinancing your mortgage may benefit you, our loan officers can assist you in reviewing the benefits of refinancing.

  • The property I am interested in purchasing with my land loan is within a flood zone. What does this mean?

    Flood insurance is not required by RBFCU if you are purchasing land only. However, additional insurance coverage could be required by your lender when you choose to build on the property.

  • What are discount points and should I pay for them?
    Discount points are used to "buy down" the standard rate offered. By reducing your rate, you could qualify for a higher loan amount. However, this will only benefit you if you plan to remain in your home for at least 10 years. If you plan to move in the next 10 years, paying for points may not be in your best interest. To find out more, contact RBFCU's Mortgage Resource Center at 1-800-580-3300 to speak with a mortgage lending representative.
  • What are the benefits of refinancing a mortgage?

    Generally, you can refinance a mortgage to obtain a lower rate, which will decrease the amount of finance charges for the remainder of your loan. You can also shorten the original loan term and build home equity much quicker. To see if refinancing is your best option, call RBFCU’s Mortgage Resource Center at 1-800-580-3300 to speak with a mortgage lending representative.

  • What are the benefits of title insurance?
    For lenders, a mortgagee title insurance policy protects the lender from a loss incurred, up to the loan amount, in financing a piece of real estate resulting from an invalid or inferior lien position. A mortgagee title insurance policy allows the lender to originate real estate loans without having to have a real estate attorney review each loan. For the homeowner, an owner's title insurance policy protects the owner from a loss, up to the policy limit, resulting from a future claim against their ownership of the property.
  • What are the costs associated with a VA appraisal vs. an FHA?

    VA appraisal costs are set by the Veterans Affairs Department (VA). Federal Housing Administration (FHA) appraisal costs are set by the market where the home is located. There could be additional charges depending on the type of loan, etc.

  • What are the different types of mortgage loans?

    The most common mortgage loans are conventional, Federal Housing Administration (FHA) and Veterans Affairs (VA) loans.

    Conventional loans are available to all borrowers and are ideal to those with good or excellent credit. This type of loan typically follows conservative guidelines for credit scores, minimum down payments and debt-to-income ratios.

    FHA loans are available to all borrowers but allow for a down payment as low as 3.5 percent of the purchase price. Monthly mortgage insurance is required for all loans with a down payment that is less than 20 percent of the purchase price.

    VA loans are available to military service members, veterans and surviving spouses. Borrowers can receive 100-percent financing and a down payment is not required.

  • What are the requirements to build if I get a land loan?
    RBFCU does not have building requirements associated with our land loans, other than those defined by the subdivision or property owners association where your land is located. 
  • What benefits do I receive by closing my transaction through RB Title?

    When you use RB Title for your closing transaction, you can save both time and money. We offer fast turn-around times for Atascosa, Bexar, Comal, Guadalupe, Hays, Kendall, Medina, Nueces, Travis and Williamson counties. A low settlement/escrow fee, which does not vary based on loan amount or type. No fee for delivery/courier service. No fee for photocopies of legal documents or deed restrictions. No courtesy closing charge when your transaction is closed at any RBFCU branch.

  • What changes the amount of my mortgage closing costs?
    The loan amount, the down payment and whether or not you are escrowing the loan all affect the amount of your closing costs.
  • What do I need to bring to closing?

    Please bring a valid ID and the funds for your down payment to your loan closing. You may provide the down payment funds as a cashier’s check or as a wire transfer from your RBFCU account or from a different financial institution. Your loan closer can tell you how to wire transfer funds for your closing.

  • What documents will I need to apply for a mortgage?

    You may need paystubs for the past 30 days, W2s for the past two years, tax returns for the past two years and financial statements for the past two months. However, the type of mortgage you apply for will determine which documents your loan officer will need.

  • What does a construction loan include?

    RBFCU offers a one-time, construction-to-permanent financing program for primary residences. The construction loan period is generally limited to 12 months and upon property completion, modifies into the permanent loan terms. Construction draws are coordinated with the member and builder based on a predetermined draw schedule for work performed prior to closing the loan. Loans are made directly to the member, not the builder.

  • What does RBFCU take into consideration when determining whether to approve my mortgage application?

    Lenders look at whether you can repay a mortgage loan and will verify your income and check your credit history. Your employer will be contacted to confirm both employment and the term of your employment. Lenders will ask about any down payment and closing costs, will want to know the source of the funds and verify that the funds are available for withdrawal. Finally, lenders will ensure the property you are buying is in good condition and that the estimated sales value is valid.

    TIP: Here’s how you can help yourself: check your credit! You can go to AnnualCreditReport.com and obtain your credit report for free. Once you have it, review it line by line and correct any errors. If you were late making payments, update them and maintain a good payment history. If you have any derogatory items in your credit history, clear them up. Finally, pay down unsecured debt as much as you can.

  • What does the 5/5 mean in my mortgage term?
    The RBFCU 5/5 adjustable-rate mortgage (ARM) loan indicates that your interest rate and payment remain the same for the first five years of your loan and later adjust in five-year increments (5/5) thereafter.
  • What happens if the appraised value of my property is lower than the loan amount?

    Look over your appraisal for any potential errors in the description of your property such as size, quality, condition, energy efficient upgrades, and exterior amenities such as porches, patios, garages, pools, out buildings, etc. Contact your loan officer if you see any significant errors in the report.

    If you are buying a home and the appraisal value is not consistent with the total amount you desire for a loan, you will need to come up with additional funds to make up the difference. Your down payment amount may need to be significantly higher to cover the difference between the two price points.

  • What happens when the appraisal is complete?

    Once your appraisal has been completed, the appraiser will compile a report and send it to your loan processor, who will provide you with a copy. The loan processor will then reach out to you if there are any questions or concerns regarding the report.

  • What if I do not have an email address when I apply for an account or a loan?
    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.
  • What if I don’t have the necessary funds for a big down payment on a home?

    As a first-time homebuyer, you could put down as little as 3 percent based on your credit score. A general rule of thumb is the better the credit score, the less money you may need to put down.

  • What if I get a fixed-rate mortgage and then rates go down? Can I refinance with RBFCU?

    If mortgage rates drop, you may consider refinancing your current mortgage. You may also be able to modify an existing RBFCU mortgage loan for a fee, without submitting a new loan application. To choose the best options, call RBFCU’s Mortgage Resource Center at 1-800-580-3300 to speak with a mortgage lending representative.

  • What is a jumbo loan?

    A jumbo loan exceeds conforming loan limits as established by the Federal National Mortgage Association (FNMA). Currently, loan amounts greater than $424,100 are considered jumbo loans.

  • What is a non-purchasing spouse (NPS)?
    When married in the state of Texas, your spouse must sign all paperwork that involves a primary residence. His or her signature as the non-purchasing spouse serves as an acknowledgment of the loan process, but your spouse does not become a borrower.
  • What is a prelisting appraisal?

    A prelisting appraisal means that a property’s value has already been assessed. However, as your lender of choice, RBFCU will order a new appraisal to ensure your best interests are protected. RBFCU’s lending policy prohibits the practice of using an appraisal ordered by the property’s seller or another financial institution.

  • What is a VA mortgage?
    Administrated by the U.S. Department of Veterans Affairs (VA), a VA loan allows qualified service members, veterans and surviving spouses the opportunity to purchase a home with special financing options.
  • What is an escrow account and how does it work?
    Escrow is an account your lender sets up for you to pay property taxes and homeowners insurance, typically as part of your monthly mortgage payment. Your lender then disburses your taxes and insurance annually, automatically out of your escrow account.
  • What is an FHA mortgage?
    Administrated by the Federal Housing Administration (FHA), a U.S. government agency, an FHA mortgage is designed to provide low down-payment financing. It is a great option to consider if you are trying to finance a home with as little cash down as possible. FHA loans provide homebuying opportunities for individuals with higher debt-to-income ratios.
  • What is included in my mortgage loan closing costs?
    Your closing costs include a loan origination fee, a recording fee, flood determination, attorney fees, underwriting fees, an appraisal, a survey, escrow reserves, homeowners insurance, title fees, a credit report fee and a tax service fee.
  • What is private mortgage insurance (PMI)?

    PMI is required by lenders when you make a down payment of less than 20 percent, to protect the lender from losing money if the property ends up in foreclosure. PMI is also required if you refinance a mortgage loan with less than 20 percent equity. Please note: PMI can be canceled. Your lender must automatically cancel PMI when your outstanding loan balance drops to 78 percent of the home's original value, which can take several years. However, as the borrower, you can speed up the cancellation of PMI by keeping track of your payments. Once your loan balance reaches 80 percent of the home's original value, you may ask the lender to discontinue the PMI premiums.

  • What is the best loan term for me?
    Generally, the best loan term is the one that gives you an affordable monthly payment, while keeping your annual percentage rate (APR) as low as possible. This way, you can pay more toward the principal balance of a loan — decreasing the amount owed — instead of more to its interest.
  • What is the conforming loan limit?

    A conforming loan is any loan amount less than or equal to $424,100.

  • What is the difference between a conventional mortgage and an FHA mortgage?

    While there may be different down payment requirements, the major difference between a conventional and a Federal Housing Administration (FHA) mortgage loan is that the FHA loan follows federal guidelines that a financial institution must follow. Click here to read more about the mortgage products that RBFCU offers.

  • What is the difference between title search and title commitment?

    Though each looks for ownership status, judgments and property tax situations, a title commitment becomes a title insurance policy when the loan closes. A title search does not.

  • What is title insurance?
    Title insurance is an insurance policy that covers the insured party against losses, up to the policy amount, resulting from disputes over the rightful ownership of a piece of real estate property. No title company can guarantee that a purchaser of real estate property is the owner of the property. The title company reviews all recorded documents related to the property and makes a judgment related to the ownership of the property. If they feel comfortable that you should be the owner of the property, the title company will issue a policy covering you against loss if for any reason you are not the proper owner of the property.
  • What type of information do I need to complete a mortgage loan application?

    First, you must submit the application. You can apply online here. Once your application has been submitted, RBFCU will need to verify your income using records like your W-2s, tax returns, paystubs and Social Security or pension reward letters. When you are purchasing a home, RBFCU will need the earnest money contract before we can proceed.

  • What type of mortgage is right for me?

    RBFCU offers a variety of mortgage loans to serve most financial goals. To determine the best mortgage loan option for you and your family, call our Mortgage Resource Center at 1-800-580-3300 and speak with a mortgage lending representative.

  • What type of property can I finance?

    You may finance or refinance a primary residence, a rental, a second home or land.

  • What will my mortgage closing costs be?

    Your mortgage loan closing costs depend on your loan amount, your down payment and whether or not you’ll escrow your loan. If you have any questions, please feel free to call RBFCU’s Mortgage Resource Center at 1-800-580-3300 and a mortgage lending representative will help you.

  • What’s the difference between Title Insurance (Mortgagee Title) and Owner’s Title Insurance?

    Mortgagee Title Insurance is taken in the loan amount and protects the lender. It is important to note the policy is only good on a specific loan. If you refinance, pay off or obtain a new loan, a new policy is required. An Owner's Title Insurance policy is purchased at the time a property is purchased and protects you, the buyer. This insurance policy remains in effect until you sell the property.

  • What’s the largest piece of land I can buy with a land loan?

    RBFCU does not have a limit on the acreage or size of the property. However, other factors (use of property, loan to value, etc. ) will determine if a land loan is possible.

  • When can I use RB Title?

    There are several ways to use RB Title. When selling property through a real estate agent, instruct the agent to use RB Title as your closing agent. When selling a property on your own, include RB Title as the closing agent on your contract. When purchasing property, the seller normally chooses the title company to use, but it is still an item you can negotiate with the seller. Inform the seller and real estate agent of RB Title's low fees and settlement services. When refinancing your property, instruct your mortgage lender to use RB Title and ask them to fax their closing instructions to us. When building a home instruct your builder and lender, if applicable, to use RB Title as your closing agent. For more information, call us at 1-800-580-3300, ext. 53370. The RB Title fax number is 210-945-3356. You may also email us at rbtc@rbfcu.org.

  • When do I make my first mortgage payment?

    While this may depend on what time of month you close on your mortgage loan, your first payment is due one full month after the last day of the month you closed. For example, if you closed on March 15 or March 31, you first payment is due May 1.

  • When should I refinance my mortgage?

    The decision to refinance a loan can include a variety of factors. Ask yourself how long you plan to stay in the home, and whether or not any associated closing costs will be affordable. Typically, if the closing costs are high, there should be a 1 to 2 percent reduction in the interest rate. However, if the closing costs are minimal, 0.5 percent may still be worth refinancing.

  • Where and how can I make my mortgage payment?

    Your mortgage payment should be made payable to RBFCU. You can make your payment from your online banking account, at any RBFCU branch or mail it to RBFCU, P.O. Box 2097, Universal City, Texas 78148-2097. When mailing your payment, please include your mortgage loan number to receive proper credit.

  • Which loan type is better: a fixed-rate mortgage loan or an adjustable-rate mortgage (ARM) loan?

    The choice depends on your financial goals. A fixed-rate mortgage offers the security of an interest rate that does not fluctuate during the life of your loan. So when interest rates are low, many prefer a fixed-rate mortgage. When interest rates are high, an ARM can offer the benefit of receiving a lower rate, which may help you qualify for a larger loan.

  • Who do I contact if I’m having trouble paying my mortgage?

    If you’re having trouble making your mortgage payments, please call RBFCU’s collections team at 1-800-580-3300, and someone will explain your options.

  • Why is an appraisal of my property needed?

    An appraisal allows the lender to determine how much your property is worth, and how much they can lend against it.

  • Why is my appraisal lower or higher than expected?

    Appraisal values can fluctuate depending on comparable home prices in the area, home improvements, etc. However, if your appraisal value is significantly different than expected, you may want to communicate with your loan officer and your real estate agent regarding the discrepancy.

  • Will I receive a coupon book for my mortgage payments?
    No, RBFCU has discontinued the use of coupons books for mortgage loans. Your mortgage payment is due the first day of each month. For those months where the first day of the month falls on a Sunday or holiday, please ensure your payment is made or mailed prior to your due date to avoid any late fees.
  • Will my mortgage be sold?
    Some of our mortgage products are sold, but RBFCU retains the servicing of your loan. As a result, you will not see any difference in our service to you.
  • Will renovations affect the value of the home and be reflected in my appraisal?

    It’s always a good idea to provide the appraiser with information on any renovations or other work you have completed to update your home. It also will depend on the type of upgrades and how they are accepted in the subject’s neighborhood.

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Business Solutions

FAQ FAQs

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Investments

FAQ FAQs

  • Are my funds with RBFCU Investments Group insured by the National Credit Union Administration (NCUA)?

    No, funds invested through RBFCU Investments Group are not insured by NCUA. Depending on the type of investments within a personal portfolio, your funds may be insured by other agencies.

  • Are there any fees for my consultation with RBFCU Investments Group?

    Your initial consultation meeting with an RBFCU Investments Group financial advisor is at no-cost, no-obligation. Should you later decide to move forward with a financial advisor’s investment recommendation, any cost and/or fees would be disclosed at that time. RBFCU Investments Group offers services to both RBFCU members and non-members.

  • Are there fees to use your Wealth Management service?
    You can schedule an initial consultation with a member of our Wealth Management group at no cost and no obligation to you.

    In the future, management costs may apply depending on the Wealth Management services you choose. 
  • Are your RBFCU Investments Group professionals certified?

    Our financial advisors are experienced professionals with many years of work in the retirement and investment fields. The majority of our advisors are Certified Retirement Planning Counselors (CRPC), and several of them have additional certifications and experience in specific areas like teacher retirement, insurance services and tax planning.

  • Can an RBFCU Investments Group financial advisor help me with creating a household budget?

    While RBFCU Investments Group doesn’t offer personal household budgeting, RBFCU regularly offers a seminar called Credit When Credit is Due, a class covering budgeting, lending, credit reports and investment options. Check our Seminars page for upcoming financial education programs.

  • Can I access my RBFCU Investments Group account through rbfcu.org?

    Yes, a snapshot of your RBFCU Investments Group account is available through RBFCU online banking. To view this summary, log into your online banking account, then choose the “Investments” tab. If you’re using the RBFCU Mobile app, you can choose the “Investments” button on the main menu.

    If it’s your first time to access this information, you’ll need to set up your access credentials. This page provides a summary of your account only. If you wish to make changes to different investment services you have with RBFCU Investments Group, you’ll need to log into your CUNA Brokerage Services Inc account or contact your RBFCU Investments Group financial advisor.

  • Can I choose my RBFCU Investments Group financial advisor?

    Specific RBFCU Investments Group financial advisors are available in certain areas, so your advisor may be dependent on where you live or the branch that is most convenient for you.

    If you are seeking an advisor with specific expertise (like teacher retirement), please let us know and we can connect you with resources to manage those aspects of your financial portfolio.

  • Can I meet with an RBFCU Investments Group financial advisor after-hours?

    Typically, advisors are available to meet during the hours that our branch locations are open. If you have specific needs regarding your meeting times, please schedule an appointment and add your availability in the comments.

  • Can I meet with an RBFCU Investments Group financial advisor at my local branch?

    Each RBFCU Investments Group financial advisor serves a specific area and these advisors are available to meet with you and assist with your financial needs and planning. If you are ready to meet with an investment professional, schedule an appointment and indicate your area or branch.

  • Do you offer Roadside Assistance?

    Yes. Roadside Assistance can be purchased through RBFCU Investments Group. Click here for more information.

    RBFCU Investments Group LLC is a wholly owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through MEMBERS Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CBSI is a registered broker-dealer in all fifty states of the United States of America.

  • Does your Wealth Management group offer legal services?

    Trust services are available through an affiliate program. If you are interested in establishing a trust, please indicate in the comments when scheduling your appointment with your RBFCU Investments Group financial advisor.

  • How long will it take for an RBFCU Investments Group representative to contact me?

    Once a request has been made to meet with an RBFCU Investments Group financial advisor, we will contact you within two business days to schedule an initial meeting and learn more about your goals.

  • I received a letter from a partner of RBFCU Investments Group. Should I trust it?

    RBFCU Investments Group has partnered with various companies to offer you a broad array of products and services to enhance your life. If you are unsure about the validity of a letter you received, please contact us at 1-888-294-0202 prior to taking action.

  • Is RBFCU Investments Group part of RBFCU?

    RBFCU Investments Group LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Our financial advisors are RBFCU employees.

    Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Trust services available through MEMBERS Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CBSI is a registered broker-dealer in all fifty states of the United States of America. Our financial advisors are RBFCU employees.

  • What financial planning services does RBFCU Investments Group offer?

    RBFCU Investments Group offers a wide variety of investment planning services, including:

    • Retirement planning
    • Comprehensive financial guidance
    • Estate planning
    • Financial and insurance planning
    • Wealth management
    • Charitable giving strategies
    • Education funding
    • Long term care insurance
    • Tax-advantaged investment planning
    • Wealth preservation
  • What’s the difference between an RBFCU Investments Group IRA and an RBFCU IRA?

    RBFCU Investments Group IRAs are invested in various product types including stocks, bonds, mutual funds and annuities. While an RBFCU Investments Group IRA offers you more potential for growth, it also carries some risk as products tied to the stock market can constantly change.

    RBFCU IRAs are limited to the credit union’s products including IRA savings and IRA certificates. However, RBFCU IRAs are insured separately up to $250,000 from other deposit accounts by the National Credit Union Administration (NCUA). RBFCU Investments Group IRAs are not insured by the NCUA.

  • Who do your RBFCU Investments Group financial advisors work for?

    Our advisors are part of the RBFCU employee team. They are committed to the credit union’s mission of helping you improve your economic well-being and quality of life. Because of this partnership, they look at your finances from a holistic perspective and seek to find options that fit your needs, rather than just looking for products that provide them the best commission.

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Insurance

FAQ FAQs

  • Do I need commercial auto insurance?

    If a vehicle is used in tasks related to the operator’s occupation, profession or business (other than commuting), a commercial policy is necessary.

  • Do you pull my credit report to provide my insurance coverage quote?

    We do a soft credit pull that collects information without impacting your credit score. We then use information like your payment history to provide a quote.

  • Does my auto insurance cover me when I rent a car?

    If you carry physical damage coverage on any of your own vehicles, you may have coverage that extends to your rental car. If you only carry liability coverage on your personal auto policy, there would be no physical damage coverage provided to a rental car. You will need to check your vehicle’s insurance policy to see what your coverage is.

  • Does my credit score affect my insurance premium?

    Yes, but insurance premiums are affected by a number of factors, including credit score, age, claims history and others.

  • Does RBFCU Insurance Agency insure property outside Texas?

    No, not at this time.

  • How do I determine if I need full coverage or liability coverage on my vehicle?

    If your vehicle is financed, the finance company will require what is known as full coverage. This includes bodily injury, property damage, collision and comprehensive damage on your vehicle.

  • How do I submit an auto insurance claim?

    Call RBFCU Insurance Agency at 1-888-564-2999. RBFCU Insurance Agency’s policy declaration page will have your insurance company’s claim number, you will be asked to supply information and documentation about the accident.

  • How long does it take to get my insurance quote?

    RBFCU Insurance Agency will do its best to provide a same-day quote if all required information is provided.

  • How much homeowners insurance do I need?
    You will need enough homeowners insurance to cover all loans held against your property.
  • What auto insurance coverage is required in Texas?

    The current minimum liability limits are $30,000 for each injured person, up to a total of $60,000 per accident, and $25,000 for property damage per accident. This basic coverage is called 30/60/25 coverage. Statistically, RBFCU Insurance Agency finds this coverage to be inadequate in the event of an accident or injury resulting from an accident.

  • What information will I need to provide for an insurance quote?

    The following personal information is needed:

    • Names of the people to be insured
    • Date(s) of birth
    • Social Security numbers and driver license numbers of all members of household
    • Address
    • Information about your vehicle(s): Year, make, model, vehicle identification number(s) (VIN)
    • Driving history: How many miles you drive per year, details on moving violations and accidents and type of coverage you’re interested in.
  • What types of incidents does homeowners insurance cover?

    A standard homeowners policy generally protects your home and your personal property from damage caused by:

    • Fires or lightning
    • Windstorms (including hurricanes and tornadoes) or hail
    • Explosions
    • Riots or civil commotions
    • Aircrafts
    • Vehicles
    • Smoke
    • Theft or vandalism (sometimes called malicious mischief)
    • Falling objects
    • Weight of ice, snow or sleet
    • Freezing of plumbing, heating, air conditioning or other household systems

    It is best to contact RBFCU Insurance Agency to determine what specific coverage your home will need.

  • Who needs a business owner's policy (BOP)?

    All small businesses such as retail stores, restaurants, and independent contractors typically need a BOP to safeguard against unexpected financial losses beyond general liability claims. BOP protects your small business.

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