Investments Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our investments products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Investment Strategies | Investment Professionals | Wealth Management | Trust Services | Back to all FAQs

 

INVESTMENT STRATEGIES

  • Are my funds with RBFCU Investments Group insured by the National Credit Union Administration (NCUA)?
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    No, funds invested through RBFCU Investments Group are not insured by NCUA. Depending on the type of investments within a personal portfolio, your funds may be insured by other agencies.

  • Are there any fees for my consultation with RBFCU Investments Group?
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    Your initial consultation meeting with an RBFCU Investments Group financial professional is at no-cost, no-obligation. Should you later decide to move forward with a financial professional’s investment recommendation, any cost and/or fees would be disclosed at that time. RBFCU Investments Group offers services to both RBFCU members and non-members.

  • Can I access my RBFCU Investments Group account online?
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    To view your RBFCU Investment Group accounts:
    1. Sign in to your Online Banking account.
    2. Under the “View Accounts” tab, click on the account under the “Investments” section.

    This page provides a summary of your account only. If you wish to make changes to different investment services you have set up with RBFCU Investments Group, you’ll need to sign in to your CUNA Brokerage Services, Inc. account or contact your RBFCU Investments Group financial professional.

  • I received a letter from a partner of RBFCU Investments Group. Should I trust it?
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    RBFCU Investments Group has partnered with various companies to offer you a broad array of products and services to enhance your life. If you are unsure about the validity of a letter you received, please contact us at 1-888-294-0202 prior to taking action.

  • Is an RBFCU Money Market an investment product? Can it lose value?
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    An RBFCU Money Market account is not an investment product, nor will your funds be publicly traded. Your account is federally insured up to certain limits by the NCUA and will not lose value.

  • Is RBFCU Investments Group part of RBFCU?
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    RBFCU Investments Group LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Financial professionals are RBFCU employees.

    RBFCU Investments Group Professionals are registered representatives of CUNA Brokerage Services, Inc.

    Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment professional. CBSI is under contract with the financial institution to make securities available to members. Trust services available through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CBSI is a registered broker-dealer in all fifty states of the United States of America.

  • What financial planning services does RBFCU Investments Group offer?
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    RBFCU Investments Group offers a wide variety of investment planning services, including:

    • Retirement planning
    • Comprehensive financial guidance
    • Estate conservation
    • Financial and insurance planning
    • Wealth management
    • Charitable giving strategies
    • Education funding
    • Long-term care insurance
    • Tax-advantaged investment planning
    • Wealth preservation
  • What's the difference between an RBFCU Investments Group IRA and an RBFCU IRA?
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    RBFCU Investments Group IRAs are invested in various product types including stocks, bonds, mutual funds and annuities. While an RBFCU Investments Group IRA may offer you more potential for growth, it also carries some risk as products tied to the stock market can constantly change.

    RBFCU IRAs are limited to the credit union’s products including IRA savings and IRA certificates. However, RBFCU IRAs are insured separately up to $250,000 from other deposit accounts by the National Credit Union Administration (NCUA). RBFCU Investments Group IRAs are not insured by the NCUA.

 

INVESTMENT PROFESSIONALS

  • Are there fees to meet with a professional?
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    You can schedule an initial consultation with a professional at no cost and no obligation to you.

  • Are your RBFCU Investments Group professionals certified?
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    Our financial professionals are experienced professionals with many years of work in the retirement and investment fields. The majority of our professionals are Certified Retirement Planning Counselors (CRPC), and several of them have additional certifications and experience in specific areas like teacher retirement, insurance services and tax planning.

  • Can an RBFCU Investments Group financial professional help me with creating a household budget?
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    While RBFCU Investments Group doesn't offer personal household budgeting, RBFCU has partnered with GreenPath, a non-profit company that equips people with knowledge and tools to lead financially healthy lives.

  • Can I choose my RBFCU Investments Group financial professional?
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    Specific RBFCU Investments Group financial professionals are available in certain areas, so your professional may be dependent on where you live or the branch that is most convenient for you.

    If you are seeking a professional with specific expertise (like teacher retirement), please let us know and we can connect you with resources to manage those aspects of your financial portfolio.

  • Can I meet with an RBFCU Investments Group financial professional after-hours?
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    Typically, professionals are available to meet during the hours that our branch locations are open. 

  • Can I meet with an RBFCU Investments Group financial professional at my local branch?
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    Each RBFCU Investments Group financial professional serves a specific area, and these professionals are available to meet with you and assist with your financial needs and planning.

  • How long will it take for an RBFCU Investments Group representative to contact me?
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    Once a request has been made to meet with an RBFCU Investments Group financial professional, we will contact you within two business days to schedule an initial meeting and learn more about your goals.

  • How many years of experience do the professionals have?
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    Our team experience professionals have more than 50 years combined experience in the financial planning industry. 
  • Who do your RBFCU Investments Group financial professionals work for?
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    Our professionals are part of the RBFCU employee team. They are committed to the credit union’s mission of helping you improve your economic well-being and quality of life. Because of this partnership, they look at your finances from a holistic perspective and seek to find options that fit your needs, rather than just looking for products that provide them the best commission.

 

WEALTH MANAGEMENT

  • Are there fees to use your Wealth Management service?
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    You can schedule an initial consultation with a member of our Wealth Management group at no cost and no obligation to you.

    In the future, management costs may apply depending on the Wealth Management services you choose. 
  • Can I meet with an RBFCU Wealth Management Professional at my local branch?
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    Each RBFCU Investments Group financial professional serves a specific area, and are available to meet with you and assist with your financial needs and planning. If you are ready to meet with an investment professional, schedule an appointment and indicate your preferred branch.

  • Does your Wealth Management group offer legal services?
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    Trust services are available through an affiliate program. If you are interested in establishing a trust, please specify when scheduling your Trust Services appointment.

 

TRUST SERVICES

  • What are the duties of the trustee?
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    The trustee of the trust is a fiduciary, someone who owes a special duty of loyalty to the beneficiaries. The trustee must act in the best interests of the beneficiaries at all times. For example, the trustee must preserve, protect and invest the trust assets for the benefit of the beneficiaries. The trustee must also keep complete and accurate records, exercise reasonable care and skill when managing the trust, prudently invest the trust assets, and avoid mixing trust assets with any other assets, especially his or her own. A trustee lacking specialized knowledge can hire professionals such as attorneys, accountants, brokers, and bankers if it is wise to do so. However, the trustee can’t merely delegate responsibilities to someone else.

    Although many of the trustee’s duties are established by state law, others are defined by the trust document. If you are the trust grantor, you can help determine some of these duties when you set up the trust.

  • What is the difference between a living will and a living trust?
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    These two very important estate planning devices are quite different from each other but serve similar purposes.

    A living will lets you manage your health care decisions in case you become incapacitated. It is a legal document that becomes effective if you become so ill or injured that you can’t make responsible health care decisions for yourself. It lets you approve or decline certain types of medical care in advance. A living trust lets you manage your property in case you become incapacitated. It is a revocable trust you create while you are living. You name yourself as trustee and someone else as a successor trustee who automatically steps in to continue managing the property for you if you become incapacitated.

  • Who should I name as the trustee?
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    A trustee is an institution or person who is the legal owner of the property held by the trust and who is responsible for using the trust property for the benefit of the trust beneficiaries according to the terms of the trust document. The trustee can be held personally liable if those duties are breached.

    You may select one trustee or multiple trustees, depending on your needs. Who you name as trustee will depend on the type of trust you establish and your individual needs and goals.

    Generally, you want the trustee to be capable of administering the trust according to the terms of the trust document. In addition to the willingness to serve as the trustee, the person or institution selected may need to have investment experience and good record-keeping abilities. You may also want a trustee who relates well with the beneficiaries and is sensitive and flexible regarding their changing needs.

RBFCU Investments Group LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU).

RBFCU Investments Group Professionals are registered representatives of CUNA Brokerage Services, Inc. Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA / SIPC, a registered broker/dealer and investment professional. CBSI is under contract with the financial institution to make securities available to members. For more information about CUNA Brokerage Services, Inc., please visit cunabrokerage.com.

Trust services available through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency.

Not NCUA/NCUSIF/FDIC insured, May Lose Value, No financial institution guarantee. Not a deposit of any financial institution. CUNA Brokerage Services, Inc., is a registered broker/dealer in all fifty states of the United States of America. FR-3317405.1-1120-1222