Investments Frequently Asked Questions
Your questions, answered
We’ve collected some of the most frequently asked questions about our investments products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.
Are my investments insured by the National Credit Union Administration (NCUA)?
No, investments are not insured by NCUA. Depending on the type of investments within a personal portfolio, they may be insured by other agencies.
Are there any fees for my consultation with RBFCU Investments Group?
Your initial consultation meeting with an RBFCU Investments Group financial advisor is at no cost, no obligation. Should you later decide to move forward with a financial advisor’s investment recommendation, any cost and/or fees would be disclosed at that time. RBFCU Investments Group offers services to both RBFCU members and non-members.
Can I access my investment account online?
To view your investment accounts:
- Sign in to your Online Banking account.
- Under the “View Accounts” tab, click on the account under the “Investments” section.
This page provides a summary of your account only. If you wish to make changes to different investment services, contact your RBFCU Investments Group financial advisor.
You can also use the secure site on ameriprise.com. It allows you to check balances, access online statements and e-Delivery, pay bills, communicate securely with your advisor and more.
I received a letter from a partner of RBFCU Services. Should I trust it?
RBFCU Services and RBFCU Insurance Agency have partnered with various companies to offer you a broad array of products and services to enhance your life. If you are unsure about the validity of a letter you received, please contact RBFCU Services at 1-888-294-0202 or RBFCU Insurance Agency at 1-888-564-2999 prior to taking action.
Is an RBFCU Money Market an investment product? Can it lose value?
An RBFCU Money Market account is not an investment product, nor will your funds be publicly traded. Your account is federally insured up to certain limits by the NCUA and will not lose value.
Is RBFCU Investments Group part of RBFCU?
RBFCU Investments Group LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU).
RBFCU Investments Group financial advisors are registered representatives of Ameriprise Financial Services, LLC and employees of RBFCU.
RBFCU offers an investment services program through Ameriprise Financial Institutions Group, a channel of Ameriprise Financial Services, LLC.
Through our relationship with Ameriprise, you will have access to wide-ranging advice — from point-in-time investment recommendations and asset allocation strategies, to a comprehensive financial planning approach that covers key aspects of your financial life — to help you meet your goals. And, your financial advisor can provide access to a broad array of solutions to meet your specific needs, including investments, insurance and annuities, and much more.
Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.
What financial planning services does RBFCU Investments Group offer?
RBFCU Investments Group offers a wide variety of investment planning services, including:
- Retirement planning
- Comprehensive financial guidance
- Estate planning strategies
- Wealth management
- Charitable giving strategies
- Education funding
- Long-term care insurance
- Tax-advantaged investment planning
- Wealth preservation
What's the difference between an IRA offered by RBFCU Investments Group and an IRA offered by RBFCU?
RBFCU Investments Group financial advisors offer IRAs through Ameriprise Financial. Your financial advisor can help you choose investment solutions from a variety of managed accounts, mutual funds, annuities and stocks.
RBFCU offers IRAs. A credit union employee in the IRA department can help you choose if you should deposit your money in an IRA savings account or an IRA certificate of deposit. The IRAs offered by RBFCU are insured separately up to $250,000 from other deposit accounts by the National Credit Union Administration (NCUA). IRAs offered by RBFCU Investments Group are not insured by the NCUA.
Are there fees to meet with a financial advisor?
You can schedule an initial consultation with a financial advisor at no cost and no obligation to you.
Can an RBFCU Investments Group financial advisor help me with creating a household budget?
While RBFCU Investments Group doesn’t offer personal household budgeting, RBFCU has partnered with GreenPath, a non-profit company that equips people with knowledge and tools to lead financially healthy lives.
Can I choose my RBFCU Investments Group financial advisor?
Specific RBFCU Investments Group financial advisors are available in certain areas, so your advisor may be dependent on where you live or the branch that is most convenient for you.
If you are seeking a financial advisor with a specific focus (like teacher retirement), please let us know and we can connect you with resources to manage those aspects of your financial portfolio.
Can I meet with an RBFCU Investments Group financial advisor after-hours?
Typically, financial advisors are available to meet during the hours that our branch locations are open.
However, at any time, from any device, you can access your investments and accounts, track your progress toward your goals. and share information with your advisor, safely and securely.
Can I meet with an RBFCU Investments Group financial advisor at my local branch?
Each RBFCU Investments Group financial advisor serves a specific area and is available to meet with you and assist with your financial needs and planning.
Do the RBFCU Investments Group financial advisors have investment industry certifications?
Our financial advisors are experienced professionals with many years of work in the retirement and investment fields. The majority of our professionals are Certified Retirement Planning Counselors (CRPC), and several of them have additional certifications and experience in specific areas like teacher retirement, insurance services and tax planning strategies.
How long will it take for an RBFCU Investments Group financial advisor to contact me?
Once a request has been made to meet with an RBFCU Investments Group financial advisor, we will contact you within two business days to schedule an initial meeting and learn more about your goals.
How many years of experience do the financial advisors have?
Our financial advisors have more than 50 years of combined experience in the financial services industry.
Who do your RBFCU Investments Group financial advisors work for?
RBFCU Investments Group financial advisors are registered representatives of Ameriprise Financial and employees of RBFCU. They are committed to the credit union's mission of helping you improve your economic well-being and quality of life.
Are there fees to use your Wealth Management service?
You can schedule an initial consultation with an RBFCU Wealth Management financial advisor at no cost and no obligation to you.
In the future, management costs may apply depending on the Wealth Management services you choose.
Can I meet with an RBFCU Wealth Management Advisor at my local branch?
Each RBFCU Wealth Management financial advisor serves a specific area, and is available to meet with you and assist with your financial needs and planning. If you are ready to meet with a financial advisor, schedule an appointment and indicate your preferred branch.
Does your Wealth Management group offer legal services?
Trust services are available through an affiliate program. If you are interested in establishing a trust, please specify when scheduling your Trust Services appointment.
What are the duties of the trustee?
The trustee of the trust is a fiduciary, someone who owes a special duty of loyalty to the beneficiaries. The trustee must act in the best interests of the beneficiaries at all times. For example, the trustee must preserve, protect and invest the trust assets for the benefit of the beneficiaries. The trustee must also keep complete and accurate records, exercise reasonable care and skill when managing the trust, prudently invest the trust assets, and avoid mixing trust assets with any other assets, especially his or her own. A trustee lacking specialized knowledge can hire professionals such as attorneys, accountants, brokers, and bankers if it is wise to do so. However, the trustee can’t merely delegate responsibilities to someone else.
Although many of the trustee’s duties are established by state law, others are defined by the trust document. If you are the trust grantor, you can help determine some of these duties when you set up the trust.
What is the difference between a living will and a living trust?
These two very important estate planning devices are quite different from each other but serve similar purposes.
A living will lets you manage your health care decisions in case you become incapacitated. It is a legal document that becomes effective if you become so ill or injured that you can’t make responsible health care decisions for yourself. It lets you approve or decline certain types of medical care in advance. A living trust lets you manage your property in case you become incapacitated. It is a revocable trust you create while you are living. You name yourself as trustee and someone else as a successor trustee who automatically steps in to continue managing the property for you if you become incapacitated.
Who should I name as the trustee?
A trustee is an institution or person who is the legal owner of the property held by the trust and who is responsible for using the trust property for the benefit of the trust beneficiaries according to the terms of the trust document. The trustee can be held personally liable if those duties are breached.
You may select one trustee or multiple trustees, depending on your needs. Who you name as trustee will depend on the type of trust you establish and your individual needs and goals.
Generally, you want the trustee to be capable of administering the trust according to the terms of the trust document. In addition to the willingness to serve as the trustee, the person or institution selected may need to have investment experience and good record-keeping abilities. You may also want a trustee who relates well with the beneficiaries and is sensitive and flexible regarding their changing needs.
Investment products are not federally or NCUA-insured, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.
Ameriprise Financial is not affiliated with the financial institution.
Ameriprise Financial is not affiliated with GreenPath.
Ameriprise Financial and Members Trust Company are not affiliated.
RBFCU Investments Group is a financial advisory practice of Ameriprise Financial Services, LLC.
RBFCU Wealth Management, a financial advisory practice of Ameriprise Financial Services, LLC, is a division of RBFCU Investments Group LLC.
The initial consultation provides an overview of financial planning concepts. You will not receive written analysis and/or recommendations.
Ameriprise Financial, Inc. and its affiliates do not offer tax or legal advice. Consumers should consult with their tax advisor or attorney regarding their specific situation.
Investment advisory products and services are made available through Ameriprise Financial Services, LLC, a registered investment adviser.