What is Phishing?

How to Recognize It and Protect Yourself

Learn how to spot a phishing attack, and the four steps the FTC recommends to protect yourself.

Report fraudulent RBFCU messages

Forward suspicious emails and text message screenshots to abuse@rbfcu.org.

How to report fraud to RBFCU

Report suspicious calls, emails and text messages, and get help with your accounts.

Three Common Fraudster Tactics


Fraudsters are skillful at creating unsolicited text messages, emails or links to websites that appear realistic, but they are fake and threaten the security of your accounts if you engage with them.


Fraudsters like to create a sense of urgency or scarcity, so you’ll be less likely to think before you act.


Scammers often pose as authority figures in an attempt to make demands without being questioned. They might even identify themselves as RBFCU employees.

Fraud in the News

If you believe you have been a victim of fraud, click here to report it.

RBFCU will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions, multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes (OTP), or other personal information, like account, credit card, debit card or Social Security numbers.

If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to abuse@rbfcu.org, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance. Additionally, members should monitor their accounts regularly and report any suspicious transactions.