Security & Fraud Center

Three Common Fraudster Tactics


Fraudsters are skillful at creating unsolicited text messages, emails or links to websites that appear realistic, but they are fake and threaten the security of your accounts if you engage with them.


Fraudsters like to create a sense of urgency or scarcity, so you’ll be less likely to think before you act.


Scammers often pose as authority figures in an attempt to make demands without being questioned. They might even identify themselves as RBFCU employees.

Fraud in the News

If you believe you have been a victim of fraud, click here to report it.

RBFCU and RBFCU employees will never initiate a phone call, email or text message to anyone — members or non-members — asking for your sign-in information, including usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes (OTP), or other personal information, like account, credit card, debit card or Social Security numbers. Also, RBFCU employees will never need to sign in to your Online Banking account on your behalf. If someone contacts you claiming to be an RBFCU employee and asks you to approve a sign-in request for them, do not respond.

If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to, then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at 210-945-3300 for assistance. Additionally, members should monitor their accounts regularly and report any suspicious transactions.