Account Alerts

You can turn Alerts on and off on the Set Alerts page in your Online Banking account.

To manage Alerts in the RBFCU Mobile app:

1. Sign in to the RBFCU Mobile app.
2. Select the profile icon in the upper-right corner.
3. Select “Set Alerts.”
4. Select the type of Alert you’d like to manage from “Account & Loan Alerts,” “Card Alerts” or “Other Alerts.”
5. Choose an account and follow the prompts to set your Alert preferences.

Please note: These settings are for managing optional Alerts only, such as those notifying you of transactions made on your RBFCU accounts by type or amount. Other Alerts, such as those notifying you of a sign-in attempt by an unrecognized device or the opening of a new account in your name, are mandatory security Alerts that cannot be disabled.

You can update your contact information in your Online Banking account or in the RBFCU Mobile app:

1. Sign in and select the “My Profile” icon in the top-right corner.
2. Select “Profile Settings.”
3. Select “Contact Settings,” and follow the prompts to update your email address, phone number or mailing address.

Alerts are a free service provided by RBFCU. We will not charge you for Alerts and you can set up as many as you wish. However, if you choose mobile/text Alerts, you may be charged additional fees by your mobile service provider.

You may have opted out of text messages from RBFCU at some point. To opt in to RBFCU text messages, text START to 968772 and 839872. You’ll receive a confirmation letting you know you’ve successfully subscribed to RBFCU text messages.

No. The RBFCU Mobile app uses push notifications to alert you regarding sign-in attempts from an unrecognized device, to update you on the status of loan applications, and for activity in the STAR program.

Account Alerts — those that notify you to transactions made on your RBFCU accounts by type and amount — are sent via email and text message. Visit the “Set Alerts” page in your Online Banking account to manage your Alerts.

To manage Alerts in the RBFCU Mobile app:

1. Sign in to the app.
2. Select the profile icon in the upper-right corner.
3. Select “Set Alerts.”
4. Select the type of Alert you’d like to manage from “Account & Loan Alerts,” “Card Alerts” or “Other Alerts.”
5. Choose an account and follow the prompts to set your Alert preferences.

You may have push notifications for the RBFCU Mobile app disabled on your device. Follow the directions below to enable push notifications from the RBFCU app.

For Apple users:

1. From the Home screen, open the Settings app on your device.
2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
3. Tap “Notifications.”
4. Toggle “Allow Notifications” to on and set your preferences.

For Android users:

1. From the Home screen, swipe up to access “All Apps.”
2. Find and open the Settings app.
3. Tap “Apps.”
4. Choose the RBFCU Mobile app (listed as “RBFCU”) from the list.
5. Tap “Notifications.”
6. Toggle “Show Notifications” to on and set your preferences.

Please note: Currently the RBFCU Mobile app uses push notifications to alert you regarding sign-in attempts from an unrecognized device, to update you on the status of loan applications, and for activity in the STAR program.

Sign-in Alerts are a security feature that’s automatically included with Online Banking. No action is required on your part to enable sign-in Alerts.

However, there are some settings you can review to ensure RBFCU is able to deliver sign-in Alerts to you:

• Update the RBFCU Mobile app to the latest version: Visit rbfcu.org/update from your device to go to your app store. If you see an “Update” button, tap it to install the latest version of the app.
• Turn on push notifications for the RBFCU Mobile app on your device:
  • For Apple users:
    1. From the Home screen, open the Settings app on your device.
    2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
    3. Tap “Notifications.”
    4. Toggle “Allow Notifications” to on and set your preferences.
  • For Android users:
    1. From the Home screen, swipe up to access “All Apps.”
    2. Find and open the Settings app.
    3. Tap “Apps.”
    4. Choose the RBFCU Mobile app (listed as “RBFCU”) from the list.
    5. Tap “Notifications.”
    6. Toggle “Show Notifications” to on and set your preferences.
• Opt-in to text messages: You may have opted out of text messages from RBFCU at some point. To opt in to RBFCU text messages, text START to 968772 and 839872. You’ll receive a confirmation letting you know you’ve successfully subscribed to RBFCU text messages.
• Verify we have your current mobile phone number: You can do this in your Online Banking account or in the RBFCU Mobile app:
  1. Sign in and select the “My Profile” icon in the top-right corner.
  2. Select “Profile Settings.”
  3. Select “Contact Settings,” and follow the prompts to update your email address, phone number or mailing address.

No. You’ll be asked to verify a sign-in attempt from unrecognized devices only.

For example, if you get a new phone, you’ll get an Alert asking you to ALLOW or DENY the device when you attempt to sign in to your Online Banking account the first time. However, once you allow a device, it will be labeled as recognized and you won’t be asked to verify it again the next time you sign in.

No. RBFCU will recognize devices you’ve been actively using for Online Banking. You won’t be asked to verify a device you’ve been using for Online Banking.

However, if you’ve recently uninstalled and reinstalled the RBFCU Mobile app or cleared the browser cache on your device, your device may not be recognized and you may be asked to verify your next sign-in attempt.

If you receive a sign-in Alert and you’re not trying to sign in to your Online Banking account, respond DENY to prevent the unrecognized device from accessing to your accounts. We strongly recommend you change your password if you deny a sign-in attempt. Visit the Password Settings page in your Online Banking account to change it. To change your password in the RBFCU Mobile app:

1. Sign in to the app.
2. Select the profile icon in the upper-right corner.
3. Select “Profile Settings.”
4. Select “Security Center.”
5. Select “Password” and follow the prompts to change it.

You can find tips for creating a strong password here.

If you’re not already using multifactor authentication (MFA), consider enabling it for your Online Banking account. MFA makes it far more difficult for a fraudster to gain unauthorized access if they obtain your password. Get directions for setting up MFA here.

You should also consider changing your username, since it has also been compromised. Visit the Username Settings page in your Online Banking account to change it. To change your username in the RBFCU Mobile app:

1. Sign in to the app.
2. Select the profile icon in the upper-right corner.
3. Select “Profile Settings.”
4. Select “Security Center.”
5. Select “Username” and follow the prompts to change it.

Text messages from RBFCU to verify sign-in attempts are sent from a shortcode, or a shortened phone number. However, please be aware that fraudsters can imitate legitimate phone numbers, including shortcodes.

RBFCU will only ask you to respond with ALLOW or DENY to a text message asking you to verify a sign-in attempt for your Online Banking account. We will never ask you to provide or verify your sign-in credentials, including your username, password, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes or one-time passcodes (OTP). Also, RBFCU will not sign in to your Online Banking account on your behalf, so we will never ask you to approve a sign-in request for us.

If you responded ALLOW to a sign-in attempt you meant to DENY, you should immediately contact RBFCU at 210-945-3300 for assistance.

If you’re still able to access your Online Banking account, report the unauthorized access to RBFCU and take the following steps:

1. Sign in and check your account for any changes or transactions that you did not authorize — for example, changes to your email address or other contact information, added joint owners on your accounts, or fraudulent transfers
   • To check your contact information: Select the profile icon, then “Profile Settings,” then “Contact Settings.” Be sure to update any incorrect or outdated information
   • To check your joint owners: Select the profile icon, then “Profile Settings,” then “Account Roles.” Be sure to remove anyone who shouldn’t have access to your accounts
2. Next, change your password to a strong, unique password. Get tips on creating a strong password here
   • To change your password: Select the profile icon, then “Profile Settings,” then “Security Center”
3. Consider changing your username, since it’s likely it has also been compromised
   • To change your username: Select the profile icon, then “Profile Settings,” then “Security Center”
4. Enable multifactor authentication (MFA) for your account. Get directions for setting up MFA here

If you’re unable to access your Online Banking account, try the self-service options to reset your username and/or password. If you're still unable to regain access to your account, contact RBFCU at 210-945-3300 or visit your nearest branch for assistance.

Additionally, you should monitor your accounts regularly and report any suspicious transactions.

If you responded DENY to a legitimate sign-in attempt, simply sign in again. You’ll receive another sign-in Alert and can respond ALLOW instead.

Sign-in Alerts are only sent if an unrecognized device is trying to access your Online Banking account. If you believe you should have received a sign-in Alert and didn’t, please review the following settings:

• Update the RBFCU Mobile app to the latest version: Visit rbfcu.org/update from your device to go to your app store. If you see an “Update” button, tap it to install the latest version of the app.
• Turn on push notifications for the RBFCU Mobile app on your device:
  • For Apple users:
    1. From the Home screen, open the Settings app on your device.
    2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
    3. Tap “Notifications.”
    4. Toggle “Allow Notifications” to on and set your preferences.
  • For Android users:
    1. From the Home screen, swipe up to access “All Apps.”
    2. Find and open the Settings app.
    3. Tap “Apps.”
    4. Choose the RBFCU Mobile app (listed as “RBFCU”) from the list.
    5. Tap “Notifications.”
    6. Toggle “Show Notifications” to on and set your preferences.
• Opt-in to text messages: You may have opted out of text messages from RBFCU at some point. To opt in to RBFCU text messages, text START to 968772 and 839872. You’ll receive a confirmation letting you know you’ve successfully subscribed to RBFCU text messages.
• Verify we have your current mobile phone number: You can do this in your Online Banking account or in the RBFCU Mobile app:
  1. Sign in and select the “My Profile” icon in the top-right corner.
  2. Select “Profile Settings.”
  3. Select “Contact Settings,” and follow the prompts to update your email address, phone number or mailing address.

If you need further assistance, please contact the Member Service Center.

If you haven’t signed in to your Online Banking account through the RBFCU Mobile app in some time, or you’ve recently uninstalled and reinstalled the app, your device may not be recognized. Simply respond ALLOW to the sign-in Alert and your device will be recognized the next time you sign in to your account.

If you’re trying to access your Online Banking account from the RBFCU Mobile app and you didn’t receive an Alert to approve the sign-in attempt, please review the following settings:

• Update the RBFCU Mobile app to the latest version: Visit rbfcu.org/update from your device to go to your app store. If you see an “Update” button, tap it to install the latest version of the app.
• Turn on push notifications for the RBFCU Mobile app on your device:
  • For Apple users:
    1. From the Home screen, open the Settings app on your device.
    2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
    3. Tap “Notifications.”
    4. Toggle “Allow Notifications” to on and set your preferences.
  • For Android users:
    1. From the Home screen, swipe up to access “All Apps.”
    2. Find and open the Settings app.
    3. Tap “Apps.”
    4. Choose the RBFCU Mobile app (listed as “RBFCU”) from the list.
    5. Tap “Notifications.”
    6. Toggle “Show Notifications” to on and set your preferences.
• Opt-in to text messages: You may have opted out of text messages from RBFCU at some point. To opt in to RBFCU text messages, text START to 968772 and 839872. You’ll receive a confirmation letting you know you’ve successfully subscribed to RBFCU text messages.

If you need further assistance, please contact the Member Service Center.

RBFCU will only ask you to allow or deny access to an unrecognized device when it attempts to sign in to your Online Banking account via push notification or text message. You should only allow devices to access your Online Banking account if you personally own and use them.

Remember: RBFCU employees will never ask you to provide or verify your username, password, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes or one-time passcodes (OTP) — not via push notification, not via text message, not ever. Also, an RBFCU employee will never need to sign in to your Online Banking account on your behalf. If someone contacts you claiming to be an RBFCU employee and asks you to approve a sign-in request for them, do not respond.

To remove a device from your account, contact the Member Service Center at 210-945-3300.

No. Sign-in Alerts are mandatory security Alerts that cannot be disabled.

A trusted device is an electronic device you frequently use (e.g., your mobile phone, tablet or home computer). It is a device we know is yours and that we used to verify your identity using Multifactor Authentication (MFA).

As part of an ongoing effort to protect your personal and account information, we allow you to designate a trusted device you frequently use to access your account. Designating a trusted device provides an additional layer of security for your information.