Accessibility

‘People helping people’

As a member-owned, not-for-profit financial cooperative, Randolph-Brooks Federal Credit Union (RBFCU) is committed to serving our members’ financial needs. Our mission is to improve our members’ economic well-being and quality of life. It’s an extension of the credit union philosophy of “People helping people.”

In that spirit, we're continually working to improve accessibility for our members whether they interact with us at a branch, over the phone or online.*

Read below to see how RBFCU is providing accessibility to all members, and find out how to contact us if you have a question, comment or suggestion as to how RBFCU can improve accessibility.

At a branch

RBFCU branches offer many services and features to provide accessibility to members with disabilities, including:

1Seton Branch does not have Braille instructions or a 3.5mm headset jack at the ATM, but does have a walk-up teller available by phone 8 to 9 a.m. and 5 to 6 p.m. Monday through Thursday, and 8 to 9 a.m. and 5 to 7 p.m. Fridays.

2Creswell (San Antonio) Admin Service Center, Randolph AFB, Seton and Steiner Ranch locations do not have drive-thrus.

Find your nearest branch

Online and mobile

Access your account anytime, anywhere with RBFCU’s online and mobile banking services. For the best online user experience, please use the latest version of your preferred browser. Use online banking to:

3Additional qualifications apply to use eDeposits. All deposits are subject to the RBFCU Funds Availability Policy. Certain restrictions, including daily and monthly deposit limitations may apply. All deposits using Electronic Deposits Mobile are subject to our Funds Availability Policy.

By phone

Call 1-800-580-3300 anytime to reach HAL, our automated account access system. Just enter your HAL passcode to access your accounts so you can:

To obtain your HAL passcode or receive additional assistance, call our Member Service Center at 1-800-580-3300.

If you need assistance communicating over the telephone, please dial 711 to use the free Telecommunications Relay Service. Click here to learn more about 711.

Call us at 1-800-580-3300

By mail

You can mail a deposit or loan payment to us by printing this Mail-in Deposit/Loan Payment Voucher Form and sending it and your check(s) to:

RBFCU
Mail Services
P.O. Box 2097
Universal City, TX 78148-2097

Download our mail-in banking form

Need further assistance? Contact us

If you should need additional assistance or have a suggestion on how RBFCU can improve accessibility, please contact us:

4Any sensitive information including account numbers, Social Security numbers, etc., should not be sent through unsecured email. To send sensitive information, simply log in to your online banking account and send us a secure message. Click “My Messages” (near the top-right corner of the page), followed by “Send a Message.”

More ways to contact RBFCU

*RBFCU strives to make every page on the website accessible to users but cannot guarantee that every page is compliant with Level AA standards set forth by the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).