Protecting your finances
In addition to offering financial services that help you save money, RBFCU provides options to protect your accounts and transactions.
Savings overdraft protection
Use your savings as your first line of defense to ensure your transactions are covered. You are authorized to make up to six automatic or electronic transfers from your savings account to your checking account each month to ensure you have funds to cover your debit card, ACH, checks and other checking account transactions.
Line of Credit
By applying for a Line of Credit (LOC) as overdraft protection, you can ensure another convenient avenue for protecting yourself from the possibility of making transactions with insufficient funds. You can use your LOC up to your loan limit to cover your transactions if you do not have funds in your checking account.
Courtesy Pay is a safeguard to protect against unexpected mistakes that overdraw your checking account balance. It provides the security of knowing your transaction will be processed and saves you from incurring additional charges from merchants due to insufficient funds to cover a transaction.
If you use Courtesy Pay, you will incur a non-refundable fee for the convenience of knowing your transaction is covered. Courtesy Pay is automatically provided for checks, ACH and recurring transactions from your checking account, but you must opt in to add Courtesy Pay for your debit card transactions.
RBFCU allows members to complete automatic transfers and protect themselves from potential overdrafts (up to six free transfers from savings each month) or apply a line of credit as overdraft protection, making Courtesy Pay a true last resort for members.
For each Courtesy Pay transaction, members are assessed a non-refundable fee of $24, nearly $10 below the national average of $33. The reasonable cost for our Courtesy Pay program gives you an option when you need to make an emergency purchase.
Courtesy Pay, sometimes also known as overdraft protection, provides a level of protection against being declined at the checkout line and avoids the embarrassment and cost of having a returned check. Courtesy Pay may be applied to a check, automated payment, online bill pay or debit card transaction if you spend an amount over your available account balance.
How do I enroll in Courtesy Pay?
Sign into your online banking account, navigate to “My Profile,” then click on “Member Services” and follow the self-service directions.
You can also ask a member service representative by phone or at your nearest branch.
How much is an overdraft fee?
Courtesy Pay fees are $24 per transaction. If you do not have Courtesy Pay on your account and you make a transaction without sufficient funds, you may be charged a non-sufficient funds fee of $24 and the item will be returned unpaid.
How do I know if I am eligible for Courtesy Pay?
You can look to see which of your accounts is eligible for Courtesy Pay by logging into your online banking account. Once you are logged into your account, go to “My Profile,” then select “Member Services.” If you select the drop-down bar under the “Courtesy Pay” area, it will show you which accounts are eligible and which Courtesy Pay Option you have set up on each account. You can change your Courtesy Pay Option here as well.
How many times can I use Courtesy Pay in a day?
There is no limit on the number of times you can use Courtesy Pay in a day. However, your account has a specific Courtesy Pay dollar amount that you cannot exceed.
I was charged a Courtesy Pay fee even though my account wasn't negative when I made the transaction. What happened?
The most common reason is that your current balance was not negative, but your available balance had insufficient funds. Your available balance is your current balance minus any pending changes. If you feel a Courtesy Pay fee was incurred in error, please contact us at 1-800-580-3300.
I don't agree with the Courtesy Pay fee I was charged. What do I do?
In your online banking account, we offer additional detail regarding each Courtesy Pay transaction, including the balance in your account and the other pending transactions at the time the Courtesy Pay fee was assessed. Please take a moment to review this information for more detail on why a fee was assessed. If you feel a Courtesy Pay fee was incurred in error, please contact us at 1-800-580-3300.
Due to regulatory requirements, Courtesy Pay is only available on debit card transactions to members who "opt in" as an overdraft option. We pay all checks and debits on your checking account in order of arrival sequence throughout the day. What You Need to Know About Overdraft Protection