RBFCU Wins MemberXP 2022 Best of the Best Award
Four years in a row, with recognition in three additional categories
LIVE OAK, Texas (March 9, 2022) — MemberXP, a member experience solution of CU Solutions Group, has named Randolph-Brooks Federal Credit Union a 2022 Best of the Best award winner.
This marks the fourth year in a row RBFCU has been recognized, and this year the credit union has won in additional three categories including: Best New Member Experience, Best New Account Experience and Best Transaction Experience based on 2021 performance measures.
“Our credit union continues to be a standout organization that members can rely on,” said Ashley Ingle, RBFCU's Senior Vice President-Human Resources/Learning and Development. "To add another prominent award to our already long list shows our dedication to delivering unwavering member service."
The prestigious Best of the Best award is granted each calendar year to credit unions that have consistently provided exceptional member service. Only one in five of the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific criteria, including member service and ease of use.
MemberXP is a credit union platform that allows members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shops and member surveys to gauge the overall member experience across multiple delivery channels. The platform also tracks specific experiences such as applying for a loan, conducting a transaction – mobile, online or in-branch – or opening a new account.
About Randolph-Brooks Federal Credit Union
Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $15 billion, RBFCU serves more than 1 million members at 62 branch locations throughout Texas.
Salvador Guerrero, Assistant Vice President-Communications
About CU Solutions Group
Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV and CU Risk Intelligence. For more information, visit CUSolutionsGroup.com.
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and in Canada ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/.