Contact Us

Our goal is to provide you the best possible service. We have representatives ready to answer your questions, help with loan applications and more. Email, chat or schedule an appointment today — we’ll be happy to address your concerns and assist with your financial needs.

Please note: Appointments are preferred for branch lobby services. Click here to schedule an appointment. If you don’t see your appointment type listed, sign in to your Online Banking account to chat with a Member Service Representative. If you are COVID-19 positive, please do not visit a branch location; instead, contact us for options.


How Can We Help You?

To find digital solutions to some of the top banking needs, choose a category below:

Open an Account

RBFCU has a streamlined process.

Activate a Card

Start using your credit or debit card.

Sign-in Help

Get access to Online Banking.

Pay Bills

Pay your bills through Online Banking.

Deposit Checks

Easily make a Mobile Deposit.

Apply for a Loan

Options and benefits that work for you.

Routing Number

RBFCU's Routing Number is 314089681.

Learn

Articles and calculators to help you.

Browse FAQs

Answers to your questions.


Have questions?

We have representatives ready to answer your questions, help with loan applications and more.

Contact us or schedule an appointment today — we'll be happy to address your concerns and assist with your financial needs.

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Chat with Us

Sign in to Online Banking to chat.

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Message Us

Sign in to send a secure message.

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Email Us*

memberservices@rbfcu.org

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Call Us

210-945-3300

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Visit Us

RBFCU has 60+ branches in Texas.

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Mail Us

P.O. Box 2097, Universal City, Texas 78148-2097

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Schedule an Appointment

Appointments are preferred for branch lobby services at all of our locations.


Have a specific question or concern?

For the best way to contact us about a specific issue, choose from the categories below:

2021 holiday closures schedule

All RBFCU facilities will be closed in observance of the following holidays:

New Year’s Day — Friday, Jan. 1

Martin Luther King Jr. Day — Monday, Jan. 18

Presidents Day — Monday, Feb. 15

Memorial Day — Monday, May 31

Independence Day (observed) — Monday, July 5

Labor Day — Monday, Sept. 6

Veterans Day — Thursday, Nov. 11

Thanksgiving — Thursday, Nov. 25

Christmas — Saturday, Dec. 25

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click "Contact or Find Us" (in the top-right corner of the page), followed by "Send a Secure Message."