Troubleshooting the RBFCU Mobile App

With the RBFCU Mobile app, your personal finances are easy to manage. Watch this video and learn how to use the app’s basic features:

To update the RBFCU Mobile app to the latest version:

1. Go to the RBFCU Mobile app listing on the Apple App Store or Google Play on your phone.
2. If you see an “Update” button, your app needs to be updated to the latest version.
3. Tap the button to update.

For full app functionality, please ensure your device is running the latest software. The RBFCU Mobile app requires the latest operating systems (OS) for security updates:

• iPadOS 13 or later
• iPhone iOS 13 or later
• Android OS 8.0 or later

For Apple users:

1. Open the Settings app on your device.
2. Tap App Store.
3. Tap the toggle next to “App Update” to turn on automatic updates for all app.

Please note: Enabling automatic updates in the App Store Settings will enable this setting for all apps on your device.

For Android users:

1. Open the Google Play app.
2. At the top right, tap the profile icon.
3. Tap “Manage apps & device.”
4. Tap “Manage” and find the RBFCU Mobile app.
5. Tap on the RBFCU Mobile app’s name to open the app’s “Details” page.
6. On the RBFCU Mobile app’s Details page, tap the three dots in the top right corner.
7. Turn on “Enable auto update.”

Please note: Settings can vary by phone. For more information about your specific device, visit the manufacturer’s website.

To ensure your account remains secure, you will be automatically signed out of the RBFCU Mobile app after 10 minutes of inactivity. To resume access to your account, simply sign in to the app again.

Yes. Members are required to accept the Terms and Conditions after installing and opening the app before they are able to sign in.

To download the RBFCU Mobile app:

• On an Apple device: Click here from your device, or search “RBFCU” on the App Store
• On an Android device: Click here from your device, or search “RBFCU” on Google Play

For full app functionality, please ensure your device is running the latest software. The RBFCU Mobile app requires the latest operating systems (OS) for security updates:

• iPadOS 13 or later
• iPhone iOS 13 or later
• Android OS 8.0 or later

The RBFCU Mobile app requires the latest operating systems (OS) for security updates:

• iPadOS 13 or later
• iPhone iOS 13 or later
• Android OS 8.0 or later

Older devices that are unable to run the latest OS versions may not receive the OS security updates needed to run the RBFCU Mobile app. If you have an older device or you choose to use an older OS version on your device, you may not be able to access or use all the features available in the RBFCU Mobile app.

To verify which operating system (OS) version is running on your mobile device:

For iPhone or iPad, open the “Settings” app, tap “General” and select “About.” Look for “Software Version” to see the iOS version your device is using.

For Android, open the “Settings” app, then select “About Phone” or “About Device.” Tap “Software information” to see the OS list for “Android Version.”

Older devices that are unable to run the latest operating system (OS) versions may not receive the OS security updates needed to run the RBFCU Mobile app. If you have an older device or you choose to use an older OS version on your device, you may not be able to access or use all the features available in the RBFCU Mobile app.

Additionally, only certified devices are supported by the RBFCU Mobile app. If you need assistance with your device, please contact your mobile carrier or device’s manufacturer.

If you have an older mobile device, you can still access your Online Banking account by visiting rbfcu.org on your device’s browser.

You can change permissions to allow or deny apps to use various features on your phone, such as your camera or contacts list in your phone’s Settings.

Please note: Settings can vary by phone. For more information, contact your device’s manufacturer.

For Apple users:

1. Open the Settings app on your device.
2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
3. Here, you can choose to enable or disable permissions for specific app features.

For Android users:

1. From the Home screen, swipe up to access “All Apps.”
2. Find and open the Settings app.
3. Tap “Apps & Notifications.”
4. Tap the RBFCU Mobile app (listed as “RBFCU”). If you can't find it, first tap “See all apps” or “App info.”
5. Tap “Permissions.” Here, you can enable or disable permissions for specific app features by tapping a feature, then choosing “Allow” or “Deny.”

Yes. Open the RBFCU Mobile app on your phone, and tap “Having Trouble Signing In?” Follow the prompts to reset your username or password.

Yes. Open the RBFCU Mobile app and sign in to your account. Tap the profile icon in the top-right corner of the screen and select “Profile Settings.” Here, you can choose to change your username, password, or security questions and answers.

No. If you’ve enabled “Remember Me” to use biometrics to sign in to the RBFCU Mobile app, you do not need to enter your password each time you sign in.

The Remember Me option works in two distinct ways, based on your mobile device’s capabilities. To use the feature:

1. Open the RBFCU Mobile app and enter your username and password.
2. Before you tap the “Sign In” button, toggle the “Remember Me” button under the password field to "on."

If your device has both face/fingerprint (biometric) and passcode locks, enabling Remember Me will store your username and password, and allow you to use biometric options or your passcode when signing in.

If your device has a passcode lock only, and is not compatible with biometrics, enabling Remember Me will only store your username. You will still have to enter your password each time you sign in.

Once you enable Remember Me within the app, you will be prompted to sign in with your username and password at least once to verify. Your credentials will be captured, and you can sign in using a biometric option or password next time you sign in.

The Remember Me option works in two distinct ways, based on your mobile device’s capabilities. To use the feature:

1. Open the RBFCU Mobile app and enter your username and password.
2. Before you tap the “Sign In” button, toggle the “Remember Me” button under the password field to "on."

If your device has both face/fingerprint (biometric) and passcode locks, enabling Remember Me will store your username and password, and allow you to use biometric options or your passcode when signing in.

If your device has a passcode lock only, and is not compatible with biometrics, enabling Remember Me will only store your username. You will still have to enter your password each time you sign in.

Once you enable Remember Me within the app, you will be prompted to sign in with your username and password at least once to verify. Your credentials will be captured, and you can sign in using a biometric option or password next time you sign in.

The RBFCU Mobile app’s “Remember Me” option allows you to use face or fingerprint (biometric) options to identify and authenticate you when signing in to your account.

Once you enable Remember Me within the app, you will be prompted to sign in with your username and password at least once to verify. Your username and password will be captured, and you can sign in using a biometric option starting next time you sign in.

To turn on face and fingerprint (biometric) options on your device, open the “Settings” app, and follow the instructions provided with your device. To enable biometrics options, you’ll also need to set up a passcode lock, if you haven’t already. For additional help enabling biometrics, choose your option/device below:

• Apple Touch ID instructions
• Apple Face ID instructions
• Android lock screen instructions

After you’ve enabled biometrics:

1. Open the RBFCU Mobile app.
2. Enter your username and password.
3. Enable “Remember Me” by tapping the toggle switch under the “Password” field.
4. Tap the “Sign In” button.

Once you enable Remember Me within the app, you will be prompted to sign in with your username and password at least once to verify. Your username and password will be captured, and you can sign in using a biometric option starting next time you sign in.

Yes. You will always have the option to sign in to the RBFCU Mobile app with your username and password.

No. If you’ve enabled “Remember Me” to use biometrics to sign in to the RBFCU Mobile app, you do not need to enter your password each time you sign in.

Some Android devices have both fingerprint and face sign-in options and require users to enable both for biometric sign-in to work. If your device offers both options, please close the RBFCU Mobile app, make sure both are set up properly in your device's “Settings,” open the RBFCU Mobile app and try enabling biometric sign-in again.

On certain devices, the OS settings may not save the credentials when using Iris. It is recommended that you try using another biometric option, such as face or fingerprint sign-in if you wish to save your credentials.

To contact RBFCU by chat, secure message or phone:

1. Sign in to the RBFCU Mobile app.
2. Tap the + button at the bottom of the screen to view your options.
3. Tap “Contact Us.”
4. Select “Start Chat,” “Send a Secure Message” or “Call Member Services.”

To locate your nearest RBFCU branch or ATM:

1. Sign in to the RBFCU Mobile app.
2. Tap the + button at the bottom of the screen to view your options.
3. Tap “Contact Us.”
4. Select “Locate a Branch or ATM” to open the location search.

Visit the Paperless Option page in your Online Banking account to enroll in Paperless Statements.

To enroll via the RBFCU Mobile app:

1. Sign in to the RBFCU Mobile app.
2. Tap the + button at the bottom of the screen to view your options.
3. Tap the “View Services” icon.
4. Tap “Paperless Option.”
5. Check the boxes to agree to the Paperless Preference Agreement and consent to receive electronic documents.
6. Tap the toggle to switch it from “Disabled” to “Enabled.”

To view your account statements in the RBFCU Mobile app:

1. Sign in to the RBFCU Mobile app.
2. Tap the account for the statement you’d like to view.
3. After your Account Activity loads, tap the + button at the bottom of the screen to view your account options.
4. Tap “View Statements” to see your current and previous statements for the account.

Please note: You must be enrolled in Paperless Statements to access your account statements in the RBFCU Mobile app. To enroll in Paperless Statements:

1. Sign in to the RBFCU Mobile app.
2. Tap the + button at the bottom of the screen to view your options.
3. Tap the “View Services” icon.
4. Tap “Paperless Option.”
5. Check the boxes to agree to the Paperless Preference Agreement and consent to receive electronic documents.
6. Tap the toggle to switch it from “Disabled” to “Enabled.”

Watch this video to learn how to activate and manage your cards using our Manage Cards feature:

Watch this video to learn how to make transfers between your accounts using our Move Money feature:

Currently, the RBFCU Mobile app is only using push notifications with the STAR program.

For Apple users:

1. From the Home screen, open the Settings app on your device.
2. Scroll down to the list of apps at the bottom, and choose the RBFCU Mobile app (listed as “RBFCU”).
3. Tap “Notifications.”
4. Toggle “Allow Notifications” to on and set your preferences.

For Android users:

1. From the Home screen, swipe up to access “All Apps.”
2. Find and open the Settings app.
3. Tap “Apps.”
4. Choose the RBFCU Mobile app (listed as “RBFCU”) from the list.
5. Tap “Notifications.”
6. Toggle “Show Notifications” to on and set your preferences.

Currently, the RBFCU Mobile app is only using push notifications with the STAR program.

Account Alerts are sent via email and text message. Click here to sign in to your Online Banking account and manage your Alerts.

To manage your Alerts in the RBFCU Mobile app:

1. Sign in to the RBFCU Mobile app.
2. Select the profile icon in the upper-right corner.
3. Select “Set Alerts.”
4. Select the type of Alert you’d like to manage from “Account & Loan Alerts,” “Card Alerts” or “Other Alerts.”
5. Choose an account and follow the prompts to set your Alert preferences.

You can turn Alerts on and off on the Set Alerts page in your Online Banking account.

To manage Alerts in the RBFCU Mobile app:

1. Sign in to the RBFCU Mobile app.
2. Select the profile icon in the upper-right corner.
3. Select “Set Alerts.”
4. Select the type of Alert you’d like to manage from “Account & Loan Alerts,” “Card Alerts” or “Other Alerts.”
5. Choose an account and follow the prompts to set your Alert preferences.

To open a new checking account:

1. Sign in to the RBFCU Mobile app.
2. On the Account Summary page, tap “New Account” under “Deposit Accounts.”
3. Verify your address, and tap “Let’s Get Started” to follow the self-service directions.

Quick Balance is a feature that allows you to see limited information about your account — like your account’s nickname and current balance — at a glance on the RBFCU Mobile app sign-in page, without signing in to the app.

However, you must sign in to the RBFCU Mobile app at least once to activate Quick Balance.

To enable the Quick Balance option in the RBFCU Mobile app:

1. Open the RBFCU Mobile app and, before you sign in, look for “Quick Balance” at the bottom of the sign-in screen.
2. Tap “Quick Balance” to bring up the feature. Tap the “Settings” (gear) icon on the right to open the Settings on your phone.
3. In the RBFCU Mobile app settings, turn the toggle switch next to “Quick Balance” to the “on” position.

You can also enable the Quick Balance option by going directly to your phone’s Settings, and updating the settings for the RBFCU Mobile app.

Please note: Anyone who uses your mobile device will be able to see your account balances when Quick Balance is enabled.

If you've enabled Quick Balance in the RBFCU Mobile app, but no longer wish to use it, you can disable it any time:

1. Open the RBFCU Mobile app and, before you sign in, look for “Quick Balance” at the bottom of the sign-in screen.
2. Tap “Quick Balance” to bring up the feature. Tap the “Settings” (gear) icon on the right to open the Settings on your phone.
3. In the RBFCU Mobile app settings, turn the toggle switch next to “Quick Balance” to the “off” position.

You can also disable the Quick Balance option by going directly to your phone’s Settings, and updating the settings for the RBFCU Mobile app.

Please note: Anyone who uses your mobile device will be able to see your account balances when Quick Balance is enabled.

The widget is currently only available on Android devices. The widget for Apple devices is still in development and will be included in a future release.

To use the widget, you must enable Quick Balance:

1. Open the RBFCU Mobile app and, before you sign in, look for “Quick Balance” at the bottom of the sign-in screen.
2. Tap “Quick Balance” to bring up the feature. Tap the settings (gear) icon on the right to open the Settings on your phone.
3. In the RBFCU Mobile app settings, turn the toggle switch next to “Quick Balance” to the “on” position.

To add the widget to your device’s home screen:

For Android users:

1. Hold your finger down on your device's home screen until the edit screen appears.
2. Tap “Widgets” at the bottom of your home screen.
3. Find the RBFCU Mobile app widget, and select and hold it until you’re allowed to place it.
4. Place the RBFCU Mobile app widget on your home screen and adjust the size as desired.

To remove the RBFCU Mobile app widget, edit your home screen and follow the prompts.

To adjust the refresh interval for the RBFCU Mobile app widget:

1. Open the RBFCU Mobile app and, before you sign in, look for “Quick Balance” at the bottom of the sign-in screen.
2. Tap “Quick Balance” to bring up the feature. Tap the settings (gear) icon on the right to open the Settings on your phone.
3. Tap “Widget refresh interval” under “Widget Settings,” then choose a refresh interval of every ½ hour, hour, 2 hours, 4 hours, 8 hours or on demand.

Please note: The widget is currently only available on Android devices. The widget for Apple devices is still in development and will be included in a future release.

Plaid is a service that helps securely establish a connection between your RBFCU accounts and your external accounts at other financial institutions.

As specified by Automated Clearing House (ACH) rules, RBFCU must confirm the account to be debited is valid. We have chosen to utilize Plaid to make this confirmation on RBFCU’s behalf.

Micro-deposits are small sums of money ($0.01-$0.99) that are transferred online from one financial account to another. The purpose of the micro-deposits is to verify the receiving account. Plaid sends two micro-deposits and verifies the deposited amounts within 1-2 business days. After verification is completed, the funds are automatically recovered. When verification is not completed, the micro-deposit auto-expires and the funds are automatically recovered.

1. Select the “Move Money” menu in Online Banking or the RBFCU Mobile app.
2. Select “Make a Payment.”
3. Select the external account you wish to verify in the “From” drop-down menu, and then select “Verify Account.”
4. You will be taken to Plaid where you can enter the micro-deposit amounts.
5. After successfully verifying your external account, you’ll be able to use that account to “Make a Payment” to your RBFCU loan or credit card.

You can, but first you’ll need to link and verify your external account using Plaid.

1. Select the “Move Money” menu in Online Banking or the RBFCU Mobile app.
2. Select “Make a Payment.”
3. Select “Add Other Account,” then “External Account.”
4. Enter your external account details and select “Add External Account.”
5. You’ll be asked to validate your account through Plaid while initiating the recurring payment.

The information for your external account entered into RBFCU’s Online Banking or mobile app is either incorrect or does not match your other financial institution’s routing number and/or account number. Please verify that you’ve entered your external account details correctly.

If you’re receiving a “connectivity down” error message, there may be an issue connecting to the other financial institution. Please select the “Link with account number” option, where you can enter your external account information to manually link the account with the micro-deposits.

You may have added your external account previously as an RBFCU account and again as an external account. To remove any duplicates:

1. Select the “Move Money” menu in Online Banking or the RBFCU Mobile app.
2. In Online Banking, select “Send Money to Someone Else.” In the RBFCU Mobile app, select “Transfer/Send Money,” then “Send Money to Someone Else.”
3. Choose the “Account” option.
4. Select the “Remove Favorites” link at the bottom of the screen.
5. Choose the Favorite you’d like to delete, then select “Delete” when the option appears.