Important Changes to Your Platinum Points Rewards Mastercard® Credit Card
At RBFCU, we make it a top priority to continuously improve our cardholder experience while enhancing your card security. We’re excited to introduce our new RBFCU World Cash Back Mastercard® credit card. As of January 1, 2023, your RBFCU Platinum Rewards Mastercard has been upgraded to the all-new RBFCU World Cash Back Mastercard credit card.
Your new card has arrived!
You should have received your new RBFCU World Cash Back Mastercard this month. It includes a new account number, 3-digit security code and expiration date, which will further safeguard your card's security and will assist us in protecting you from fraud. You can now activate your new credit card! After activating your new credit card, please destroy your old credit card.
How to activate your new credit card
Sign in to your Online Banking account to activate your new RBFCU Mastercard credit card.
Activate in our app
- Open the RBFCU Mobile app
- Tap “Manage Cards” in the bottom menu
- Select your new credit card
- Select “Activate”
- Follow the prompts to complete activation
Activate by phone
Call 1-888-999-4355 and follow the prompts to activate your new RBFCU Mastercard credit card.
Activate by calling from the phone number listed on your credit card account. You will also need to know the last four digits of your Social Security number or Taxpayer Identification number.
Update your card information
If you have your current RBFCU Mastercard credit card set up for recurring payments or listed as a card on file with your favorite online stores, update your credit card information with your new RBFCU Mastercard credit card as soon as possible to avoid late payments or disruption in service.
Don’t forget to update the RBFCU Mobile app too!
If you use the RBFCU Mobile app, you’ll need to update to the latest version to access transactions and details for your new Mastercard credit card. Please visit rbfcu.org/update from your device to download the latest version.
Don’t have the RBFCU Mobile app? Visit rbfcu.org/download to get it today!
The RBFCU World Cash Back Mastercard Guide to Benefits will be available soon. For more information, visit mastercard.com/world.
*Benefits available upon card activation.
RBFCU Platinum Points Rewards Mastercard Cardholder FAQs
What will happen to my current points?
Any earned points will expire end-of-day Dec. 31, 2022. To redeem your point rewards before they expire, visit scorecardrewards.com.
Will I earn any rewards going forward?
Yes, your card will automatically convert to a Mastercard World Cash Back credit card, which earns unlimited 2% cash back on every purchase.
When will I start earning 2% cash back rewards?
You will begin earning 2% cash back on every purchase Jan. 1, 2023.
Where can I review my cash back reward earnings?
During the conversion time period (between January and February), cash back rewards will be temporarily unavailable. You will still accrue cash back, but you will not be able to view or use your earnings until the conversion process is complete.
How do I find out how much cash back rewards I've earned during the transition?
Contact us at 210-945-3300 to speak with an RBFCU Representative.
How do I redeem my rewards?
When can I begin to take advantage of the new benefits?
Once your new World Cash Back Mastercard is activated beginning Feb. 27, 2023.
For additional questions regarding our rewards program, please refer to the Agreement Billing Rights & Credit Card Disclosure that you will receive with your new card.
Have additional questions?
Program availability, rates and terms subject to change.