Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | Direct Deposit & ClickSWITCH | MemberSafe® | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Greenlight® | Online Banking & Mobile Banking | RBFCU Mobile® App | Brooke AI Virtual Assistant | Sign-In, Email & Text Alerts | RBFCU Bill Pay® | Online Deposit & RBFCU Mobile Deposit® | Move Money | Plaid | Multifactor Authentication (MFA) | Paperless Preference (Electronic Statements & Documents) | Apple Pay® | Samsung Pay® | Back to all FAQs

 

REALLY FREE CHECKING

 

FREEDOM DEBIT CARD

 

LOST DEBIT CARD

 

OVERDRAFT PROTECTION & COURTESY PAY

 

ROUND UP PROGRAM

 

DIRECT DEPOSIT & CLICKSWITCH

 

MEMBERSAFE®

 

SAVINGS

 

CERTIFICATES

 

RBFCU CHOICE MONEY MARKET

 

RBFCU CLASSIC MONEY MARKET

 

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

 

GREENLIGHT®

 

ONLINE BANKING & MOBILE BANKING

 

RBFCU MOBILE® APP

 

BROOKE AI VIRTUAL ASSISTANT

 

SIGN-IN, EMAIL & TEXT ALERTS

 

RBFCU BILL PAY®

 

ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT®

 

MOVE MONEY

 

PLAID

 

MULTIFACTOR AUTHENTICATION (MFA)

 

PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

 

APPLE PAY

 

SAMSUNG PAY®