Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Chip Cards | Lost Debit Card | Overdraft Protection & Courtesy Pay | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | IDProtect Plus | Individual Retirement Accounts (IRAs) | Online Banking & Mobile Banking | Email & Text Alerts | Bill Pay | Online Deposit & Mobile Deposit | Move Money | Paperless Statements | RBFCU Mobile App | Apple Pay | Samsung Pay | ATMs | ID Requirement Policy | Back to all FAQs

 

REALLY FREE CHECKING

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

FREEDOM DEBIT CARD

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

CHIP CARDS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

LOST DEBIT CARD

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

OVERDRAFT PROTECTION & COURTESY PAY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

SAVINGS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

CERTIFICATES

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

RBFCU CHOICE MONEY MARKET

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

RBFCU CLASSIC MONEY MARKET

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

IDPROTECT PLUS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

ONLINE BANKING & MOBILE BANKING

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

EMAIL & TEXT ALERTS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

BILL PAY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

ONLINE DEPOSIT & MOBILE DEPOSIT

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

MOVE MONEY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

PAPERLESS STATEMENTS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

RBFCU MOBILE APP

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

APPLE PAY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

SAMSUNG PAY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

ATMS

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.

 

ID REQUIREMENT POLICY

  • Why did a transfer automatically go into account xxxx?

    Default accounts are picked based on the member’s most used account. If you’d like to change your default account, sign in to your Online Banking account or the RBFCU Mobile app, select the “My Profile” icon in the top right corner of the screen and select “Update” under “Account Settings.” Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.

    If you accept funds from a sender before making this change, you can perform a transfer using Move Money’s “Send Money to Myself” option to move the funds to the correct account.