Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | Direct Deposit & ClickSWITCH | MemberSafe® | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Greenlight® | Online Banking & Mobile Banking | RBFCU Mobile® App | Brooke AI Virtual Assistant | Sign-In, Email & Text Alerts | RBFCU Bill Pay® | Online Deposit & RBFCU Mobile Deposit® | Move Money | Plaid | Multifactor Authentication (MFA) | Paperless Preference (Electronic Statements & Documents) | Apple Pay® | Samsung Pay® | Back to all FAQs

 

REALLY FREE CHECKING

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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FREEDOM DEBIT CARD

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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LOST DEBIT CARD

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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OVERDRAFT PROTECTION & COURTESY PAY

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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ROUND UP PROGRAM

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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DIRECT DEPOSIT & CLICKSWITCH

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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MEMBERSAFE®

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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SAVINGS

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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CERTIFICATES

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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RBFCU CHOICE MONEY MARKET

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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RBFCU CLASSIC MONEY MARKET

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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GREENLIGHT®

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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ONLINE BANKING & MOBILE BANKING

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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RBFCU MOBILE® APP

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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BROOKE AI VIRTUAL ASSISTANT

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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SIGN-IN, EMAIL & TEXT ALERTS

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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RBFCU BILL PAY®

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT®

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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MOVE MONEY

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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PLAID

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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MULTIFACTOR AUTHENTICATION (MFA)

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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APPLE PAY

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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SAMSUNG PAY®

  • What if I do not have an email address when I apply for an account or a loan?
    + -

    While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

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