Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

REALLY FREE CHECKING

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

FREEDOM DEBIT CARD

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

LOST DEBIT CARD

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

OVERDRAFT PROTECTION & COURTESY PAY

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

ROUND UP PROGRAM

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

DIRECT DEPOSIT & CLICKSWITCH

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

SAVINGS

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

CERTIFICATES

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

RBFCU CHOICE MONEY MARKET

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

RBFCU CLASSIC MONEY MARKET

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

MEMBERSAFE

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

ONLINE BANKING & MOBILE BANKING

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

SIGN-IN, EMAIL & TEXT ALERTS

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

RBFCU BILL PAY^®

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT^®

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

MOVE MONEY

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

PLAID

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

MULTIFACTOR AUTHENTICATION (MFA)

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

STAR PROGRAM HELP FOR PARENTS

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

STAR PROGRAM HELP FOR CHILDREN

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

RBFCU MOBILE^® APP

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

APPLE PAY

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

SAMSUNG PAY

What if I do not have an email address when I apply for an account or a loan?
+ -

While an email address allows for an electronic transmission of product disclosures, RBFCU would instead mail any required documents to your mailing address on file.

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for more than 1 million members in Texas and around the world. RBFCU offers all the banking services you expect from a leading credit union, and we've made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

We use cookies to analyze and improve website use, and assist in overall user experience.

For your protection, please do not provide any personal information via email. If you are a member, please sign in to your Online Banking account to chat with a Member Service Representative.

If you are using a screen reader and are having problems using this website, please call 1-800-580-3300 for assistance.