Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | Direct Deposit & ClickSWITCH | MemberSafe® | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Online Banking & Mobile Banking | Sign-In, Email & Text Alerts | RBFCU Bill Pay® | Online Deposit & RBFCU Mobile Deposit® | Move Money | Plaid | Multifactor Authentication (MFA) | STAR Program Help for Parents | STAR Program Help for Children | Paperless Preference (Electronic Statements & Documents) | RBFCU Mobile® App | Apple Pay | Samsung Pay | Back to all FAQs

 

REALLY FREE CHECKING

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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FREEDOM DEBIT CARD

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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LOST DEBIT CARD

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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OVERDRAFT PROTECTION & COURTESY PAY

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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ROUND UP PROGRAM

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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DIRECT DEPOSIT & CLICKSWITCH

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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SAVINGS

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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CERTIFICATES

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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RBFCU CHOICE MONEY MARKET

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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RBFCU CLASSIC MONEY MARKET

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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MEMBERSAFE

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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ONLINE BANKING & MOBILE BANKING

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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SIGN-IN, EMAIL & TEXT ALERTS

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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RBFCU BILL PAY®

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT®

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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MOVE MONEY

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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PLAID

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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MULTIFACTOR AUTHENTICATION (MFA)

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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STAR PROGRAM HELP FOR PARENTS

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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STAR PROGRAM HELP FOR CHILDREN

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

Back to top | Back to all FAQs

 

RBFCU MOBILE® APP

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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APPLE PAY

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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SAMSUNG PAY

  • What should I do if my RBFCU Freedom Debit Card is lost or stolen?
    + -

    You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:

    You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.

    Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.

    If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.

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With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for more than 1 million members in Texas and around the world. RBFCU offers all the banking services you expect from a leading credit union, and we've made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

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