Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | MemberSafe^® | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Online Banking & Mobile Banking | Sign-In, Email & Text Alerts | RBFCU Bill Pay™ | Online Deposit & RBFCU Mobile Deposit^® | Move Money | Plaid | Multifactor Authentication (MFA) | STAR Program Help for Parents | STAR Program Help for Children | Paperless Preference (Electronic Statements & Documents) | RBFCU Mobile App | Apple Pay | Samsung Pay | ATMs | Safe Deposit Boxes | ID Requirement Policy | Back to all FAQs

REALLY FREE CHECKING

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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FREEDOM DEBIT CARD

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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LOST DEBIT CARD

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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OVERDRAFT PROTECTION & COURTESY PAY

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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ROUND UP PROGRAM

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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SAVINGS

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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CERTIFICATES

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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RBFCU CHOICE MONEY MARKET

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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RBFCU CLASSIC MONEY MARKET

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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MEMBERSAFE

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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ONLINE BANKING & MOBILE BANKING

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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SIGN-IN, EMAIL & TEXT ALERTS

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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RBFCU BILL PAY™

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT^®

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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MOVE MONEY

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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PLAID

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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MULTIFACTOR AUTHENTICATION (MFA)

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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STAR PROGRAM HELP FOR PARENTS

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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STAR PROGRAM HELP FOR CHILDREN

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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RBFCU MOBILE APP

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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APPLE PAY

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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SAMSUNG PAY

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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ATMS

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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SAFE DEPOSIT BOXES

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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ID REQUIREMENT POLICY

How do I request an IRA distribution?
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To request an IRA distribution, you can send a secure message through your Online Banking account. You can also contact us by phone or visit a branch.

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With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

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