Contact Us

Our goal is to provide you the best possible service. We have representatives ready to answer your questions, help with loan applications and more. Email, chat or schedule an appointment today — we’ll be happy to address your concerns and assist with your financial needs.

Please note: Appointments are preferred for branch lobby services. Click here to schedule an appointment. If you don’t see your appointment type listed, sign in to your Online Banking account to chat with a Member Service Representative. If you are COVID-19 positive, please do not visit a branch location; instead, contact us for options.


How Can We Help You?

To find digital solutions to some of the top banking needs, choose a category below:

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Email Us*

memberservices@rbfcu.org


Have questions?

We have representatives ready to answer your questions, help with loan applications and more.

Contact us or schedule an appointment today — we'll be happy to address your concerns and assist with your financial needs.

Icon

Email Us*

memberservices@rbfcu.org

Find ATMs & Branches

Members have surcharge-free access to thousands of ATMs across the country.

Schedule an Appointment

Appointments are preferred for branch lobby services at all of our locations.


Have a specific question or concern?

For the best way to contact us about a specific issue, choose from the categories below:

  • Debit card issues

    To freeze your debit card and/or report it lost or stolen, sign in to your Online Banking account, select “View Services,” then “Manage Cards.” Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” from the bottom menu.

    To report a lost or stolen card, call

    To report card fraud, call

    Representatives are available daily from 7 a.m. to 1 a.m.

  • Credit card issues

    To freeze your credit card and/or report it lost or stolen, sign in to your Online Banking account, select “View Services,” then “Manage Cards.” Select the card you need to update, and follow the prompts. You can also complete this on the RBFCU Mobile app by tapping “Manage Cards” from the bottom menu.

    To report a lost or stolen credit card, call our card servicing partner 24 hours a day, seven days a week.

    For all other card issues and concerns, call

  • Consumer loans

    For loan services including payoffs, contact a Consumer Lending representative by calling

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 3 again
    • Austin: 512-833-3300, option 3, then option 3 again

    Representatives are available from 7 a.m. to 7 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

  • Mortgage loans

    To speak to a Mortgage representative, call

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 2
    • Austin: 512-833-3300, option 3, then option 2

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

    To speak to a Domain Mortgage representative, call 1-833-552-7759.

    To speak to a Preserve Title representative, call 210-945-3370.

    Representatives are available from 9 a.m. to 5 p.m. Monday through Friday.

    Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to:

    RBFCU
    Attn: Mortgage Servicing
    P.O. Box 2247
    Universal City, Texas 78148-2247

  • Insurance

    RBFCU Insurance Agency specialists can be reached at

    You can also reach us by email at rbia@rbfcu.org.

    Specialists are available from 8:30 a.m. to 5 p.m. Monday through Friday.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • Financial professionals

    RBFCU Investments Group, Trust Services and Wealth Management professionals can be reached by phone at

    Representatives are available from 8:30 a.m. to 5 p.m. Monday through Friday.

  • Preferred real estate agents

    To contact an RBFCU preferred real estate agent, call 210-880-2476 or email us at realty@rbfcu.org.

    You can also submit a form requesting a preferred real estate agent to contact you directly.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • Business Solutions

    To open a business checking or savings account, contact Remote Member Assistance at

    • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 66950, then option 2
    • Austin: 512-833-3300, ext. 66950, then option 2

    For business loans and account services, contact our Business Solutions Team:

    You can also email us at BusinessSolutions@rbfcu.org.

    *Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click “Contact or Find Us” (in the top-right corner of the page), followed by “Send a Secure Message.”

  • Retirement

    To learn more about the RBFCU Retirement Program and benefits of enrolling, contact us at 1-833-291-1310.

  • Medicare

    To speak to one of our insurance agents to explore your choices and make the best decision to meet your needs, call us at 1-833-291-1309.

  • HAL - Automated account information

    HAL, our automated account access system, gives you access to your account information 24/7. To access HAL, call

    You can get current information including:

    • Balances
    • Deposits
    • Dividends paid
    • Specific checks cleared
    • Withdrawals
    • Loan balances
    • Payment due dates

    HAL also allows you to:

    • Transfer funds within your account
    • Transfer funds between accounts
    • Make loan and Mastercard® payments
    • Report a lost or stolen card

    You will be requested to input your HAL passcode to access your account information. To learn your passcode, call our Member Service Center at

  • Technical support

    If you experience technical issues while using RBFCU’s website or Online Banking platforms, call Online Banking Services at

    and a representative will be able to provide remote assistance from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.

    The representative will provide you with a six-digit PIN. Enter the PIN in the box below, and click “Connect.”

    By clicking “Connect,” you’ll temporarily grant the representative view-only permission to your computer. The representative will only be able to view your computer screen, and will not be able to access your computer in any other way.

    Once connected, the representative will be able to quickly and accurately diagnose the issue and provide troubleshooting suggestions.

2021 holiday closures schedule

All RBFCU facilities will be closed in observance of the following holidays:

New Year’s Day — Friday, Jan. 1

Martin Luther King Jr. Day — Monday, Jan. 18

Presidents Day — Monday, Feb. 15

Memorial Day — Monday, May 31

Independence Day (observed) — Monday, July 5

Labor Day — Monday, Sept. 6

Veterans Day — Thursday, Nov. 11

Thanksgiving — Thursday, Nov. 25

Christmas — Saturday, Dec. 25

*Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your Online Banking account and send us a secure message. Click "Contact or Find Us" (in the top-right corner of the page), followed by "Send a Secure Message."