RBFCU Operations Returning to Normal After Winter Weather

LIVE OAK, Texas (Monday, Feb. 22, 2021) — RBFCU is committed to prioritizing your economic well-being and is working diligently to reopen all branches following last week's winter weather crisis. While most branches have returned to regular hours, some will operate with limited hours or be temporarily closed until access to utilities allow us to open safely for both our members and our employees.

For the latest information about your branch, check rbfcu.org/locations.

Members can continue to use Online Banking and the RBFCU Mobile app to securely access your accounts from the safety of your home. We’ll continue make announcements regarding the availability of branches and services on this page as conditions warrant.

Here are our operations scheduled for today:

  • All RBFCU locations in the San Antonio, Austin, Dallas-Fort Worth and Corpus Christi region are open and operating regular hours, with the following exceptions:
    • North Austin will be opening to members on Tuesday, Feb. 23

Stay connected to your RBFCU accounts

We encourage all members to access their accounts via Online Banking and the RBFCU Mobile app whenever possible. If you’re new to Online Banking, use your computer or device to visit rbfcu.org, click “First-Time User,” and follow the prompts to set up your account.

Banking on a laptop computer

Deposit checks, pay bills, transfer funds and more from the safety of your home with your Online Banking account.

Accessing banking accounts on mobile phone

View your transactions, pay bills, transfer funds and check your balance anytime with the RBFCU Mobile app.

Paying bills on mobile phone

Use your mobile phone or tablet to safely and easily deposit checks.

Information on Insurance Claims

If you have been affected by the winter storm in Texas, RBFCU Insurance Agency encourages you to review the FAQs below that may help guide you through the insurance claims process.

Also remember, if there is an urgent matter or if you have questions regarding damages sustained as a result of this event, please contact your insurance carrier directly.

  • What do I need to do if my property was damaged by the recent winter storm? ​
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    Notify your insurance companies immediately, even if you are not near the property. If you have separate policies for homeowners, flood and windstorm insurance, contact each insurance company. Be sure to report damages of all insured personal property, such as automobiles and boats.

    Your homeowners insurance company may provide temporary living expenses if your property is severely damaged. If so, make sure you know the insurance company’s requirements for obtaining these funds, such as requiring receipts.

  • How do I submit an insurance claim? ​
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    Contact your insurance company. They are available 24 hours a day, 7 days a week. Your policy declaration page will have your insurance company’s contact information. You will be asked to supply information and documentation about the damages from the event.

  • What should I do after filing a claim with my insurance company due to damage from the recent winter storm?
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    Your insurance company should give you a claim number after the claim has been submitted. A claims representative will contact you to discuss your claim and coverage. Be sure to keep detailed descriptions of the damage done to your property, including pictures.

  • How long does the process take? ​
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    When settling a claim, the length of time can vary depending on the amount of damage and the number of losses associated with the event. You should be able to check the status of your claim online or by contacting your insurance company directly.

  • How do I choose a contractor for my home repair after a winter storm?
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    The Texas Department of Insurance offers these tips when evaluating contractors:

    • Contact your insurance company first for advice on what repairs should cost.
    • Use trusted companies. Make sure to check their references and phone numbers.
    • Get written estimates. These should be on the company’s letterhead with clear contact information.
    • Get more than one bid. This will help you decide which offers are legitimate and which may be too high or too good to be true.
    • Do not pay for the repairs upfront. Good contractors will typically require a partial payment upfront to get started, but your final payment should be made after the job is finished.
    • If you feel pressured or threatened, call the police.

RBFCU Insurance Agency is an independent insurance agency. It is the role of the RBFCU Insurance Agent to obtain quotes from multiple carriers and offer comparisons to determine adequate insurance coverage. By selecting the online insurance quote option, customers/members are exclusively utilizing Nationwide ExpressSM, a platform provided by Nationwide. Through this RBFCU Insurance Agency carrier, Nationwide and Nationwide ExpressSM enable the purchase of insurance online.

RBFCU Insurance Agency LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU). Insurance products are not deposits; are not obligations of the credit union; not NCUA insured; and not guaranteed by RBFCU Insurance Agency LLC, RBFCU Services LLC or RBFCU.

RBFCU Insurance Agency is an independent insurance agency. It is the role of the RBFCU Insurance Agent to obtain quotes from multiple carriers and offer comparisons to determine adequate insurance coverage.

Insurance coverage, discounts and other features are subject to individual eligibility and availability.