Loans Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our loan products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Auto Loans | Other Vehicle Options | Vehicle Refinance | Repossessed Vehicles | Find Your Next Car | Preferred Dealers | Credit Cards | Credit Card Authorized Users | Credit Card Rewards Program | Lost Credit Card | Chip, Contactless & Tokenization | Personal Loans | Line of Credit | Credit Builder Loans | Back to all FAQs

 

AUTO LOANS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

OTHER VEHICLE OPTIONS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

VEHICLE REFINANCE

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

REPOSSESSED VEHICLES

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

FIND YOUR NEXT CAR

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

PREFERRED DEALERS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

CREDIT CARDS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

CREDIT CARD AUTHORIZED USERS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

CREDIT CARD REWARDS PROGRAM

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

LOST CREDIT CARD

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

CHIP, CONTACTLESS & TOKENIZATION

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

PERSONAL LOANS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

LINE OF CREDIT

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user

 

CREDIT BUILDER LOANS

  • What actions are permitted by an authorized user?
    + -
    • Make purchases, request Cash Advances and Balance Transfers 
    • Report lost or stolen cards
    • Initiate billing disputes
    • Submit payments
    • Inquire about fees
    • Remove themselves as an authorized user
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