Business Frequently Asked Questions
Your questions, answered
We’ve collected some of the most frequently asked questions about our business products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.
Find FAQs by topic:
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Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
-
Why did a transfer automatically go into account xxxx?
Default accounts are picked based on the member’s most used account, but members can select a new default account at any time.
Visit the Account Settings page in your Online Banking account, and toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
To change your default account on the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Select the profile icon in the top right corner of the screen.
- Select “Profile Settings.”
- Select “Update” under “Account Settings.”
- Toggle the “Receive funds from other RBFCU members” option to on (green) for your preferred default account.
If you accept funds from a sender before making this change, you can perform a transfer by visiting “Transfer Money to Myself or Joint” in Move Money in Online Banking, or by tapping “Move Money,” then “Transfer/Send Money,” then “Send Money to Myself or Joint” in the RBFCU Mobile app.
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