Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | Direct Deposit & ClickSWITCH | MemberSafe^® | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Greenlight^® | Online Banking & Mobile Banking | RBFCU Mobile^® App | Brooke AI Virtual Assistant | Sign-In, Email & Text Alerts | RBFCU Bill Pay^® | Online Deposit & RBFCU Mobile Deposit^® | Move Money | Plaid | Multifactor Authentication (MFA) | Paperless Preference (Electronic Statements & Documents) | Apple Pay^® | Samsung Pay^® | Back to all FAQs

REALLY FREE CHECKING

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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FREEDOM DEBIT CARD

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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LOST DEBIT CARD

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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OVERDRAFT PROTECTION & COURTESY PAY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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ROUND UP PROGRAM

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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DIRECT DEPOSIT & CLICKSWITCH

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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MEMBERSAFE^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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SAVINGS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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CERTIFICATES

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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RBFCU CHOICE MONEY MARKET

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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RBFCU CLASSIC MONEY MARKET

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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GREENLIGHT^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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ONLINE BANKING & MOBILE BANKING

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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RBFCU MOBILE^® APP

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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BROOKE AI VIRTUAL ASSISTANT

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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SIGN-IN, EMAIL & TEXT ALERTS

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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RBFCU BILL PAY^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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MOVE MONEY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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PLAID

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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MULTIFACTOR AUTHENTICATION (MFA)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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APPLE PAY

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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SAMSUNG PAY^®

I synced my contacts to the RBFCU Mobile app and I want to remove them. How can I remove my contacts?
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iOS and iPadOS: Go to Settings > Privacy & Security > Contacts and turn off the contacts for the RBFCU Mobile app.
Android: Go to Settings > Apps > RBFCU Mobile App > Permissions > Contacts and select “Don’t Allow.”

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