Tips To Avoid Warranty Issues

The Federal Trade Commission defines a warranty as a promise, often made by a manufacturer, to stand behind its product or to fix certain defects or malfunctions over a period of time. The warranty pays for any covered repairs or parts replacements during the warranty period.

Can a promise be broken? That’s probably not the best way to describe a case when a manufacturer refuses to repair a mechanical or operational issue while it’s under warranty. According to federal law (you can Google search the Magnuson-Moss Warranty Act of 1975) there are situations when the manufacturer or dealer has the right to deny coverage for failed parts and ask you to pay for any repairs.

If this does happen, you have recourse. But the occasions when anyone argues over the provisions of a warranty have been described by Road & Track Magazine as “never easy, swift or cheap.”

So be proactive and find out how to get the most out of your product or vehicle warranty. Here are some ideas from the FTC, the governmental agency that enforces federal law in this area:

Here are some other considerations not listed by the FTC:

Study your warranty to make sure you don’t run into what you consider to be a “broken promise.”

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