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RBFCU Contact Information

Member Link

  • San Antonio: (210) 945-3300
  • Austin: (512) 833-3300
  • Toll-Free: 1-800-580-3300
  • For general comments or questions, you may email memberservices. *


  • For technical or online issues, you may email technical support. *

Hours of Operation are Central Time

  • HAL, 24-Hour Automated Account Access System
  • Member Service Center
    Representatives available: Monday – Friday, 7 a.m. – 7 p.m. Saturday, 9 a.m. – 4 p.m.
    Send e-mail*
  • Consumer Lending Center
    Representatives available: Monday – Friday, 7 a.m. – 7 p.m. Saturday, 9 a.m. – 4 p.m.
    Send e-mail*
    Apply for a Loan
  • Real Estate Center Representatives available: Monday – Friday, 9 a.m. – 5 p.m. Saturday, 9 a.m. – 4 p.m. (Phone Representatives Only)
    Send e-mail*
    Apply for a Real Estate Loan

RB Financial LLC
(Investment/Insurance Services)
(210) 637-4569 or 1-888-294-0202
Monday – Friday, 8:30 a.m. – 5 p.m.
Send e-mail*

Randolph Brooks Insurance Agency, LLC
(210) 564-2999 or 1-888-564-2999
Monday – Friday, 8 a.m. – 5 p.m.
Send e-mail*

RB Title LLC
(Title Settlement/Insurance Services)
(210) 945-3370 or 1-800-580-3300
Monday – Friday, 9 a.m. – 5 p.m.
Send e-mail*

Randolph-Brooks Business Center
Monday – Friday, 8:30 a.m. – 5 p.m.
Business Accounts and Services (210) 945-3300 or
1-800-580-3300
Business Lending (210) 945-3800 or 1-800-580-3300,
ext. 3800
Send e-mail*

Regular Mail

To send information, general comments, or questions, use the following address. If you know the specific department, please direct your mail to their attention.

Randolph-Brooks Federal Credit Union
P.O. Box 2097
Universal City, Texas 78148-2097

NOTICES OF ERRORS AND REQUEST FOR INFORMATION REGARDING THE SERVICING OF YOUR MORTGAGE LOAN MUST BE SENT TO:

Randolph-Brooks Federal Credit Union
Attn: Mortgage Servicing
P.O. Box 2247
Universal City, Texas 78148-2247

* Any sensitive information including account numbers, social security numbers, etc., should not be sent through unsecured Internet e-mail. To send sensitive information, simply log on to NetBranch Online and send us a secure message. Click 'My Messages' (near the top-right corner of the page), followed by Send a Message.