Banking Frequently Asked Questions
Your questions, answered
We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.
Find FAQs by topic:
Really Free Checking | Freedom Debit Card |
Lost Debit Card | Overdraft Protection & Courtesy Pay | Round Up Program | MemberSafe® | Savings |
Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | Individual Retirement Accounts (IRAs) | Online Banking & Mobile Banking | Sign-In, Email & Text Alerts | RBFCU Bill Pay™ | Online Deposit & RBFCU Mobile Deposit® | Move Money | Plaid | Multifactor Authentication (MFA) | STAR Program Help for Parents | STAR Program Help for Children | Paperless Preference (Electronic Statements & Documents) | RBFCU Mobile App | Apple Pay |
Samsung Pay |
ATMs |
Safe Deposit Boxes | ID Requirement Policy | Back to all FAQs
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Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.
-
Where is my 'Favorites' list?
To see the accounts in your Favorites list in the RBFCU Mobile app:
- Sign in to the RBFCU Mobile app.
- Tap “Move Money” in the bottom menu.
- Select “Transfer/Send Money,” then “Send Money to Someone Else.”
- Choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.