Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Really Free Checking | Freedom Debit Card | Chip Cards | Lost Debit Card | Overdraft Protection & Courtesy Pay | Savings | Certificates | RBFCU Choice Money Market | RBFCU Classic Money Market | IDProtect Plus | Individual Retirement Accounts (IRAs) | Online Banking & Mobile Banking | Email & Text Alerts | Bill Pay | Online Deposit & Mobile Deposit | Move Money | Paperless Statements | RBFCU Mobile App | Apple Pay | Samsung Pay | ATMs | ID Requirement Policy | Back to all FAQs

 

REALLY FREE CHECKING

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

FREEDOM DEBIT CARD

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

CHIP CARDS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

LOST DEBIT CARD

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

OVERDRAFT PROTECTION & COURTESY PAY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

SAVINGS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

CERTIFICATES

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

RBFCU CHOICE MONEY MARKET

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

RBFCU CLASSIC MONEY MARKET

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

IDPROTECT PLUS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

ONLINE BANKING & MOBILE BANKING

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

EMAIL & TEXT ALERTS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

BILL PAY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

ONLINE DEPOSIT & MOBILE DEPOSIT

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

MOVE MONEY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

PAPERLESS STATEMENTS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

RBFCU MOBILE APP

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

APPLE PAY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

SAMSUNG PAY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

ATMS

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.

 

ID REQUIREMENT POLICY

  • Where is my 'Favorites' list?

    When using Move Money to “Transfer/Send Money” to someone else in the RBFCU Mobile app, choose the “Account” option. Your Favorites will be listed in the “To” drop-down for easy access when setting up a transfer.

    To view and manage your Favorites from your computer, sign in to your Online Banking account, select “Transfer Money” from the Move Money menu, and click “Manage Favorites List” on the right side of the page.