Banking Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our banking products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

REALLY FREE CHECKING

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

FREEDOM DEBIT CARD

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

LOST DEBIT CARD

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

OVERDRAFT PROTECTION & COURTESY PAY

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

ROUND UP PROGRAM

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

SAVINGS

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

CERTIFICATES

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

RBFCU CHOICE MONEY MARKET

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

RBFCU CLASSIC MONEY MARKET

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

MEMBERSAFE

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

INDIVIDUAL RETIREMENT ACCOUNTS (IRAS)

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

ONLINE BANKING & MOBILE BANKING

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

SIGN-IN, EMAIL & TEXT ALERTS

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

RBFCU BILL PAY™

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

ONLINE DEPOSIT & RBFCU MOBILE DEPOSIT^®

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

MOVE MONEY

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

PLAID

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

MULTIFACTOR AUTHENTICATION (MFA)

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

STAR PROGRAM HELP FOR PARENTS

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

STAR PROGRAM HELP FOR CHILDREN

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

PAPERLESS PREFERENCE (ELECTRONIC STATEMENTS & DOCUMENTS)

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

RBFCU MOBILE APP

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

APPLE PAY

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

SAMSUNG PAY

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

ATMS

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

SAFE DEPOSIT BOXES

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

ID REQUIREMENT POLICY

I currently have IDProtect. How do I upgrade to MemberSafe?
+ -
You can upgrade to MemberSafe at any time. Sign in to your Online Banking account and visit the Identity Protection page to make your coverage selection.

To make your MemberSafe coverage selection in the RBFCU Mobile app:
1. Sign in to the RBFCU Mobile app.
2. Tap the + button in the bottom menu.
3. Choose “View Services.”
4. Select “Identity Protection.”
Once you have upgraded to MemberSafe, you can no longer re-enroll in IDProtect.

With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.

Any alternate website that you visit by a link from RBFCU's website is solely the responsibility of that entity. Third-party links accessed from this site are provided for the convenience of RBFCU members. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. Privacy and security policies on the third-party site may differ from those practiced by RBFCU.

We use cookies to analyze and improve website use, and assist in overall user experience.

For your protection, please do not provide any personal information via email. If you are a member, please sign in to your Online Banking account to send a secure message.

If you are using a screen reader and are having problems using this website, please call 1-800-580-3300 for assistance.