Important Changes to Your Mastercard^® Credit Card

Your RBFCU Mastercard credit card does not require a PIN to activate. The security features of the card are enhanced without setting a PIN.

However, a PIN will be needed if:

• A merchant/retailer prompts you to enter a PIN to complete a purchase
• You use your credit card at an ATM

If you wish to create or change a PIN for your credit card, you can do so by signing in to your Online Banking account or the RBFCU Mobile app, or by phone.

To select a PIN using Manage Cards in the RBFCU Mobile app:

1. Sign in to the app
2. Tap “Manage Cards” in the bottom navigation
3. Select the credit card for which you’d like to select a PIN
4. Choose “Select PIN”
5. Enter and confirm your new PIN
6. Select “Submit”

To select a PIN using Manage Cards in your Online Banking account:

1. Sign in at rbfcu.org 
2. Select “Manage Cards” from the menu
3. Select the credit card for which you’d like to select a PIN
4. Choose “Select PIN”
5. Enter and confirm your new PIN
6. Select “Submit”

To select a PIN by phone, use the applicable number listed below and when prompted say, “Select PIN.”

• World Cash Back Card: 1-888-999-4355
• Premier Rate and Business Select Card: 1-888-999-4336

If you wish to create or change a PIN, use the applicable number listed below and when prompted say, “Select PIN.”

• World Cash Back Card: 1-888-999-4355
• Premier Rate and Business Select Card: 1-888-999-4336

RBFCU credit cards are no longer PIN-preferred, but some merchants may still prompt cardholder purchases to enter a PIN. A PIN is required for use at ATMs.

RBFCU has the last 12 months of your monthly statements available for you to view through Online Banking and the RBFCU Mobile app. If your Paperless Preference is set to receive electronic statements, you can view and download your statements from your Online Banking account at rbfcu.org by visiting “View Services” > “Statements & Disclosures” from your computer. In the RBFCU Mobile app, tap the + button, then “Statements & Tax Docs.”

RBFCU performed maintenance on Online Banking from Feb. 24-27. If you made a payment recently and it was rejected during this maintenance period, please resend the payment after Feb. 27. If you had a scheduled or recurring payment to your credit card dated between Feb. 24 and Feb. 27, it will be held and will post on Feb. 27. You should update any recurring payments you currently have set up in your Online Banking account with your new card number.

After the Online Banking maintenance period for credit cards concludes on Feb. 27, please sign in to your account and verify that your preauthorized payments have either been made or are still on the schedule you set to be made. If it appears the payment has not been made or is not scheduled, you can visit a branch, call us or set up the process again through your Online Banking account.

If you need to dispute a transaction made on your old credit card, you can access statements from the last 12 months. Call 210-945-3300 to dispute a transaction prior to Feb. 27 (additional phone numbers to call after Feb. 27 are 888-999-4355 or 531-233-6763 for questions on the World Cash Back card, and 888-999-4336 or 531-233-6762 for questions on the Premier Rate and Business Select cards).

Contactless payments, also referred to as Tap & Go^® or Tap to Pay, wirelessly transmit your encrypted credit card information to a contactless-enabled point of sale machine. RBFCU Mastercard credit cards are now contactless enabled so your card never leaves your hand. No wallet? No problem. Add your RBFCU card to your mobile wallet and pay with your phone or compatible smart watch. Use anywhere you see the Contactless symbol at checkout for a faster, safer and more convenient way to pay.

Yes, contactless payments are secure. Contactless payments put you in control and protects your data. Your card or device never leaves your hand, reducing the risk of loss or counterfeit, and each purchase is uniquely encrypted so your actual card number is never used.