Investments Frequently Asked Questions

No, investments are not insured by NCUA. Depending on the type of investments within a personal portfolio, they may be insured by other agencies.

Your initial consultation meeting with an RBFCU Investments Group financial advisor is at no cost, no obligation. Should you later decide to move forward with a financial advisor’s investment recommendation, any cost and/or fees would be disclosed at that time. RBFCU Investments Group offers services to both RBFCU members and non-members.

If you’ve already registered your investment accounts through RBFCU Online Banking, follow this path:

1. Sign in to your RBFCU Online Banking account.
2. Under the “View Accounts” tab, click on the account under the “Investments” section.

This page provides a summary of your account only. If you wish to make changes to different investment services, contact your RBFCU Investments Group financial advisor.

If you haven’t yet registered your investment accounts through RBFCU Online Banking, follow this path:

1. Sign in to your RBFCU Online Banking account.
2. Select the “Explore Products” tab.
3. Click on “Investments.”
4. Review the “Terms & Conditions” and check the box when prompted.
5. The “Account Setup” page should now show your “Investment Account.”
6. Select “Continue.”

For first-time RBFCU Mobile app users, tap the plus sign icon (+) at the bottom, select “Explore Products” and then click the “Investments” card.

Again, this page only provides a summary of your investments account. If you wish to make changes to different investment services, contact your RBFCU Investments Group financial advisor.

Remember: You can also use the secure site on ameriprise.com. It allows you to check balances, access online statements and e-Delivery, pay bills, communicate securely with your advisor and more.

RBFCU Services and RBFCU Insurance Agency have partnered with various companies to offer you a broad array of products and services to enhance your life. If you are unsure about the validity of a letter you received, please contact RBFCU Services at 1-888-294-0202 or RBFCU Insurance Agency at 1-888-564-2999 prior to taking action.

An RBFCU Money Market account is not an investment product, nor will your funds be publicly traded. Your account is federally insured up to certain limits by the NCUA and will not lose value.

RBFCU Investments Group LLC is a wholly-owned subsidiary of RBFCU Services LLC. RBFCU Services LLC is affiliated with Randolph-Brooks Federal Credit Union (RBFCU).

RBFCU Investments Group financial advisors are registered representatives of Ameriprise Financial Services, LLC and employees of RBFCU.

RBFCU Investments Group is a financial advisory practice of Ameriprise Financial Services, LLC.

RBFCU offers an investment services program through Ameriprise Financial Institutions Group, a channel of Ameriprise Financial Services, LLC.

Through our relationship with Ameriprise Financial, you will have access to wide-ranging advice — from point-in-time investment recommendations and asset allocation strategies, to a comprehensive financial planning approach that covers key aspects of your financial life — to help you meet your goals. And, your financial advisor can provide access to a broad array of solutions to meet your specific needs, including investments, insurance and annuities, and much more.

Ameriprise Financial Services, LLC and its affiliates are entities separate from, and not affiliates of, RBFCU.

Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.

RBFCU Investments Group offers a wide variety of investment planning services, including:

• Financial planning services
• Retirement planning
• Individual Retirement Accounts (IRAs)
• 401(k) and pension rollovers
• Asset allocation
• Mutual funds
• Annuities
• College savings plans
• Estate planning strategies
• Whole life insurance
• Term life insurance
• Long-term care insurance

RBFCU Investments Group financial advisors offer IRAs through Ameriprise Financial. Your financial advisor can help you choose investment solutions from a variety of managed accounts, mutual funds, annuities and stocks.

RBFCU offers IRAs. A credit union employee in the IRA department can help you choose if you should deposit your money in an IRA savings account or an IRA certificate of deposit. The IRAs offered by RBFCU are insured separately up to $250,000 from other deposit accounts by the National Credit Union Administration (NCUA). IRAs offered by RBFCU Investments Group are not insured by the NCUA.

You can schedule an initial consultation with a financial advisor at no cost and no obligation to you.

While RBFCU Investments Group doesn’t offer personal household budgeting, RBFCU has partnered with GreenPath, a non-profit company that equips people with knowledge and tools to lead financially healthy lives.

Specific RBFCU Investments Group financial advisors are available in certain areas, so your advisor may be dependent on where you live or the branch that is most convenient for you.

If you are seeking a financial advisor with a specific focus (like teacher retirement), please let us know and we can connect you with resources to manage those aspects of your financial portfolio.

If you prefer face-to-face communication, the Virtual Advisory Center may not be the right fit for you. To meet a financial advisor in person at your nearest RBFCU branch, call 1-888-294-0202 or schedule an appointment here.

Typically, financial advisors are available to meet during the hours that our branches are open.

However, at any time, from any device, you can access your investments and accounts, track your progress toward your goals. and share information with your advisor, safely and securely.

Each RBFCU Investments Group financial advisor serves a specific area and is available to meet with you and assist with your financial needs and planning.

Our financial advisors are experienced professionals with many years of work in the retirement and investment fields. The majority of our professionals are Certified Retirement Planning Counselors (CRPC), and several of them have additional certifications and experience in specific areas like teacher retirement, insurance services and tax planning strategies.

Once a request has been made to meet with an RBFCU Investments Group financial advisor, we will contact you within two business days to schedule an initial meeting and learn more about your goals.

Our financial advisors have more than 50 years of combined experience in the financial services industry.

The RBFCU Investments Group Virtual Advisory Center is a centralized center with a dedicated, virtual team of financial advisors available to help members achieve their financial goals.

RBFCU Investments Group financial advisors are registered representatives of Ameriprise Financial and employees of RBFCU. They are committed to the credit union's mission of helping you improve your economic well-being and quality of life.

An initial consultation with an RBFCU Wealth Management financial advisor may be arranged at no cost and no obligation to you. Future management costs, however, may apply depending upon the specific services you choose.

No. RBFCU Wealth Management financial advisors have offices outside of RBFCU branches. If you feel that your financial situation requires a comprehensive range of wealth management solutions, please complete this form to request an appointment.

RBFCU Investments Group financial advisors, however, serve a wider array of members interested in investments and retirement and therefore do meet regularly in branches.

Although RBFCU Wealth Management does not offer legal services, financial advisors may make referrals to attorneys and firms within their professional network.

Our goal is to respond to you within one business day to confirm appointment details.

Yes. Some individuals and families opt to name a fiduciary, such as RBFCU Trust Services, as their successor trustee or trust administrator, to lessen the burden on their loved ones. The duties of a trustee can be complex and time-consuming and can include filing taxes on behalf of the estate, selling property, notifying creditors, distributing assets, and much more.

When you name RBFCU Trust Services as your successor trustee, we provide continuity for your loved ones, and we have a legal obligation to be thorough while always maintaining your beneficiaries’ best interests.

A no-cost, no-obligation initial consultation can help you determine if a trust administrator will be a good fit for you.

No. Although we may be inclined to think of trusts as being something only used by affluent people, the reality is that people of more modest means may find them useful, too. It simply depends upon your goals, objectives and needs. A no-cost, no-obligation initial consultation with the RBFCU Trust Services team can help you determine if a trust is a good option for your estate.

Once your trust has been created, you can reach out to the RBFCU Member Service Center and request an appointment with our Account Support team. They will walk you through the steps necessary to retitle your accounts into the name of your trust.

While RBFCU Trust Services does not have the ability to create or update trust and will documents, we have a network of attorneys that we would be happy to refer you to.

A no-cost, no-obligation initial consultation with the RBFCU Trust Services team can help you determine if a trust is a good option for your estate.

Also, our collection of RBFCU Trust Services articles is a great place to begin learning about trusts and estate planning. We recommend starting with the following:

• How Trusts Can Help You Accomplish Your Estate Planning Goals
• Wills: A Cornerstone of Your Estate Planning Strategy
• Parents: Here’s What You Need to Know about Estate Plans and Guardianship
• Common Questions about Trusts and Estate Planning

These two very important estate planning devices are quite different from each other but serve similar purposes.

A will goes into effect only after you pass away and will need to go through a probate court, which is a public process. A will may also be contested if someone believes the will is invalid or that they’ve been unfairly left out of the will.

A trust can be effective both during your lifetime and after your death. A trust can help avoid probate, preserving your privacy, and it may offer more control over how and when assets are distributed. A trust cannot be contested because someone thinks they were unfairly left out of it.

The trustee of the trust is a fiduciary, someone who owes a special duty of loyalty to the beneficiaries. The trustee must act in the best interests of the beneficiaries at all times. For example, the trustee must preserve, protect and invest the trust assets for the benefit of the beneficiaries. The trustee must also keep complete and accurate records, exercise reasonable care and skill when managing the trust, prudently invest the trust assets, and avoid mixing trust assets with any other assets, especially his or her own. A trustee lacking specialized knowledge can hire professionals such as attorneys, accountants, brokers, and bankers if it is wise to do so. However, the trustee can’t merely delegate responsibilities to someone else.

Although many of the trustee’s duties are established by state law, others are defined by the trust document. If you are the trust grantor, you can help determine some of these duties when you set up the trust.

A trustee is an institution or person who is the legal owner of the property held by the trust and who is responsible for using the trust property for the benefit of the trust beneficiaries according to the terms of the trust document. The trustee can be held personally liable if those duties are breached.

You may select one trustee or multiple trustees, depending on your needs. Who you name as trustee will depend on the type of trust you establish and your individual needs and goals.

Generally, you want the trustee to be capable of administering the trust according to the terms of the trust document. In addition to the willingness to serve as the trustee, the person or institution selected may need to have investment experience and good record-keeping abilities. You may also want a trustee who relates well with the beneficiaries and is sensitive and flexible regarding their changing needs.

RBFCU Investments Group clients who are also RBFCU credit union members have the ability to view investment and account summaries through RBFCU’s Online Banking and the RBFCU Mobile app.

Yes. In order to access RBFCU’s Online Banking and the RBFCU Mobile app, you must be an RBFCU member.

For complete account details, clients can log in or register to the Ameriprise Financial secure client site at ameriprise.com/client-login.

You can view a summary of investments and accounts on our Online Banking platform at rbfcu.org via a desktop or the RBFCU Mobile app.

To view investments and accounts through our Online Banking platform at rbfcu.org or the RBFCU Mobile app, start by signing in and selecting “Explore Products” on the navigational toolbar. Then select “Investments.” (For mobile app users, tap the plus sign icon (+) at the bottom, select “Explore Products” and then click the “Investments” card.)

Follow the prompts, and from there, your investments and accounts will automatically appear.

Within the Account Details page, you can view the account name, account number, account owner, advisor name, account opened date, and, most importantly, the total plan balance.

You have the ability to “Enable All” accounts or toggle on and off individual accounts in the Account Setup page. By toggling off an account, it automatically removes it from the list view. (Please note that the toggle functionality only controls the view; the account is still open and active.)

Ameriprise Financial offers a secure client site to access online statements and eDelivery, pay bills and communicate with your financial advisor. For complete account details, you can log in or register to Ameriprise Financial at ameriprise.com/client-login.

There are several solutions that may help to resolve questions and concerns.

• Call the RBFCU Online Banking department.
  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300
  • Austin: 512-833-3300
  • Representatives are able to provide remote assistance from 8 a.m. to 6 p.m. Monday through Friday, and from 8:30 a.m. to 4 p.m. Saturday.
• Email general questions about accounts to memberservices@rbfcu.org or chat with us by signing in to Online Banking.
• Contact your financial advisor directly or call the primary RBFCU Investments Group phone line at 1-888-294-0202 for investment services inquiries.