Insurance Frequently Asked Questions

We do a soft credit pull that collects information without impacting your credit score. We then use information like your payment history to provide a quote.

Yes, but insurance premiums are affected by a number of factors, including credit score, age, claims history and others.

RBFCU Insurance Agency will do its best to provide a same-day quote if all required information is provided.

An insurance score is a score based on your credit history which shows your financial background and creditworthiness.

Yes, full coverage insurance is required on all vehicles, including boats. To request a quote from RBFCU Insurance Agency, please complete the online request form.

Yes, full coverage insurance is required on all vehicles, including motorcycles, boats and RVs. To request a quote from RBFCU Insurance Agency, please complete the online request form.

Yes, full coverage insurance is required on all vehicles, including motorcycles. To request a quote from RBFCU Insurance Agency, please complete the online request form.

Yes, full coverage insurance is required on all vehicles, including RVs. To request a quote from RBFCU Insurance Agency, please complete the online request form.

If a vehicle is used in tasks related to your business, a commercial policy may be necessary.

Yes. Roadside Assistance is included with platinum and gold Mechanical Repair Coverage. For more information about Mechanical Repair Coverage and the Roadside Assistance benefit, click here.

If you carry physical damage coverage on any of your vehicles, it may extend to your rental car. If you only carry liability coverage on your auto policy, there would be no physical damage coverage provided to a rental car. You will need to check your vehicle’s insurance policy for details.

If your vehicle is financed, the finance company will require what is known as full coverage. This includes bodily injury, property damage, collision and comprehensive damage on your vehicle.

Call your auto insurance carrier. This number is typically found on your auto insurance ID card. RBFCU Insurance Agency’s policy declaration page will have your insurance company’s claim number, and you will be asked to supply information and documentation about the accident.

If you have any future concerns, contact RBFCU Insurance Agency at 1-888-564-2999. Our business hours are 9 a.m. to 5 p.m., Monday through Friday.

The State of Texas requires all drivers to carry at minimum $30,000 for each injured person, up to a total of $60,000 per accident and $25,000 for property damage per accident. This basic coverage is called 30/60/25 coverage.

RBFCU Insurance Agency finds this coverage to be inadequate in the event of an accident or injury resulting from a covered accident. So, while 30/60/25 is the minimum coverage the State of Texas requires, we recommend increasing those limits to provide adequate protection for you, your vehicle, and your passengers in the event of a covered loss/accident.

Insurance providers take several factors into consideration when determining your rate, including:

• Age
• Driving record
• Insurance score
• Gender
• Marital status

RBFCU will most likely be listed as a payee on your insurance check because we have a financial interest in the property. Depending on the extent of damage to your home, we may release the funds in partial payments as the repairs are completed. Some repairs may require a licensed contractor. Please contact Mortgage Servicing at 210-945-3300, select option 3, then option 2, then option 1. We will provide instructions on sending the insurance adjusters report to us, negotiating the insurance check, and the repair process.

If your auto is financed with RBFCU, please contact RBFCU Consumer Lending at 210-945-3300, select option 3, then option 3, then option 1, then option 4.

The following personal information is needed:

• Names of all members in the household
• Date(s) of birth
• Social Security numbers and driver license numbers of all members in the household
• Address
• Information about your vehicle(s) (e.g., Year, make, model, vehicle identification number(s) (VIN))
• Driving history: How many miles you drive per year, details on moving violations and accidents and your desired coverage

Auto insurance is required for all drivers in Texas, but it is more than just a legal necessity. It’s peace of mind that you will be covered in the event of an accident. RBFCU Insurance Agency can provide quotes and ensure you have the coverage needed for any situation, including liability (bodily injury and property damage), comprehensive, collision, personal injury and uninsured/underinsured motorist. We also provide extra security and convenience with roadside assistance and rental reimbursement.

Yes, some of our partners do offer insurance outside of Texas.

Some contractors offering services after storms take advantage of storm victims. Texas Department of Insurance offers these tips when evaluating contractors:

• Call your insurance company first. Your insurance company can give you advice on what repairs should cost.
• Use trusted companies. Make sure to check their references and phone numbers.
• Get written estimates. These should be on the company’s letterhead with clear contact information.
• Get more than one bid. This will help you decide which offers are legitimate and which may be too high or too good to be true.
• Do not pay for repairs up front. Good contractors will typically require a partial payment up front to get started, but your final payment should be made after the job is finished.
• If you feel pressured or threatened, call the police.

If in an area without a branch, insurance adjusters reports and contractor bids can be faxed to the Mortgage Servicing Department at 210-564-2940 or 210-637-3076 or emailed to reservicing@rbfcu.org.

Insurance checks, after you endorse them exactly as written on the payee line, can be mailed to:

RBFCU Mortgage Servicing Department
P.O. Box 2097
Universal City, TX 78148

or overnighted to

RBFCU Mortgage Servicing Department
1 IKEA-RBFCU Parkway
Live Oak, TX 78233

Please put “Attention: Mortgage Servicing” on your envelope and include good contact information on your documents so your documents get to us timely and we are able to reach back out to you.

You will need enough homeowners insurance to rebuild your home in the event of a loss.

You will need enough homeowners insurance to rebuild your home in the event of a loss.

RBFCU will most likely be listed as a payee on your insurance check because we have a financial interest in the property. Depending on the extent of damage to your home, we may release the funds in partial payments as the repairs are completed. Some repairs may require a licensed contractor. Please contact Mortgage Servicing at 210-945-3300, select option 3, then option 2, then option 1. We will provide instructions on sending the insurance adjusters report to us, negotiating the insurance check, and the repair process.

If your auto is financed with RBFCU, please contact RBFCU Consumer Lending at 210-945-3300, select option 3, then option 3, then option 1, then option 4.

A standard homeowners policy generally protects your home and your personal property from damage caused by:

• Fires or lightning
• Windstorms (including hurricanes and tornadoes) or hail
• Explosions
• Riots or civil commotions
• Aircraft
• Vehicles
• Smoke
• Theft or vandalism (sometimes called malicious mischief)
• Falling objects
• Weight of ice, snow or sleet
• Freezing of plumbing, heating, air conditioning or other household systems

It is best to contact RBFCU Insurance Agency to determine what specific coverage your home will need.

No. There are certain times of the year and specific enrollment periods, including an Initial Enrollment Period (IEP), General Enrollment Period (GEP), Open Enrollment Period and Special Enrollment Period (SEP).

You can drop your policy and apply for another Medicare Supplement Insurance Plan at any time. However, after your Medicare Open Enrollment Period ends, insurers can refuse coverage or charge you a higher premium based on your health and/or make you wait to get coverage for an existing illness.

The VA encourages individuals with VA health care benefits to sign up for Medicare as soon as you can (e.g., when you turn 65) for several important reasons. Our local, licensed insurance agents are well-versed in this and other Medicare topics and they can answer your specific questions. Schedule your no-cost, no-obligation appointment to speak with them today.

The “Medicare and You” handbook is printed and mailed to all Medicare-eligible households in late September each year. You can, however, download or request replacement copies in different formats and languages via the Medicare.gov website.

For more information on how to join, contact 1-833-291-1309.

To be sure you’re getting the most from your Medicare Advantage plan, there are a few things you can do. Review changes to your additional benefits each year, as in some years, costs may increase or decrease or there may be changes to which providers the plan partners with for those services. Check to see if your plan offers a rewards program offering incentives for things you’re doing already (e.g., attending your annual wellness exam). Additionally, learn if your plan offers fitness benefits (e.g., gym memberships or exercise equipment) and/or over-the-counter benefits that provide an allowance for use in their online store or in your local pharmacy for over-the-counter vitamins and medications.

Our local, licensed insurance agents are well-versed in this and other Medicare topics and they can answer your specific questions. Schedule your no-cost, no-obligation appointment to speak with them today.

Your Initial Enrollment Period (IEP) is your first chance to enroll in Medicare Part B. Your IEP is seven months long and includes the three months before the month you turn 65, your birthday month and the three months after your birthday month. Once you are enrolled in Medicare Part B, you are eligible to purchase a supplement insurance plan.

You can buy a Medicare Supplement Insurance (Medigap) Plan any time after you turn 65 and join Medicare Part B. If you enroll in an insurance plan during your Medicare Open Enrollment Period, the first 6 months your Part B is active, your medical history is not considered in setting your premium.

No, there is no requirement to purchase this coverage if you are a Texas business, but it can be a valuable part of your protection package.

Yes, our affiliate, RBFCU Insurance Agency LLC offers multiple business insurance products. For more information visit our commercial insurance page.

If a vehicle is used in tasks related to your business, a commercial policy may be necessary.

All small businesses such as retail stores, restaurants, and independent contractors typically need a BOP to safeguard against unexpected financial losses beyond general liability claims. BOP protects your small business.