Loans Frequently Asked Questions

Your questions, answered

We’ve collected some of the most frequently asked questions about our loan products and services, and grouped them by topic to make it easier for you to access the information you need to make informed financial decisions.

 

Find FAQs by topic:
Auto Loans | Other Vehicle Options | Vehicle Refinance | Repossessed Vehicles | Find Your Next Car | Preferred Dealers | Credit Cards | Authorized Users | Chip Cards | Lost Credit Card | Personal Loans | Line of Credit | Credit Builder Loans | Back to all FAQs

 

AUTO LOANS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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OTHER VEHICLE OPTIONS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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VEHICLE REFINANCE

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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REPOSSESSED VEHICLES

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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FIND YOUR NEXT CAR

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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PREFERRED DEALERS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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CREDIT CARDS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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AUTHORIZED USERS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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CHIP CARDS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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LOST CREDIT CARD

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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PERSONAL LOANS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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LINE OF CREDIT

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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CREDIT BUILDER LOANS

FAQ FAQs

  • What information do I need to add an authorized user to my credit card?
    • The last 4 of the SSN or TIN of the primary card holder
    • Current RBFCU credit card #
    • Full name of the member to be added as an authorized user
    • Valid SSN or TIN of the potential authorized user
    • Date of Birth for the potential authorized user

    *RBFCU Payment Services will review the information provided and determine if the request is approved. In some cases, we may require additional information prior to making the final decision. You can check the status of your request anytime by calling 1-800-580-3300 ext. 74571. Generally, a decision will be made within 24 hours of a request. If no additional information is required, the authorized user will receive a card within 7 days.*

    *As an extra layer of security, a Personal Identification Number (PIN) will be mailed separately. The PIN is not required to activate the card. The PIN may be required to complete a transaction at merchants who are EMV compliant.*

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