Preventing Fraud and Identity Theft

These days, there are so many devices we use on a daily basis to help us be more productive, from paying bills from your phone while watching your child play soccer, to applying for a loan while waiting at the doctor's office. But sometimes all this convenience can leave you vulnerable to becoming a victim of fraud and identity theft. Here are some tips to minimize your chance of being a target and protecting yourself:

  • Never give your personal information to anyone you don't know or trust. RBFCU and its affiliates will never call or send an email or text message asking for your username, account number, passwords, or social security number. If you receive a suspicious call or message, please contact our Fraud Team at 1-800-580-3300 as soon as possible.
  • Fraudsters prey on our weaknesses with romance, hard luck and employment scams to gain access to your finances. A good rule of thumb? If it sounds too good to be true, it probably is.
  • Ensure your online account logins and passwords are different and secure enough, so they are not easily guessed and consider changing them periodically.
  • Beware of "free" wifi services which allow potential fraudsters to remotely access your device or sensitive information. Only conduct financial transactions on networks and devices you know are secure.
  • Review your credit report for suspicious inquiries and activity. You are entitled to one free copy of your credit report every year from each of the three main credit reporting companies. Obtain your free copy by going to or calling 1-877-322-8228.
  • Consider an identity monitoring service. For a small investment of $4.95 a month, RBFCU's ID Protect Plus provides proactive protection against identity theft. Think you have been a victim of fraud? Contact our RBFCU Member Service Center immediately at 1-800-580-3300 to report it.
Disclosure: Identity Fraud Expense Reimbursement Master Policy underwritten by Chartis Specialty Insurance Company and its property casualty affiliates, 175 Water Street New York, NY 10038. Coverage for all claims or losses depends on actual policy provisions. Availability of coverage can depend on underwriting qualifications and state regulations. Insurance products are not deposits; not NCUA insured; not an obligation of Randolph-Brooks Federal Credit Union (RBFCU); and not guaranteed by RBFCU or any affiliated entity.