Report Lost/Stolen Card
To report a lost or stolen Freedom or ATM Card, log in to NetBranch Online
or contact our Member Service Center at
210-945-3300 (San Antonio), 512-833-3300 (Austin), or
To speak with a Card Services Fraud Representative, select option 4 from the main menu. Representatives are available 24 hours a day, 7 days a week.
MasterCard® Credit Cards
Immediately contact our card servicing agent:
- Within the United States contact our card servicing agent at 1-866-317-0355 (toll-free). Service is available 7 days a week, 24 hours a day.
- Internationally, anywhere outside the United States contact our card servicing agent at 1-727-570-4881 (toll-free via a collect call). Service is available, 7 days a week, 24 hours a day.