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Report Lost/Stolen Card

Freedom Card

You can report a lost or stolen Freedom debit card by contacting our Member Service Center at 210-945-3300 (San Antonio), 512-833-3300 (Austin), or 1-800-580-3300. To speak with a fraud representative, select option 4 from the main menu.

Members can also report a lost/stolen card, or freeze a card via our online channels:

  • NetBranch Online: After logging into your account, select "Manage Cards" below the "Services" tab on the left. Select the card you would like to report lost or stolen.
  • RBFCU Mobile app: After logging into your account, tap "My Profile" at the bottom of the screen and then select "Manage Cards." Select the card you would like to report lost or stolen.

MasterCard® Credit Cards

Immediately contact our servicing agent:

Within the United States call 1-866-317-0355 . Service is available 7 days a week, 24 hours a day.

Internationally, call 1-727-570-4881 (toll-free via a collect call). Service is available, 7 days a week, 24 hours a day.