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Report Lost/Stolen Card

Freedom Card

To report a lost or stolen Freedom or ATM Card, log in to NetBranch Online or contact our Member Service Center at
210-945-3300 (San Antonio), 512-833-3300 (Austin), or
1-800-580-3300 (toll-free).

To speak with a Card Services Fraud Representative, select option 4 from the main menu. Representatives are available 24 hours a day, 7 days a week.

MasterCard® Credit Cards

Immediately contact our card servicing agent:

  • Within the United States contact our card servicing agent at 1-866-317-0355 (toll-free). Service is available 7 days a week, 24 hours a day.
  • Internationally, anywhere outside the United States contact our card servicing agent at 1-727-570-4881 (toll-free via a collect call). Service is available, 7 days a week, 24 hours a day.