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Hours of Operation

Lobby Hours

Hours of operation are Central Time.

Monday – Friday, 9 – 5; Saturday, 9 – 4 except for:

  • Creswell – open Monday – Friday

Drive-thru Hours

Hours of operation are Central Time.

Most locations are open Monday – Thursday, 7 – 6,
Friday, 7 – 7; and Saturday, 9 – 4 with the following exceptions:

  • There are no drive-thru lanes at the Creswell Center, Randolph AFB, Austin ASC, Steiner Ranch, and Seton Branches
  • A walk-up remote teller is available at the Seton Branch

Member Link
210-945-3300 (San Antonio)
512-833-3300 (Austin)
1-800-580-3300 (toll-free)
Hours of Operation are Central Time

  • HAL, 24-Hour Automated Account Access System
  • Member Service Center
    Representatives available: Monday – Friday, 7 a.m. – 7 p.m. Saturday, 9 a.m. – 4 p.m.
    E-mail:* memberservices@rbfcu.org
  • Consumer Lending Center
    Representatives available: Monday – Friday, 7 a.m. – 7 p.m. Saturday, 9 a.m. – 4 p.m.
    E-mail:* lendingservices@rbfcu.org
  • Real Estate Center Representatives available: Monday – Friday, 9 – 5 Saturday, 9 – 4 (Phone Representatives Only)
    E-mail:* mortgageservices@rbfcu.org
  • Card Service Fraud Department
    Representatives available: 24 hours a day, 7 days a week
    E-mail:* cardfraud@rbfcu.org

RB Financial LLC
(Investment/Insurance Services)
(210) 637-4569
Monday – Friday, 8:30 – 5

Randolph Brooks Insurance Agency, LLC
(210) 564-2999 or 1-888-564-2999
Monday – Friday, 8 – 5

RB Title LLC
(Title Settlement/Insurance Services)
(210) 945-3370 or 1-800-580-3300
Monday – Friday, 9 – 5
E-mail:* rbt@rbfcu.org

Randolph-Brooks Business Services Center
(Business Account/Lending Services)
(210) 945-3800 or 1-800-580-3300
Monday – Friday, 8:30 – 5
E-mail:* businessservices@rbfcu.org

Regular Mail

To send information, general comments, or questions, use the following address. If you know the specific department, please direct your mail to their attention.

Randolph-Brooks Federal Credit Union
P.O. Box 2097
Universal City, Texas 78148-2097

* Any sensitive information including account numbers, social security numbers, etc., should not be sent through unsecured Internet e-mail. To send sensitive information, simply log on to NetBranch Online and send us a secure message. Click 'My Messages' (near the top-right corner of the page), followed by Send a Message.