Auto loan - super simple process
We filled out the online form, got a call the next day with approval, picked up a dealer check the same day at the branch next door, and went out and bought a car. Super simple & efficient process.
November 12, 2015
Auto Loan Refinanced
I went into RBFCU to see if i can get my car refinanced so I made application and talk to agent on video call and got approve no co signer and got my car from 18% interest rate to 2.99% rate with rbfcu so excited and plus lower my car payment and to 2.45 a mouth and got it to 4 and half year term :) Great placed to refinance a loan i sure come back to them !!!!!!
October 27, 2015
Keep changing their counter offer and was ok with it!
Heard RBFCU was a great place to get an auto loan and apparently has changed since my buddy got it 3yrs ago. Application and approval was fast and quick but after that it all went downhill.
I was in a remote area and cell signal was weak. I got approved with everthing I asked for then the counter offering began. Everytime I gave more info they needed they kept changing their counter offer higher and higher. Each customer service rep I spoke to in a 6 hour period changed the "approved offer" from what it was originally "approved" for. Not that it doesn't happen but if RBFCU is going to make mileage and distance of vehicle that big of a deal than it should be "*" in the loan application.
Disappointed and frustrated!!! Heard such good things about this place. Guess all things change
October 10, 2015
I got my paper work from the dealer who recommend me to finance thru RBFCU were I bank. It was almost closing time for the branch and in 45 minutes all papers were signed and finished. They stay after closing time to finish my loan. The new truck was mine.
October 10, 2015
Product is great and available to RBFCU customers at any branch office or online. Rates are very competitive, if not the lowest, and make a huge difference. The process is very simple, flexible, and can be done in no more than an hour or so. Very innovative and professional way of doing business.
September 19, 2015
Awful Customer Service
I have called to several branches over the past two weeks concerning my auto loan and not one person has picked up the phone. One branch I go straight to voicemail ever time, one branch it rings and rings and after 10 minutes I finally hung up, and one branch the automated message says they will return my call within 15 minutes but have never received a call back. Great rates but would recommend not using RBFCU for their terrible customer service.
August 12, 2015