Buyer's Check Frequently Asked Questions Answers
Consumer Lending Center 210-945-3300 (San Antonio), 512-833-3300 (Austin) or 1-800-580-3300 (toll free, press 3)
I filled in the Buyer's Check with the wrong amount, what can I do?
Neatly line through the incorrect amount in both the numerical and the legal fields of the check. Write in the correct amount and initial the correction. If the seller/dealer has no problem accepting the altered check, then you may use it. If the seller/dealer (or their financial institution) has a problem with the corrections, you will need to call us or stop by a branch to have us issue a new check.
The Buyer's Check is in my name and the name of my spouse or joint account holder. Do both of us have to sign the check?
Yes, both you and the other person on the Buyer's Check should make every effort to sign the check before you present it for payment. If you are unable to do so, please contact us and we will determine if we can accept the check.
Can I write the Buyer's Check for more than the amount I was approved for?
Yes, if you have received approval to increase the amount you were originally approved for. Neatly line through the incorrect amount in both the numerical and the legal fields of the check. Write in the correct amount and initial the correction. Please note the seller/dealer may not accept the altered check. If a seller/dealer does not accept the check or you have not received an approved loan increase, then you will need to stop by a branch or call us. We will review your Buyer's Check and issue a new check.
If my spouse or joint account holder's name is not on the Buyer's Check, can they still be on the title?
Yes, as long as your spouse or the joint member signs all of the appropriate loan documents. If you have a problem with a seller/dealer accepting this, you may contact us. We will be happy to speak to the seller/dealer.
How do I obtain the funds to pay for the tax, title, and license?
The original Buyer's Check may be enough to cover both the cost of the vehicle and any fees associated with the vehicle including tax, title, and license. If the Buyer's Check is not enough, when the Buyer's Check clears and the loan is being finalized, let us know you wish to roll these fees into your loan. We will then deposit those funds into your account or send you a check.
Can I use my Buyer's Check if it is past the 90-day expiration date?
No, if you have an expired Buyer's Check you need to call us or stop by a branch to have us reissue the check.