MasterCard Frequently Asked Questions

Account Maintenance

Can I view my MasterCard transactions online?

Yes. Login to your Randolph-Brooks account and go to the MasterCard menu. Click on the last 4 digits of your MasterCard account number to view your most recent transactions and up to 18 months of previous statements.

How do I activate my card?

For security purposes you will be required to call the automated voice response system at 1-866-839-3492 from your home telephone number.

How can I request a Personal Identification Number (PIN) for ATM Cash Advances?

Please call us at (210) 637-4571 or 1-800-580-3300 ext. 4571 and speak with a Card Services representative. Your PIN will arrive in the mail in approximately 7 to 10 days. For security reasons, we do not have access to your PIN.

How can I change my PIN?

For your convenience you may choose to change your PIN to a number that is easier for you to remember. You may change your PIN by calling our Interactive Voice Response system at 1-866-297-3408.

You will be asked to type in their current PIN number. Note: If the original PIN number cannot be validated the PIN change will be denied. If you need additional assistance, please contact us at (210) 637-4571 or 1-800-580-3300 ext. 4571.

How can I receive MasterCard statements online?

To view your MasterCard statements online, go to the MasterCard tab and click on the last 4 of the card number that you want to view. In the new MasterCard Account Summary window, click on the option ‘Statements’ from the left-side menu. Then select ‘Delivery Options.’ You will be directed to a page that will ask if you want paperless statements or to receive your statements by mail. The paperless option is already selected for you. Please ensure the email address is current before selecting the button at the bottom that says ‘I Agree.’ Once this is completed you will receive an email to confirm your statement preferences.

How do I set up an automatic payment?

Automatic payments from your Randolph Brooks account can be set up under the Transfers tab by clicking on “Schedule Recurring Transfer” from the left-side menu. Automatic payments from another financial institution can be set up via ACH by completing the Agreement for Pre-authorized MasterCard Payments form. This form requires your signature to authorize us to transfer an automatic payment from your personal account. It may take up to 60 days before the automatic payment process is in effect. Please refer to your monthly MasterCard statement messages for payment details.

When is my payment posted?

All payments will be credited to your account promptly, in most cases within 24 hours of receipt, if payment is made before 3:00 p.m. Central Time.

Is there a limit on cash advances made through ATMs?

Yes, the daily cash advance ATM transaction limit is $500.

How do I submit a balance transfer?

You will need to login to your Randolph-Brooks account and go to MasterCard Menu. Under the MasterCard Menu you will find the balance transfer option. You will need your credit card number, payment address and exact payment amount.

How do I obtain a Notice to Co-Signer Form?

See: Notice to Co-signer

How do I obtain an Addendum for a Savings Secured MasterCard Form?

See: Savings Secured MasterCard Form