MasterCard Frequently Asked Questions
Is there a website to view MasterCard transactions?
How do I activate my card?
How can I request a Personal Identification Number (PIN) for ATM Cash Advances?
How can I change my PIN?
How can I receive MasterCard statements online?
How do I set-up an automatic payment?
When is my payment posted?
Is there a limit on cash advances made through ATMs?
How do I submit a balance transfer?
How do I obtain a Notice to Co-Signer Form?
How do I obtain an Addendum for a Savings Secured MasterCard Form?
Fees and Charges
How is my rate determined?
What is the minimum payment, and how is it determined?
What is a default rate?
How are interest charges calculated?
What is the late fee?
Is there a cash advance fee?
Do I earn cash back or Star Points on cash advances?
What amount am I liable for if I lose my card?
How are foreign transactions handled and is there a fee?
What should I do if my Randolph-Brooks MasterCard is lost or stolen?
When will I receive my renewal card?
How can I add an authorized user?
How do I dispute a transaction?
Can statements be mailed to a different address?
Should I notify you if I plan to travel?
How do I add a shipping address?