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Press Release

(LIVE OAK, TEXAS) – A member of Randolph-Brooks Federal Credit Union (RBFCU) recently received a phone call that didn't seem quite right and she called Barry Davis with KENS-TV Eyewitness Wants to Know.

"A woman claiming to be 'from the state' said there was a problem with my account," said Carol Pershall, a RBFCU member. The woman on the phone wanted to provide Pershall with a blocking number to prevent her account from being "hacked into," but first needed Pershall's personal account information.

"The call just didn't seem right," said Pershall. With mounting suspicion she hung up on the woman "from the state" then called her credit union – Randolph-Brooks.

"We will never ask for your account number over the phone – we know that information" said Christopher O'Connor, RBFCU senior vice president, in an interview with Davis from KENS-TV.

"One of the best ways to avoid being scammed is by keeping a close eye on your accounts and credit cards," said O'Connor. "Watch what is being posted," he added. O'Connor also recommends that members never provide their personal account information to someone calling by phone or making a request via an e-mail.

Financial institutions and government agencies will not request personal account information over the phone or through an e-mail. If you receive a phone call or an e-mail and are asked to provide your personal account information, you are likely being scammed.

The month of October is Cyber Security Awareness Month and RBFCU wants to ensure that members have the opportunity to brush up on their online security skills and become familiar with current scams.